{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nOutpatient Clinic Coordinator - Glaucoma with Moorfields Eye Hospital NHS Foundation Trust in London, United Kingdom\n\n Job summary As a Clinic Coordinator you will be responsible for supporting your Manager in ensuring that our service patients needs are met through delivery of high - quality care. We have one full time position available, in the Glaucoma Service based at City Road. You will be an integral member of the multidisciplinary outpatients team. You will deliver excellent customer service to our patients, and provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Moorfields, City Road. You will have the ability to work independently as well as part of a multi-disciplinary team. You will be a key member of staff and will be integral to the success of the hospital, thanks to your interactions with both clinical staff and patients. You will manage designated clinics in line with agreed clinic profiles, being the first point of contact for patients within the clinic area. Main duties of the job We are looking for motivated, enthusiastic staff who possess good interpersonal skills, a polite and courteous manner and will adhere to the trust values of caring, organised, excellent and inclusive. To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients. To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Moorfields, City Road. To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. About us At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Free Pilates classes Full support and training to develop your skills Flexible working friendly organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Working as Clinic Coordinator you will be responsible to provide excellent and professional service to our patients and colleagues. You will be responsible to provide high standard reception service and general support to designated outpatient clinics, providing effective clinic management, reducing over-booking and ensuring clinic capacity is fully utilised at all times. You will be working as part of a wider Glaucoma administrative team and provide cross-cover as and when required. You will be responsible to meet key performance indicators (KPIs) set for the outpatient service. To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients. To provide a professional, comprehensive and efficient reception and administration service to the Trusts outpatient clinics based at Moorfields, City Road. To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trusts Access Policy at all times. To work as part of a large administrative team and provide cross- cover as and when required. To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible. Job description Job responsibilities Working as Clinic Coordinator you will be responsible to provide excellent and professional service to our patients and colleagues. You will be responsible to provide high standard reception service and general support to designated outpatient clinics, providing effective clinic management, reducing over-booking and ensuring clinic capacity is fully utilised at all times. You will be working as part of a wider Glaucoma administrative team and provide cross-cover as and when required. You will be responsible to meet key performance indicators (KPIs) set for the outpatient service. To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients. To provide a professional, comprehensive and efficient reception and administration service to the Trusts outpatient clinics based at Moorfields, City Road. To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trusts Access Policy at all times. To work as part of a large administrative team and provide cross- cover as and when required. To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible. Person Specification Knowledge/Skills/Abilities Essential Proficient in the use of MS Office IT software packages (eg MS Excel, Word). Excellent oral and written communication and interpersonal skills Ability to work under pressure and to deadlines Desirable Ability to prioritise Experience Essential Administrative experience Desirable Experience of working in a busy and demanding customer facing role Education & Qualifications Essential Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. Desirable Evidence of continuing education and development Person Specification Knowledge/Skills/Abilities Essential Proficient in the use of MS Office IT software packages (eg MS Excel, Word). Excellent oral and written communication and interpersonal skills Ability to work under pressure and to deadlines Desirable Ability to prioritise Experience Essential Administrative experience Desirable Experience of working in a busy and demanding customer facing role Education & Qualifications Essential Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. Desirable Evidence of continuing education and development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Moorfields Eye Hospital NHS Foundation Trust Address City Road 162 City Road London EC1V 2PD Employer's website "}