Front of House Staff inEdinburgh inEdinburgh PUBLISHED 28 OCT 2024
£12 per hour
Sodexo r4rsDuZ8
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Welcoming guests, taking orders and serving food and beverages to guests.
Job IntroductionHeritage Portfolio are looking for enthusiastic casual,
Part Time and Full Time Front of House staff
for the Royal Botanic Garden Edinburgh.
It is one of the world's leading botanical gardens, home to a spectacular and diverse living collection of plants. After the refurbishment 2021, our cafes are now destinations in their own right, set in the most beautiful of surroundings. Our emphasis is on fresh, delicious food prepared daily on site using local and seasonal produce including fruit, vegetables and herbs grown right here in our very own Botanics Kitchen Garden!
Working flexible shift patterns, we are looking for outstanding customer focused individuals, our people not only look after our customers and clients, they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team!
Applicants must be available to work on the weekends
Rate of Pay: £12 per hour
What’s In It For You
- Casual role, paid weekly
- Accrue holiday pay as you work
- Meals on shift
- Internal promotion opportunities
- On-going training and support
- Uniform provided
- Flexible working hours
- Refer a friend scheme
Role Responsibility
What You’ll Do
- Serving guests in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.
- Ensure the highest level of service and attention to detail is given to customers.
- Welcoming guests, taking orders and serving food and beverages to guests
- Clean and sanitize equipment and tables
- Care about customer satisfaction and deliver the optimal client service experience
- Help answer questions and make suggestions regarding food and beverage choices
The Ideal Candidate
What You’ll Bring
- Positive, friendly and professional attitude
- Previous experience in a similar environment preferred
- A team player with an ability to work in a busy, fast paced environment
- Commitment & passion to deliver the highest standards of customer service
- Excellent verbal communication and customer service skills
- A high standard of personal presentation
About The Company
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, The Scottish National Gallery, private parties and dining, weddings and prestigious events.
Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.
Job Introduction
Heritage Portfolio are looking for enthusiastic casual,
Part Time and Full Time Front of House staff
for the Royal Botanic Garden Edinburgh.
It is one of the world's leading botanical gardens, home to a spectacular and diverse living collection of plants. After the refurbishment 2021, our cafes are now destinations in their own right, set in the most beautiful of surroundings. Our emphasis is on fresh, delicious food prepared daily on site using local and seasonal produce including fruit, vegetables and herbs grown right here in our very own Botanics Kitchen Garden!
Working flexible shift patterns, we are looking for outstanding customer focused individuals, our people not only look after our customers and clients, they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team!
Applicants must be available to work on the weekends
Rate of Pay: £12 per hour
What’s In It For You
Role Responsibility
What You’ll Do
The Ideal Candidate
What You’ll Bring
About The Company
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, The Scottish National Gallery, private parties and dining, weddings and prestigious events.
Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.
Heritage Portfolio are looking for enthusiastic casual,
Part Time and Full Time Front of House staff
for the Royal Botanic Garden Edinburgh.
It is one of the world's leading botanical gardens, home to a spectacular and diverse living collection of plants. After the refurbishment 2021, our cafes are now destinations in their own right, set in the most beautiful of surroundings. Our emphasis is on fresh, delicious food prepared daily on site using local and seasonal produce including fruit, vegetables and herbs grown right here in our very own Botanics Kitchen Garden!
Working flexible shift patterns, we are looking for outstanding customer focused individuals, our people not only look after our customers and clients, they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team!
Applicants must be available to work on the weekends
Rate of Pay: £12 per hour
What’s In It For You
- Casual role, paid weekly
- Accrue holiday pay as you work
- Meals on shift
- Internal promotion opportunities
- On-going training and support
- Uniform provided
- Flexible working hours
- Refer a friend scheme
Role Responsibility
What You’ll Do
- Serving guests in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.
- Ensure the highest level of service and attention to detail is given to customers.
- Welcoming guests, taking orders and serving food and beverages to guests
- Clean and sanitize equipment and tables
- Care about customer satisfaction and deliver the optimal client service experience
- Help answer questions and make suggestions regarding food and beverage choices
The Ideal Candidate
What You’ll Bring
- Positive, friendly and professional attitude
- Previous experience in a similar environment preferred
- A team player with an ability to work in a busy, fast paced environment
- Commitment & passion to deliver the highest standards of customer service
- Excellent verbal communication and customer service skills
- A high standard of personal presentation
About The Company
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, The Scottish National Gallery, private parties and dining, weddings and prestigious events.
Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.
More information related to this job opportunity, from jobsincare:
Here are 21 questions you could be asked if you apply for this job:
Start practice interview... NEW!
1. Can you tell us about your previous experience in a customer-facing role?
2. What attracted you to apply for this position at the Royal Botanic Garden Edinburgh?
3. Have you ever worked in a café or restaurant environment before? If so, what were your responsibilities?
4. How would you define exceptional customer service? Can you provide an example of a time when you delivered this?
5. Describe a situation where you dealt with a difficult customer. How did you handle it?
6. What steps do you take to ensure that customers feel welcomed and valued?
7. Can you describe your approach to teamwork in a busy environment?
8. How do you handle stress and pressure during peak times?
9. Have you experienced a situation where you had to support a colleague? What did you do?
10. What do you know about the importance of using local and seasonal produce in the food industry?
11. Can you discuss your familiarity with food and beverage menus? How do you stay updated on them?
12. How do you ensure cleanliness and safety in the work environment?
13. What motivates you to deliver high standards of service daily?
14. How do you maintain a positive attitude, especially during challenging shifts?
15. What does being part of a team mean to you?
16. Are you available to work weekends and flexible hours? How would you manage your schedule to accommodate this?
17. How do you feel about potentially working during events or peak seasons?
18. How important is personal presentation in a front of house role, and how do you maintain standards?
19. Can you share your thoughts on how first impressions impact customer experiences?
20. What are your career aspirations within the hospitality industry? How does this role align with those goals?
21. Are you open to further training and development opportunities within the company? Why is that important to you?
1. Can you tell us about your previous experience in a customer-facing role?
2. What attracted you to apply for this position at the Royal Botanic Garden Edinburgh?
3. Have you ever worked in a café or restaurant environment before? If so, what were your responsibilities?
4. How would you define exceptional customer service? Can you provide an example of a time when you delivered this?
5. Describe a situation where you dealt with a difficult customer. How did you handle it?
6. What steps do you take to ensure that customers feel welcomed and valued?
7. Can you describe your approach to teamwork in a busy environment?
8. How do you handle stress and pressure during peak times?
9. Have you experienced a situation where you had to support a colleague? What did you do?
10. What do you know about the importance of using local and seasonal produce in the food industry?
11. Can you discuss your familiarity with food and beverage menus? How do you stay updated on them?
12. How do you ensure cleanliness and safety in the work environment?
13. What motivates you to deliver high standards of service daily?
14. How do you maintain a positive attitude, especially during challenging shifts?
15. What does being part of a team mean to you?
16. Are you available to work weekends and flexible hours? How would you manage your schedule to accommodate this?
17. How do you feel about potentially working during events or peak seasons?
18. How important is personal presentation in a front of house role, and how do you maintain standards?
19. Can you share your thoughts on how first impressions impact customer experiences?
20. What are your career aspirations within the hospitality industry? How does this role align with those goals?
21. Are you open to further training and development opportunities within the company? Why is that important to you?
inEdinburgh
55.953250885009766 -3.1882669925689697 Edinburgh, Scotland, United Kingdom 
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