{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nNHS Patient Services Advisor with Optegra Eye Health Care in Manchester, England, United Kingdom\n\nOptegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our friendly team in Manchester on a permanent full time basis. You will be responsible of delivering excellent customer service to patients, providing advice and guidance at all stages of the patient journey. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. Company Overview At Optegra we work with inspiring, passionate, and highly skilled teams with a common goal to deliver the highest standards of patient care. We’re a small company that does big things with a family feel and our people are at the heart of it. As a leader in specialist eye care, we take pride in knowing our patients are the focus of everything we do and can live better lives because of the treatments we provide. Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery. There has never been a better time to join Optegra! Find out what it’s like to work here by watching the following video: https://www.youtube.com/watch?v=Q2-QblLUYzM Benefits As part of the Optegra Team, you’ll have access to brilliant pay and benefits, including Generous salary which is reviewed annually. This role pays up to £23K FTE dependent on experience Generous matched pension contributions 33 days annual leave inclusive of bank holidays Private Healthcare, 24/7 GP appointments, physio and counselling for your wellbeing Free laser eye treatment for you and 20% discount for friends and family Learning and development which supports you to be the best you can be and progress on your career path Access to thousands of discounts from all the big (and plenty of small) names on the high street, including retail, supermarkets, travel and hospitality to help your money go further SMART working - because we believe in work life balance The Role As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey. What You’ll Need The ideal candidate will have: Experience of working in a healthcare environment or ophthalmic sector Commercial awareness with passion for delivering high standards of customer service and clinical care Excellent communication skills and a passion for Vision Correction Experience of using patient administration systems and electronic medical record systems Highly organised, with clear forward planning and ability to flex according to customer needs Excellent attention to detail Highly motivated and able to work autonomously Strong IT skills, able to use all Microsoft Office applications and other systems/databases Experience of building and maintaining exceptional relationships with colleagues and customers Ability to deal with challenging behaviours You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/ Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with. Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you! Optegra is committed to safeguarding and promoting the welfare of our patients and staff, this role will be subject to an enhanced DBS check. "}