{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nDeputy Outpatients Manager (Operational) with Dorking Healthcare Ltd. in Dorking, Surrey\n\n The Deputy Outpatients Manager (Operations) will work closely with the Deputy Outpatients Manager (Services) and the Outpatients Service Manager to drive the effective and efficient running of the department. They will act as the escalation point for on the day concerns and will have improving patient experience at the heart of their decisions. Assisting the Outpatients Service Manager with the management of the teams within outpatients; referrals in, reception, pathways, medical secretaries and referrals out. This will include, line management, streamlining processes, developing relationships with third parties, service developments and improvements, reviewing and creating Standard Operating Procedures. The post holder will work with all teams across Outpatients, they will therefore need to develop a good understanding of the various duties and roles they conduct and be able to consider the impact of decisions and events across all teams. It is essential that the post holder has excellent attention to detail, problem solving skills and can prioritise and organise their own workload, exercise initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times. You will drive the safe, effective and efficient running of the department across its multiple sites. You will drive improvements within the service, share learning and best practice across the department and respond to patient feedback and complaints. Its a really exciting time to join the team as we are expanding and developing new services and locations to better serve the communities we work within. You will play a key role in ensuring the success of the department. We are advertising two new Deputy Outpatient Manager positions, they will have a lot of similarities, however one has more focus on managing our operational teams and processes, the other looks more at developing our services and support team. So you may like to review both of the job descriptions, you are welcome to apply for both! This position is ideally full-time (37.5 hours per week), but part-time will also be considered (minimum of 30 hours per week required). You will be the point of contact for all on the day concerns from patients or staff therefore problem solving, relationship building and people management skills will be instrumental to the role. Our clinics operate from Monday to Saturday, and this position will be included in the rotational management coverage on Saturdays. It is essential that you have excellent attention to detail, can prioritise and organise your own workload, create efficient and effective workflows, exercise initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times. "}