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Saving... jKZtlCcK Riverside {"required":[],"optional":[{"id":"queqOnwc","grouping":"General Questions","question":"Can you tell us a bit about yourself and your motivation for applying for this Support Officer position at Riverside?"},{"id":"queZHa43","grouping":"General Questions","question":"What do you know about Riverside and our mission in the community?"},{"id":"queRwtKA","grouping":"Experience and Skills","question":"Describe your previous experience working with vulnerable individuals. What challenges did you face, and how did you overcome them?"},{"id":"quefpcT5","grouping":"Experience and Skills","question":"Can you provide an example of a situation where you had to use SMART goal planning to assist a client? How did you measure the outcomes?"},{"id":"quebqXCH","grouping":"Experience and Skills","question":"How do you ensure that you maintain accurate and up-to-date records in your work with clients? Can you discuss any particular systems or methods you employ?"},{"id":"queY2sOF","grouping":"Experience and Skills","question":"What strategies do you use to engage with clients effectively and respect their needs and preferences?"},{"id":"queJDJnB","grouping":"Teamwork and Collaboration","question":"Working collaboratively is crucial in this role. Can you share an example of a successful team project you've been involved in? What was your contribution?"},{"id":"quelo64c","grouping":"Teamwork and Collaboration","question":"How do you handle conflicts or disagreements within a team setting? Could you provide an example?"},{"id":"quepYZwQ","grouping":"Problem-Solving and Creativity","question":"This role requires thinking outside the box. Can you discuss a time when you had to come up with a creative solution to a complex problem?"},{"id":"quevWnoJ","grouping":"Problem-Solving and Creativity","question":"If a client is resistant to your support, how would you approach the situation to encourage their participation?"},{"id":"queblnj3","grouping":"Knowledge and Development","question":"What is your understanding of the housing sector, specifically regarding housing benefit applications? How do you keep yourself informed about changes in this area?"},{"id":"queM4qDf","grouping":"Knowledge and Development","question":"How do you approach your own professional development, especially in relation to mental health support and dealing with vulnerable populations?"},{"id":"quepFrNj","grouping":"Values and Inclusion","question":"Riverside places a strong emphasis on inclusivity. Can you share your thoughts on diversity and how you promote an inclusive environment in your work?"},{"id":"queZKnWM","grouping":"Values and Inclusion","question":"What does empowerment and consultation look like to you in the context of supporting clients?"},{"id":"queJQR00","grouping":"Scenario-Based Questions","question":"Imagine a situation where a client expresses frustration with the support they are receiving. How would you address their concerns?"},{"id":"queAEpof","grouping":"Scenario-Based Questions","question":"If you noticed a client exhibiting signs of being in crisis, what steps would you take to ensure their safety and well-being?"},{"id":"queCNddv","grouping":"Closing Questions","question":"Do you have any questions for us about the role or about Riverside as an organisation?"}]} ![]()
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Practice Interview
Practice Interview
Support Officer • London
Riverside
Thank you for your interest in the position of Support Officer
in London
with Riverside.
Riverside
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about yourself and your motivation for applying for this Support Officer position at Riverside? Can you tell us a bit about yourself and your motivation for applying for this Support Officer position at Riverside?
2. What do you know about Riverside and our mission in the community? What do you know about Riverside and our mission in the community?
3. Describe your previous experience working with vulnerable individuals. What challenges did you face, and how did you overcome them? Describe your previous experience working with vulnerable individuals. What challenges did you face, and how did you overcome them?
4. Can you provide an example of a situation where you had to use SMART goal planning to assist a client? How did you measure the outcomes? Can you provide an example of a situation where you had to use SMART goal planning to assist a client? How did you measure the outcomes?
5. How do you ensure that you maintain accurate and up-to-date records in your work with clients? Can you discuss any particular systems or methods you employ? How do you ensure that you maintain accurate and up-to-date records in your work with clients? Can you discuss any particular systems or methods you employ?
6. What strategies do you use to engage with clients effectively and respect their needs and preferences? What strategies do you use to engage with clients effectively and respect their needs and preferences?
7. Working collaboratively is crucial in this role. Can you share an example of a successful team project you've been involved in? What was your contribution? Working collaboratively is crucial in this role. Can you share an example of a successful team project you've been involved in? What was your contribution?
8. How do you handle conflicts or disagreements within a team setting? Could you provide an example? How do you handle conflicts or disagreements within a team setting? Could you provide an example?
9. This role requires thinking outside the box. Can you discuss a time when you had to come up with a creative solution to a complex problem? This role requires thinking outside the box. Can you discuss a time when you had to come up with a creative solution to a complex problem?
10. If a client is resistant to your support, how would you approach the situation to encourage their participation? If a client is resistant to your support, how would you approach the situation to encourage their participation?
11. What is your understanding of the housing sector, specifically regarding housing benefit applications? How do you keep yourself informed about changes in this area? What is your understanding of the housing sector, specifically regarding housing benefit applications? How do you keep yourself informed about changes in this area?
12. How do you approach your own professional development, especially in relation to mental health support and dealing with vulnerable populations? How do you approach your own professional development, especially in relation to mental health support and dealing with vulnerable populations?
13. Riverside places a strong emphasis on inclusivity. Can you share your thoughts on diversity and how you promote an inclusive environment in your work? Riverside places a strong emphasis on inclusivity. Can you share your thoughts on diversity and how you promote an inclusive environment in your work?
14. What does empowerment and consultation look like to you in the context of supporting clients? What does empowerment and consultation look like to you in the context of supporting clients?
15. Imagine a situation where a client expresses frustration with the support they are receiving. How would you address their concerns? Imagine a situation where a client expresses frustration with the support they are receiving. How would you address their concerns?
16. If you noticed a client exhibiting signs of being in crisis, what steps would you take to ensure their safety and well-being? If you noticed a client exhibiting signs of being in crisis, what steps would you take to ensure their safety and well-being?
17. Do you have any questions for us about the role or about Riverside as an organisation? Do you have any questions for us about the role or about Riverside as an organisation?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSupport Officer with Riverside in London, England, United Kingdom\n\n Job Title: Support Officer Contract Type: Permanent Salary: £27,343 per annum Working Hours: 37.5 hours per week Working Pattern: Rota (9:00-17:00, 10:00-18:00, 12:30 - 20:30, Sleep in (13:00 - 23:00; 08:00-14:00) Location: Westmoor House (244 Roehampton Lane, Wandsworth, SW15 4AA), Surrey If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Officer We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. Some of your responsibilities will include: Carry out assessment to identify and prioritize needs Use SMART goal planning to provide needs led holistic support Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies About you We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box. Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues. Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. "}