{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nExperience Manager- Personalised Care with Lancashire & South Cumbria NHS Foundation Trust in Bamber Bridge, England, United Kingdom\n\nThe purpose of the role is to support the implementation of the personalised care operating model (cited in the 2019 NHS long-term plan) in conjunction with leads based in the Trust networks. This model will further enable a culture of personalised care within the organisation and wider. Personalised care is a key element of the NHS long-term plan and means that people have choice and control over the way their care is planned and delivered. The model is based upon ‘what matters to you’ and works to highlight a person’s strengths and needs. Personalised care is fundamental to the changes the NHS is seeking to deliver better health and wellbeing for individuals; better quality and experience of care that is integrated and tailored around them and is therefore more sustainable. Universal personalised care is the delivery plan towards making personalised care ‘business as usual’ for 2.5 million people by 2024.Personalised Care enables people in the whole population to have the same choice and control over their mental and physical health that they have come to expect in every other aspect of their lives. This includes people with long-term conditions (LTC), and those who have needs that are more complex. Your Role Involves Facilitating personalised care initiatives Strengthening collaboration across services Identifying improvement opportunities Leading on experience and personalised care portfolio Supporting staff in implementing personalised care Developing sustainable workforce upskilling models Undertaking statutory reporting and identifying service trends Promoting an open culture of feedback and improvement To Excel, You'll Need Specialised skills in quality improvement and patient experience Knowledge of service user involvement approaches Ability to share information effectively with patients and carers Strong organisational and communication skills Key Relationships LSCFT services and Social Care leads Senior Enhancing Experience Matron NHS governing bodies (e.g., NHS England, Clinical Commissioning Groups) Patients, families, and carers Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview. For more information please visit our website via Lancashire & South Cumbria NHS FT For further details / informal visits contact: Name: Lesley Whittaker Job title: Senior Enhancing Experience Matron Email address: lesley.whittaker@lscft.nhs.uk Telephone number: 01772 773489"}