{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAppointments Clerk - Radiology Booking Services with Lancashire Teaching Hospitals NHS Foundation Trust in Fulwood, England, United Kingdom\n\nAre you an experienced individual who is able to demonstrate excellent communication, operational and interpersonal skills? If so, this could be the perfect role for you! A patient-centred approach is a must for our teams who are proud of providing a courteous and friendly reception service to our patients as well as being well-equipped to process complex scan requests accurately and efficiently. This is a fast paced, demanding environment and you should have excellent communication skills. You will be responsible for processing Radiology scan requests, prioritising work and booking patient appointments whilst having full regard to DM01 diagnostic, 18 week referral to treatment and cancer targets. You will communicate with our patients in a friendly and professional manner, demonstrating excellent customer care skills. Shift pattern: Full-time, 37.5 hours per week. The shifts will generally be from 8.30am to 4.30pm for 4 days a week and 12pm to 8pm for 1 day a week. You will be responsible for ensuring that a professional, comprehensive reception and administrative service is effectively delivered to all patients and members of the department. This will be through the correct processing of all diagnostic radiology requests, monitoring breach dates and correctly making appointments with strict adherence to Trust protocols. You will work closely with clinicians, clinical leads and managers to ensure the delivery of diagnostic pathways. You will be multi-skilled, have a good working knowledge of appointment booking templates and an understanding of capacity and demand issues. You will be required to rotate through all areas of diagnostic imaging. This will include, but is not limited to: Ultrasound, MRI, CT, Interventional Radiology Day Unit, Main X-ray, DEXA and Nuclear Medicine. Flexibility will be key in supporting the department to meet the needs of the service. We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria. Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of. For further details / informal visits contact: Name: Moonaf Patel Job title: Radiology Booking Support Manager Email address: moonaf.patel@lthtr.nhs.uk Telephone number: 01772 522645"}