{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Pathway Coordinator with Guy's and St Thomas'​ NHS Foundation Trust in London, England, United Kingdom\n\nThe Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway. Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff. Please Note: Vacancy may close early due to high numbers of applications Act as the first point of call for all patient access queries to the Trust. On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines. Be responsible for the scheduling of outpatient according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies. Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed. Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols. Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit. Provide a courteous and efficient point of contact for patients both face to face and over the telephone. Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support). Process clinical letters following clinic within the agreed timeframe Provide a welcoming and efficient service and to put patients at their ease. Ensure that patients and visitors are well informed and that messages are communicated promptly. Our values help us to define and develop our culture, what we do and how we do it . It is important that you understand and reflect these values throughout your employment with the Trust. The Post Holder Will Put patients first Take pride in what they do Respect others Strive to be the best Act with integrity Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and Intranet. Detailed Job Description And Main Responsibilities Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. Undertake any general administrative responsibilities Participate in department and self-development as appropriate to departmental changes. Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the department For further details / informal visits contact: Name: Ajay Rai Job title: Assistant Service Manager Email address: Ajay.Rai@gstt.nhs.uk Telephone number: 0207 188 2491"}