Interview for Call Handler

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Practice Interview

Practice Interview

Call Handler • Bristol
BrisDoc Healthcare Services

Thank you for your interest in the position of Call Handler in Bristol with BrisDoc Healthcare Services.

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Role: Call Handler in Bristol

Interviewed on Monday 25 November 2024 at 12:10.

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jCpkbQ0b BrisDoc Healthcare Services {"required":[],"optional":[]}

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCall Handler with BrisDoc Healthcare Services in Bristol\n\n Call Handlers - Professional Line To answer calls to the professional line from health care professionals. To guarantee a professional and informed response to the caller. To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams. To ensure that such referrals are accurately entered onto the patient database system. To follow our safety calling process to ensure patient safety. To view the full job description, please visit the Brisdoc website. We are recruiting for a call handler in both the weekday professional line and the out of hours service and have various hours available for our integrated urgent care service - Severnside Urgent Care. Call Handlers - the core purpose of our Call Handlers are to take calls from Health Care Professionals and enter patient demographics onto our patient database system for our clinical team to triage as part of a team. To answer calls to the professional line from health care professionals. To guarantee a professional and informed response to the caller. To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams. To ensure that such referrals are accurately entered onto the patient database system. To follow our safety calling process to ensure patient safety. "}