QR code linking to this job posting Faster Diagnosis Standard Admin Support in Worthing inWorthing

Band 3: £24,625 to £25,674 a year per annum  PERMANENT 

University Hospitals Sussex NHS Foundation Trust (279)

** THIS POSITION IS ONLY OPEN TO CURRENT UNIVERSITY HOSPITALS NHS FOUNDATION TRUST EMPLOYEES **
The post holder will work effectively as a team member and provide an administrative service across GI services as required including word-processing, drafting and producing for example meeting notes, reports, letters and business documents from either audio or copy sources. Undertake general office duties as required including filing, photocopying, collating and distributing information, receipt and distribution of incoming and outgoing mail for the FDS nurse service.
Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff
Maintain spread sheets and databases including the production of regular information reports. Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription and circulation as appropriate.
  • To provide efficient secretarial and administrative support to clinical and non-clinical teams across all the nurse FDS service adhering to procedures and processes
  • within service timescales, whilst operating within a busy and demanding
  • environment.
  • Communicate effectively using good written, verbal, email and telephone skills
  • Liaise closely with staff, service users and stakeholders maintaining a pleasant, professional and helpful manner
  • Be a point of contact by receiving telephone enquiries, taking accurate messages dealing with calls and enquiries in line with Trust policies and procedures and redirecting calls where appropriate
  • Ability to recognise situations that should be referred onto the FDS nurse/matron and take prompt and appropriate action
    Ensure accurate data is provided for statistical and planning purposes as requested
    Identify and promote best practice and innovation to improve efficiency and productivity
    • Cover for the FDS Navigator during periods of absence/leave.
    • Contact with patients on the telephone in a sensitive and confidential manner
    • The post holder may have incidental face to face patient contact as part of their daily duties

About us
Communication
  • To provide efficient secretarial and administrative support to clinical and non-clinical teams across all the nurse FDS service adhering to procedures and processes
  • within service timescales, whilst operating within a busy and demanding environment.
  • Communicate effectively using good written, verbal, email and telephone skills
  • Liaise closely with staff, service users and stakeholders maintaining a pleasant, professional and helpful manner
  • Be a point of contact by receiving telephone enquiries, taking accurate messages dealing with calls and enquiries in line with Trust policies and procedures and redirecting calls where appropriate
  • Exercise confidentiality, empathy, discretion and diplomacy skills when communicating by telephone or face to face, including dealing with difficult situations (eg. aggressive or demanding behaviour)
  • Prepare letters, reports and other documentation of a sensitive and confidential nature within guidelines
  • Basic, sensitive and complex information may be communicated. The post holder may experience language barriers
  • Attend admin / departmental meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
Analytical and Judgement Skills/Service Delivery
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