{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClerical Officer/Call Handler with NHS Scotland in Glasgow, Scotland, United Kingdom\n\nNHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included. The shift pattern is 8.30 4.30 Monday to Friday every second Friday finish at 4pm An opportunity has arisen for a full time Call Handlers to join the admin team supporting Phlebotomy Single Point of Access (SPoA). SPoA provides a referral and call management service to the Phlebotomy Service across Glasgow City. Based in one location at the Adelphi Centre in the Gorbals area of Glasgow, the service supports staff across many bases within Glasgow City between the hours of 8.30am and 4.30pm, Monday - Friday. The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into the Phlebotomy service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families. The post is within a busy call centre environment, responsible for answering all calls as well as completing outbound calls, ensuring that all referrals are input into the electronic patient information system accurately and timely, the onward transmission of referrals and/or messages, triage of patients as appropriate and appointment booking for the Phlebotomy service. The Post Holder Will Require To Have Good communication skills, Excellent keyboard skills, Ability to work well under pressure, Adaptability, Customer Care focused and good telephone skills, helpful and pleasant manner, Excellent team working skills, Previous experience of call centre or similar work desirable. The post-holder must be reliable and flexible to meet the needs and demands of the service. Informal Contact: Carol McDowall, Carol.mcdowall@ggc.scot.nhs.uk, 079815 997409 This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS). Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately. Details on how to contact the Recruitment Service can be found within the Candidate Information Packs NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process. NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board. Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process. For application portal/log-in issues, please contact in the first instance."}