{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nEmergency Department Receptionist with Sheffield Teaching Hospitals NHS Foundation Trust in Sheffield\n\n Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives. The Emergency Department (ED) based at the Northern General Hospital is looking for a receptionist to join their team. As a receptionist within the Emergency Department you'll play a key part in ensuring the best possible care for all patients attending the department by undertaking a range of administrative and reception responsibilities that support patient care. We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service. You must be educated to a GCSE standard (or equivalent) and have experience working in an office environment. Previous hospital experience including knowledge of Lorenzo would be desirable. Good communication skills and excellent keyboard skills are also essential. Full training for this post will be provided. Greet patients attending the Emergency Department (ED) in a friendly professional manner ascertaining their requirements and respond to their needs accordingly. To provide an interface between patients and health care professionals and provide a full range of clerical duties in all areas of the department. Due to this being a 24/7 service the majority of the work will be unsupervised thus it is a requirement to manage own workload, often under pressure where working patterns are unpredictable, with frequent changes to tasks requiring an ability to prioritise. To assist in arranging cover for vacant shifts in the absence of the Operations Manager or Team Leaders. A flexible approach to working hours to meet the needs of the ED is essential. Working in an environment where there is frequent contact to unpleasant smells and sights including exposure to patients vomiting or injuries. Prioritise to ensure that work is completed in a timely manner. Plan and manage own workload. To work in an efficient, effective and timely manner and be adaptable to change. To follow agreed protocols and policies seeking advice where appropriate. To respond to requests for information. Participate in mandatory training. Staff should make themselves fully aware of the procedures in the event of a Major incident, chemical incident or internal disaster and would be expected to attend if required. "}