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Saving... jJx2BDFi Cardiff University / Prifysgol Caerdydd {"required":[],"optional":[{"id":"quevBcWm","grouping":"General Background and Experience","question":"Can you provide an overview of your qualifications and experience as a dispensing optician?"},{"id":"queRuZFW","grouping":"General Background and Experience","question":"What led you to apply for this role at Cardiff University?"},{"id":"queNfNf2","grouping":"General Background and Experience","question":"Have you worked in a clinical environment before? If so, can you describe your experience?"},{"id":"queaNBCK","grouping":"Dispensing and Patient Care","question":"How do you approach providing professional advice to patients regarding complex lenses and optical appliances?"},{"id":"que7NYDx","grouping":"Dispensing and Patient Care","question":"Can you give an example of a time when you had to suggest a creative solution to a dispensing challenge?"},{"id":"quevg0yS","grouping":"Dispensing and Patient Care","question":"Describe a situation where you had to deliver difficult news to a patient. How did you handle it?"},{"id":"quee1RpF","grouping":"Teamwork and Management","question":"How do you foster a supportive environment when working with a team at a clinic?"},{"id":"queXklB7","grouping":"Teamwork and Management","question":"Can you share an experience where you took on a management role, even if it was informal? What did you learn from that experience?"},{"id":"que3bQo3","grouping":"Teamwork and Management","question":"How would you manage conflicts within the clinic team to ensure harmony and productivity?"},{"id":"quetOYqa","grouping":"Organisational Skills","question":"This role involves managing timetables and clinic operations. Can you describe your approach to time management and prioritisation?"},{"id":"que08ULy","grouping":"Organisational Skills","question":"Describe a time when you had to organise a complex project or event. What strategies did you use to ensure its success?"},{"id":"quewucIx","grouping":"Continuous Improvement and Adaptability","question":"In your view, what are the key areas for improvement in clinic operations? How would you approach implementing changes?"},{"id":"que1Cd8k","grouping":"Continuous Improvement and Adaptability","question":"How do you adapt to changing situations or unexpected challenges, particularly in a clinical setting?"},{"id":"queR50Ws","grouping":"Patient Safety and Compliance","question":"How do you ensure that patient safety and confidentiality are maintained at all times?"},{"id":"queneBi5","grouping":"Patient Safety and Compliance","question":"Can you describe your experience with NHS procedures and paperwork, particularly in relation to audits and compliance?"},{"id":"queOnhNJ","grouping":"Communication and Collaboration","question":"How do you build relationships with students, staff, and external bodies to enhance clinic operations?"},{"id":"quej3GSx","grouping":"Communication and Collaboration","question":"Can you share a time when collaboration with others led to a successful outcome?"},{"id":"queTl5R2","grouping":"Professional Development","question":"How do you stay current with developments in optical technology and dispensing practices?"},{"id":"quewS6nG","grouping":"Professional Development","question":"In what ways do you seek out and promote opportunities for training and development within a team?"}]} ![]()
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Practice Interview
Practice Interview
Dispensing Optician / Dispenser • Cardiff
Cardiff University / Prifysgol Caerdydd
Thank you for your interest in the position of Dispensing Optician / Dispenser
in Cardiff
with Cardiff University / Prifysgol Caerdydd.
Cardiff University / Prifysgol Caerdydd
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We record your answers one at a time. The whole thing should take you less than five minutes.
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1. Can you provide an overview of your qualifications and experience as a dispensing optician? Can you provide an overview of your qualifications and experience as a dispensing optician?
2. What led you to apply for this role at Cardiff University? What led you to apply for this role at Cardiff University?
3. Have you worked in a clinical environment before? If so, can you describe your experience? Have you worked in a clinical environment before? If so, can you describe your experience?
4. How do you approach providing professional advice to patients regarding complex lenses and optical appliances? How do you approach providing professional advice to patients regarding complex lenses and optical appliances?
5. Can you give an example of a time when you had to suggest a creative solution to a dispensing challenge? Can you give an example of a time when you had to suggest a creative solution to a dispensing challenge?
6. Describe a situation where you had to deliver difficult news to a patient. How did you handle it? Describe a situation where you had to deliver difficult news to a patient. How did you handle it?
7. How do you foster a supportive environment when working with a team at a clinic? How do you foster a supportive environment when working with a team at a clinic?
8. Can you share an experience where you took on a management role, even if it was informal? What did you learn from that experience? Can you share an experience where you took on a management role, even if it was informal? What did you learn from that experience?
9. How would you manage conflicts within the clinic team to ensure harmony and productivity? How would you manage conflicts within the clinic team to ensure harmony and productivity?
10. This role involves managing timetables and clinic operations. Can you describe your approach to time management and prioritisation? This role involves managing timetables and clinic operations. Can you describe your approach to time management and prioritisation?
11. Describe a time when you had to organise a complex project or event. What strategies did you use to ensure its success? Describe a time when you had to organise a complex project or event. What strategies did you use to ensure its success?
12. In your view, what are the key areas for improvement in clinic operations? How would you approach implementing changes? In your view, what are the key areas for improvement in clinic operations? How would you approach implementing changes?
13. How do you adapt to changing situations or unexpected challenges, particularly in a clinical setting? How do you adapt to changing situations or unexpected challenges, particularly in a clinical setting?
14. How do you ensure that patient safety and confidentiality are maintained at all times? How do you ensure that patient safety and confidentiality are maintained at all times?
15. Can you describe your experience with NHS procedures and paperwork, particularly in relation to audits and compliance? Can you describe your experience with NHS procedures and paperwork, particularly in relation to audits and compliance?
16. How do you build relationships with students, staff, and external bodies to enhance clinic operations? How do you build relationships with students, staff, and external bodies to enhance clinic operations?
17. Can you share a time when collaboration with others led to a successful outcome? Can you share a time when collaboration with others led to a successful outcome?
18. How do you stay current with developments in optical technology and dispensing practices? How do you stay current with developments in optical technology and dispensing practices?
19. In what ways do you seek out and promote opportunities for training and development within a team? In what ways do you seek out and promote opportunities for training and development within a team?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nDispensing Optician / Dispenser with Cardiff University / Prifysgol Caerdydd in Cardiff, Wales, United Kingdom\n\n19106BR School of Optometry & Vision Sciences Managerial, Professional and Specialist Staff – MPSS Advert Dispensing Optician / Dispenser and Deputy Clinic Manager School of Optometry and Vision Sciences Working closely with our small friendly clinic team and supportive academic colleagues, this role will suit someone who has a positive can-do attitude, enjoys interacting with people, is organised, and is able to effectively adapt to a broad range of duties and challenges. The post will include dispensing a wide variety of patients and providing management support to the Clinic Manager. Cardiff University offers many excellent benefits, including 45 days annual leave (incl bank holidays), local pension scheme, a cycle to work scheme and other travel initiatives, annual increments within the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter. The role is offered on a full-time (35 hours per week) basis and is open-ended. Informal enquiries are welcomed and can be directed, in the first instance, to the School Manager, email: beaumontcp@cardiff.ac.uk or (029) 20874694) or the Clinic Manager, email: VenablesP@cardiff.ac.uk or (029) 20874357. This role will be based at the Cardiff University School of Optometry building. Salary: £32,332 - £34,980 per annum (Grade 5). Appointments to roles at Cardiff University are usually made at the bottom of the scale unless in exceptional circumstances. Date advert posted: Thursday, 19 September 2024 Closing day: Thursday, 3 October 2024 Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received. Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Job Description Duties and Responsibilities Dispensing Provide professional advice and guidance to patients on all optical appliances including complex lenses, low vison aids and frame adaptations. Using judgement and creativity to suggest the most appropriate course of action where appropriate and ensuring complex issues are understood. To support students in practice, dispensing episodes and the checking and approving of spectacle verifications, as appropriate. Ensure that the provision of high-quality dispensing is delivered to patients, proactively changing the delivery according to customer requirements. Clinic Management Under the direction of the Clinical Director and working in conjunction with the clinic leads and the clinic manager/s, to help ensure the smooth running of student clinics, to source, and manage the timetabling of patients, students and staff, managing absences, ensuring that clinic lists are updated and supporting the provisions for patients’ health and safety throughout their time with students. Working in conjunction with the clinic leads and the clinic manager/s, to assist in the management of the student clinic assessments. This includes regular audits of student clinic logbooks, ensuring that patient episodes are recorded completely and accurately, as per appropriate deadlines. To monitor the timely response of student feedback, advising on service provision, where appropriate. To work closely with the clinic leads, and the clinic manager/s, and Human Resources staff to support the human resource process of recruiting staff to the clinics, training, and all associated documentation (sickness absence etc) necessary to support employment of clinic staff. Working with the clinic lead and the clinic manager/s to help manage the daily running of the Eye Care Centre with particular emphasis on promoting team ethos/integration and upholding the highest of quality standards, recognising personal development opportunities, and managing staff rotas, and staff performance, when required. In partnership with the clinic manager/s, identify, develop, and deliver continuous training/development to the wider practice clinic team. Undertake a variety of administrative duties to support the School such as attending/organising meetings, assisting the reporting such as monthly KPI’s, income and expenditure against budgets and clinic governance. Working with the clinic manager/s to help cashing up, ordering and payments are undertaken appropriately and promptly, and reconcile the monthly accounts statements, when required. Working with the clinic manager/s to ensure all NHS paperwork, audits and cash-flow documentation are completed in accordance with NHS procedures and to deadlines. Ensure that systems are in place for the confidential and accurate maintenance of patient records. In consultation with the Clinical Director/School Manager and working with the clinic manager/s, to help plan, negotiate and deliver income generating projects e.g. clinical lens trials. supervising the team associated with the project and ensure all deadlines are met. Take responsibility for resolving issues independently including dealing with all customer complaints, non-tolerances and other visual problems. Collaborate with others to make recommendations for developments of established processes and procedures. Establish working relationships with key contacts, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required. Create specific working groups from colleagues across the University to achieve School objectives. Supervise s"}