{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealthcare Assistants with Lancashire Teaching Hospitals NHS Foundation Trust in Chorley, United Kingdom\n\n Detailed job description and main responsibilities Sometimes the role will be tough, you will see and be involved in some difficult things involving our patients, be rushed off your feet and deliver some very direct personal care. We don't want to shy away from that and we do know that this part of the role isn't for everyone. That is why we run such a robust interview and assessment process to make sure that you understand the role, as much as we need to assess you to check you have all those fabulous skills, attributes, resilience and the caring nature we need. We cannot wait to welcome you to one of our interview and assessment days to show us what you are made of! We also proactively support you if you want to go on to become a registered nurse with opportunities to apply for nurse training at one of our partner education providers, University of Central Lancashire or University of Bolton - subject to meeting university entry requirements. **We know you will understand how important record keeping and ability to undertake calculations are in the role, so if you do not have a Grade D or above in English and Maths we will assess your literacy and numeracy skills as part of the recruitment process.** Amongst the many other benefits you can enjoy are: 27 days paid holidays per year (rising to 33 days), pro rata for part time staff in addition to 8 bank holiday Enhanced rates of pay for weekend and bank holidays working The opportunity to join the NHS Pension scheme Uniform provided Child care vouchers and preferential rates for an on-site nursery Person specification Qualifications Essential criteria Demonstrable numeracy and literacy skills in line with Level 1/Grade D/Grade 3 or above Desirable criteria GCSE Maths & English grade C or above / Grade 4 - 9 OR Functional skills level 2 numeracy and Functional Skills level 2 literacy skills Level 2 QCF diploma (Qualification Credit Framework) in healthcare / NVQ level 2 in healthcare Knowledge & Experience Essential criteria Effective communication skills - written and verbal Proven ability to remain calm under pressure Proven ability to demonstrate compassion/empathy/help others Effective team player Demonstrable ability to follow instructions Effective customer service skills Effective understanding of confidentiality Proven ability to be flexible in your approach Ability to deal with people from all backgrounds Desirable criteria Previous experience working in a care environment Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly. We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application. We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Use of Artificial Intelligence (AI) when writing job applications If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process. We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this. Supporting Information The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person. Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you've navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences. Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively. Working Smarter pledge We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance. Secondments If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting askworkforce@lthtr.nhs.uk Young People Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role. Disclosure and Barring Service checks If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here. In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites. NO UNSOLICITED ADVERTISING COMPANY APPROACHES For more information about the Trust take a look at our Application Guide or visit our website www.lancsteachinghospitals.nhs.uk You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram. We look forward to hearing from you soon! Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Job Profile Band 2 HCA (PDF, 416.6KB) Creating your best application (PDF, 6.1MB) What we can offer you (PDF, 6.7MB) "}