{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClinical Support Officer (Administration) with North Tees and Hartlepool NHS Foundation Trust in Stockton-On-Tees, England, United Kingdom\n\n*Please note this is an administration role not a clinical role* Previous applicants need not apply Reporting to the Service Manager, and supported by the Senior Administrators. The post holder will provide and develop effective, efficient administration and clerical support. Where appropriate, will provide support to the clinical service in response to the needs of the service. To ensure the highest quality of administration standards are met and maintained. To resolve problems that may occur within the administration support service provided. To assist in the planning and execution of work arising from direct line management To support the Service Manager / Senior Administrators in the daily operational systems and procedures. To support the Service Manager / Senior Administrators with Induction and training of any new staff. To arrange for all staff timely access to the mandatory training system (ESR), and monitor the compliance to the required courses relevant to their roles. Monitor the generic email accounts / highlighting to the Senior Administrator any issues noted with emails not replied to or actioned in accordance to the policies and procedures Support with creation of a weekly rota for staff, utilising the administrative Maps e-rostering system to create the rota as well as recording any absence / sickness / shift swaps for administration staff. Please Refer To Job Description The post holder will provide and develop effective, efficient administration and clerical support. Where appropriate, will provide support to the clinical service in response to the needs of the service. To ensure the highest quality of administration standards are met and maintained. To support the development, implementation and organisation of complex and new administration systems and services. To support the collation and timely dissemination, of statistical data necessary to service requirements. To resolve problems that may occur within the administration support service provided. To assist in the planning and execution of work arising from direct line management To support the Service Manager / Senior Administrators in the daily operational systems and procedures. To support the Service Manager / Senior Administrators with Induction and training of any new staff. To arrange for all staff timely access to the mandatory training system (ESR), and monitor the compliance to the required courses relevant to their roles. Monitor the generic email accounts / highlighting to the Senior Administrator any issues noted with emails not replied to or actioned in accordance to the policies and procedures Support with creation of a weekly rota for staff, utilising the administrative Maps e-rostering system to create the rota as well as recording any absence / sickness / shift swaps for administration staff. At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities. We recruit for values and “Together we are North Tees & Hartlepool” For further details / informal visits contact: Name: Rebecca Lindsay Job title: Senior Administrator Email address: Rebecca.lindsay6@nhs.net Telephone number: 01642 624 538"}