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Practice Interview
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Saving... j3FB0hHh Pets at Home {"required":[],"optional":[{"id":"que2Uqla","grouping":"Passion for Pets and Customer Service","question":"Why do you want to work at Pets at Home?"},{"id":"queEpaXx","grouping":"Passion for Pets and Customer Service","question":"Can you share an experience where you went above and beyond to help a customer?"},{"id":"quelFCav","grouping":"Passion for Pets and Customer Service","question":"What does delivering great service mean to you, especially in a pet care setting?"},{"id":"quel4aoQ","grouping":"Passion for Pets and Customer Service","question":"How would you handle a situation where a customer is upset or dissatisfied with a product or service?"},{"id":"quex3yo3","grouping":"Experience and Flexibility","question":"Can you tell us about your previous experience in a customer-facing role? What did you learn from it?"},{"id":"que4we4H","grouping":"Experience and Flexibility","question":"This role requires flexibility with working hours. Are you available to work shifts across 7 days a week, including weekends and holidays?"},{"id":"queI3AN2","grouping":"Experience and Flexibility","question":"Have you ever worked in a target-driven environment? If so, how did you manage to meet those targets?"},{"id":"quekYtkJ","grouping":"Teamwork and Culture Fit","question":"How do you contribute to a friendly and inclusive workplace culture?"},{"id":"querIcn8","grouping":"Teamwork and Culture Fit","question":"Describe a time when you worked within a team. What was your role, and how did you handle conflicts or disagreements?"},{"id":"que0Jxix","grouping":"Teamwork and Culture Fit","question":"What does \"being yourself\" mean to you in a workplace, and how do you think diversity can benefit a team?"},{"id":"quelpBTJ","grouping":"Understanding of Pet Care","question":"How do you ensure the highest standard of pet care in your work?"},{"id":"que00MIm","grouping":"Understanding of Pet Care","question":"Can you describe what you think is the most important aspect of engaging with pet owners?"},{"id":"quedBfH5","grouping":"Learning and Development","question":"How do you feel about receiving industry-leading training in areas like customer service and pet care?"},{"id":"quePcmTx","grouping":"Learning and Development","question":"What are your long-term career goals, and how does this role fit into them?"},{"id":"queaLYB8","grouping":"General Fit","question":"Is there a specific animal or pet that you feel most passionate about, and why?"}]} ![]()
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Practice Interview
Practice Interview
Store Colleague - Part Time - 20 hours • Cardiff
Pets at Home
Thank you for your interest in the position of Store Colleague - Part Time - 20 hours
in Cardiff
with Pets at Home.
Pets at Home
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Why do you want to work at Pets at Home? Why do you want to work at Pets at Home?
2. Can you share an experience where you went above and beyond to help a customer? Can you share an experience where you went above and beyond to help a customer?
3. What does delivering great service mean to you, especially in a pet care setting? What does delivering great service mean to you, especially in a pet care setting?
4. How would you handle a situation where a customer is upset or dissatisfied with a product or service? How would you handle a situation where a customer is upset or dissatisfied with a product or service?
5. Can you tell us about your previous experience in a customer-facing role? What did you learn from it? Can you tell us about your previous experience in a customer-facing role? What did you learn from it?
6. This role requires flexibility with working hours. Are you available to work shifts across 7 days a week, including weekends and holidays? This role requires flexibility with working hours. Are you available to work shifts across 7 days a week, including weekends and holidays?
7. Have you ever worked in a target-driven environment? If so, how did you manage to meet those targets? Have you ever worked in a target-driven environment? If so, how did you manage to meet those targets?
8. How do you contribute to a friendly and inclusive workplace culture? How do you contribute to a friendly and inclusive workplace culture?
9. Describe a time when you worked within a team. What was your role, and how did you handle conflicts or disagreements? Describe a time when you worked within a team. What was your role, and how did you handle conflicts or disagreements?
10. What does "being yourself" mean to you in a workplace, and how do you think diversity can benefit a team? What does "being yourself" mean to you in a workplace, and how do you think diversity can benefit a team?
11. How do you ensure the highest standard of pet care in your work? How do you ensure the highest standard of pet care in your work?
12. Can you describe what you think is the most important aspect of engaging with pet owners? Can you describe what you think is the most important aspect of engaging with pet owners?
13. How do you feel about receiving industry-leading training in areas like customer service and pet care? How do you feel about receiving industry-leading training in areas like customer service and pet care?
14. What are your long-term career goals, and how does this role fit into them? What are your long-term career goals, and how does this role fit into them?
15. Is there a specific animal or pet that you feel most passionate about, and why? Is there a specific animal or pet that you feel most passionate about, and why?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nStore Colleague - Part Time - 20 hours with Pets at Home in Cardiff, Wales, United Kingdom\n\n Store Colleague – Cardiff Here at Pets , we want people who are passionate about pets and care about their community, the type of person who stops to greet a passing dog and sits on the pavement to make friends with a cat. People who understand how important pets are to the people who love them, and who want to help us create a friendly, safe, welcoming space for pet owners at a local level. It's fast-paced, innovative, fun, and we put people at the very heart of everything we do. Who are we? We’re Pets at Home – if you’re someone who loves pets, you might know already know about our Pet Care Centres, which include services like Pets Grooming, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused, where local people work with local pet owners and help local pets. What’s the role? Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands. Our Store Colleagues are critical to the success of our business. They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues. Who are we looking for? People who are passionate about delivering great service. Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 20 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays. Ideally has experience of working within a customer-facing environment. Preferably you will have worked in target driven environment, but if not happy to work in one. Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety. Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances. Your Benefits We reward and recognise our store colleagues in ways that matter to them. Our benefits reflect our support of your mental, emotional, and financial wellbeing, both now and in the future. Here are some of our benefits which may be available to you: A discretional annual bonus scheme available to all hourly paid store colleagues. Paid Holidays: all colleagues will receive at least 28* days paid annual leave, which will rise to 33* days after 2 years. Gifts to and events to celebrate service anniversaries between 5 - 30 years. Extra days off for times that matter e.g., Birthday! 20% Colleague discount for all Pets at Home Group brands within our Pets at Home stores, Pets Grooming, Vets for Pets and online. 30% discount on own brand products. Access to a benefits platform with lots of discounts on other retailers. A free and confidential Employee Assistance Programme (EAP). Life Assurance for all colleagues. Please note that we reserve the right to close a vacancy before the closing date due to the large volume of applications that we may receive. It ’ s important that our team can manage application levels whilst offering a positive candidate experience. “Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!” Click here to read our Values & Behaviours"}