{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Service Assistant 2 - Full Time with Transport for London in London, England, United Kingdom\n\nPlease note that applying for this role means you have read and understood this advert and any associated links.  Please read the job description carefully. This recruitment campaign is to recruit to a waitlist for permanent opportunities as they arise.  We will be offering roles on an ongoing basis over the next two years. You may only apply to either CSA2 Full-Time 045768 OR CSA1 Night Tube 045923. If you apply for both roles then you will only be considered for the one you applied for first. Please note that candidates who have previously applied to CSA 2 Full-Time 044474 OR are currently on our CSA1 Night Tube 040513 waitlist are not eligible to apply for this campaign. We strongly advise that you read about the CSA Application Process before submitting your application. ‘’The main highlight of the job is the operational tasks we are required to do on a daily basis , which includes the gate line (helping customers with their ticket/ Oyster at the gates) and the platform announcements which I really enjoy. I like the fact you can make a person smile or make a difference to their day by simply doing your job.’’ – Pulian , CSA Salary:  £3 3,300pa Working Hours :  As a CSA, you'll play a vital role in ''Keeping London Moving''. For this reason, you would be expected to work on a varied shift pattern which will include early starts (04:30) and late finishes (01:30), weekends and public holidays.  This is a full-time position, working 35 hours per week and you will be required to work on any day of the year.  Please note we are unable to offer a fixed shift pattern.  We know that this may mean sometimes having to turn down invites from friends and family and so in return for your service, you'll receive 37 days of annual leave a year as well as many other benefits. Location : You will be assigned to a group of stations as determined by the business and could be required to work at any of the number of stations within that Cover Group. Areas can be anywhere covered by the London Underground Network.   You must be able to travel to anywhere on the London Underground network for both start or end of service, as mentioned above. Contract Type : LU Permanent Closing date for Applications:  Sunday 19 th May  at 23:59hrs. Please note:  Due to the expected high response to these vacancies, we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date.   If you wish to apply for this role, we strongly advise you do this quickly, as on previous campaigns we have closed before the advertised closing date. About Us London Underground,  better known as the Tube , has 11 lines covering 402km and serving 272 stations across the London. The Tube handles up to five million passenger journeys a day. At peak times, there are more than 543 trains whizzing around the Capital. Transport for London leads the way as a unique public service and an inclusive and flexible organisation, committed to developing you. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success. ‘’ There’s a lot of potential to advance in the company which my previous job didn’t provide’’ Clarke, CSA – Central Line About You We are looking for friendly, reliable, helpful people and a genuine passion for delivering outstanding customer service. We are looking for confident people who can quickly take in information about our services, become experts on their local working areas and always promotes a positive image. Not only will you enjoy a highly competitive salary and benefits package – you will also be part of a team committed to exceptional service delivery. As a CSA, you would be expected to work on a varied shift pattern which will include early starts (04:30) and late finishes (01:30), weekends and public holidays. This is a full-time position, working 35 hours per week and you will be required to work on any day of the year.  Please note we are unable to offer a fixed shift pattern.  We know that this may mean sometimes having to turn down invites from friends and family and so in return for your service, you'll receive 37 days of annual leave a year as well as many other benefits. If you get a real buzz from helping people and are passionate about assisting customers, come help us demonstrate that \"every journey matters \" and ensure that our customers remain at the centre of everything we do here at London Underground. Women in TfL We're working hard to inspire current and future generations of women at TfL who are currently underrepresented in the industry. As part of our recruitment campaign for Customer Service Assistants, we spoke to some of our current and former CSAs about their careers – what they enjoy, what challenges they face, as well as their top tips for anyone wanting to become and succeed as a CSA. Click  here to find out what they had to say. The role Being a CSA at London Underground is a customer service role like no other. Our CSAs are the face of a unique public service which serves millions of Londoners each day. You would be expected to deliver exceptional service to all London Underground customers, providing assistance according to all customer needs including ticketing and enquiries. You would also be expected to assist with taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary, whilst providing a welcoming presence throughout the station, and ensuring there is safety at the core of everything you do. To be eligible for this vacancy, you should Be 18 years old and over and be eligible to work in the UK Be prepared to work anywhere in London. Be able to work a variety of shift patterns including Nights, weekends and public holidays Please take the time to read the answers to our  Frequently Asked Questions  before applying. ‘’The best moments about my job are when chaotic situations arise on the station such as disruptions to service, crowd control and platform duties on heavily crowded platforms and calming down customers by making them laugh’’ Key Accountabilities Customer service:  deliver world-class service by actively providing proactive assistance to custome"}