{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBand 4 Business Support Assistant - Primary Care with NHS Somerset Integrated Care Board in Yeovil, Somerset, United Kingdom\n\n Job summary The NHS South West Collaborative Commissioning Hub (hostedby NHS Somerset ICB) is looking torecruit someone to join our dynamic and friendly team responsible forsupporting the 7 Integrated Care Boards across the South West withcommissioning and contract management of Community Pharmacy and Optometryservices. We also provide generalpractice transformation support across the South West. This is a fixed term opportunityof 37.5 hours per week until 30th September 2024 You will be part of the NHSSouth West Collaborative Commissioning Hub, focused on business support to theCommunity Pharmacy Team, along with administrative support to agreed seniormanagers. The role will support withcontract management, supporting our providers to deliver high quality servicesto people across the South West. Youwill also work on specific projects, supporting the integrated Community Pharmacy andOptometry Contracting Team. You will need to be willing and able to learnquickly in this fast paced role. Main duties of the job The role will principally be to support the Community Pharmacyand Optometry Contracting Team and Senior Managers. It will involve a variety of tasks including: Management of a generic inbox responding to CommunityPharmacy contractor queries as requiredProviding administrative support to the Community PharmacyAssurance Framework annual process Providing administrative support to the management ofCommunity Pharmacy core and supplementary hour changes Providing administrative support to the Community PharmacyTemporary Suspension policy Supporting contractors with clinical waste queries Preparing agendas, taking minutes and distributing notes ofmeetings including typing up of group discussions and interviews as necessary About us NHS SomersetIntegrated Care Board (ICB), known as NHS Somerset is the statutory NHSorganisation responsible for implementing a health and care strategy developedby the Integrated Care Partnership. NHSSomerset consists of approx. 300 staff, across 8 directorates, with multipleteams within each directorate. Weencourage applications from people of all backgrounds and welcome applicationsfrom underrepresented groups. When recruiting, we are committed to equality ofopportunity for all. We believe that the best organisations are those thatreflect the communities they serve. Weoffer flexible working from your first day of employment and we also have anagile approach to home / office-based working. Please note however, that elements of the role may require you to travel to other locationsacross Somerset, to attend in-person meetings and meet the needs of theservice. Please consider this before applying. JobShare and Secondment opportunities will be considered. If you are seeking an internal or external secondment, please seekadvice from your HR team and you must also obtain your current linemanager's permission to be released on secondment before applying, to avoiddisappointment. Wealso offer an excellent pension scheme and generous annual leave entitlement. Pleaseread the attached documents / visit the links listed before applying. Thankyou for your interest. Job description Job responsibilities Purpose of the role This post is designed to support commissioning activities for Community Pharmacy and Optometry providers as part of the NHS South West Collaborative Commissioning Hub (hosted by Somerset ICB), including providing administrative and project support. The post holder will also administrative and secretarial services to the Community Pharmacy/Optometry and General Practice Transformation senior management team, including for example, diary management, the preparation of agendas and minutes, taking appropriate follow-up actions as required. The NHS South West Collaborative Commissioning Hub is responsible for supporting the 7 Integrated Care Boards (ICBs) across the South West with commissioning and contract management of: Primary and Secondary Care Dental Services Community Pharmacy Community Opticians This includes engaging with key local system stakeholders, to ensure commissioned services are responsive to evidenced local need and are in line with national commissioning guides. The team also provides expert advice and support to the 7 ICBs across the South West regarding Delegated Commissioning of Primary Care Services. Alongside this work, the team are responsible for supporting the 7 ICBs regarding transformation of the primary care services listed above. Key responsibilities of the role Provide administration and secretarial support and advice to the team to support a number of initiatives by: Management of a generic inbox responding to Community Pharmacy/Optometry contractor queries as required Providing administrative support to the Community Pharmacy Assurance Framework annual process Providing administrative support to the management of Community Pharmacy core and supplementary hour changes Providing administrative support to the Community Pharmacy Temporary Suspension policy Supporting contractors with clinical waste queries Preparing agendas, taking minutes and distributing notes of meetings including typing up of group discussions and interviews as necessary Managing the electronic diary for agreed senior managers within the team, including arranging and changing appointments, prioritising these as appropriate. Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner. Organising and planning events as directed, providing all necessary supporting materials. Supporting teams in project management and participating in department events. Working with all team members in the collection of information for performance reporting on relevant team projects. Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously. Running and collating reports which may include reports to the Board and senior management as required. Developing and maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team Working together with other administrators across the Commissioning Hub to provide an effective network of communication including dealing with visitors to the base and being flexible to cover other administrators general duties as required. Providing guidance and advice on relevant policies and procedures. To carry out other appropriate delegated duties as required. Freedom to Act To use your own initiative and act independently regarding management of diaries, travel arrangements, and make appropriate decisions taking financial and logistical considerations into account To take forward specific project issues and actions. To assess and evaluate priorities to meet changes in demand To work unsupervised and without direction on occasion, whilst recognising the need to refer to others for support/guidance when required Working Conditions/ Effort Extensive VDU use Will have periods of intense concentration, particularly when transcribing minutes. Must be able to manage frequent interruptions. Occasionally required to have difficult conversations with peers in external organisations Job description Job responsibilities Purpose of the role This post is designed to support commissioning activities for Community Pharmacy and Optometry providers as part of the NHS South West Collaborative Commissioning Hub (hosted by Somerset ICB), including providing administrative and project support. The post holder will also administrative and secretarial services to the Community Pharmacy/Optometry and General Practice Transformation senior management team, including for example, diary management, the preparation of agendas and minutes, taking appropriate follow-up actions as required. The NHS South West Collaborative Commissioning Hub is responsible for supporting the 7 Integrated Care Boards (ICBs) across the South West with commissioning and contract management of: Primary and Secondary Care Dental Services Community Pharmacy Community Opticians This includes engaging with key local system stakeholders, to ensure commissioned services are responsive to evidenced local need and are in line with national commissioning guides. The team also provides expert advice and support to the 7 ICBs across the South West regarding Delegated Commissioning of Primary Care Services. Alongside this work, the team are responsible for supporting the 7 ICBs regarding transformation of the primary care services listed above. Key responsibilities of the role Provide administration and secretarial support and advice to the team to support a number of initiatives by: Management of a generic inbox responding to Community Pharmacy/Optometry contractor queries as required Providing administrative support to the Community Pharmacy Assurance Framework annual process Providing administrative support to the management of Community Pharmacy core and supplementary hour changes Providing administrative support to the Community Pharmacy Temporary Suspension policy Supporting contractors with clinical waste queries Preparing agendas, taking minutes and distributing notes of meetings including typing up of group discussions and interviews as necessary Managing the electronic diary for agreed senior managers within the team, including arranging and changing appointments, prioritising these as appropriate. Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner. Organising and planning events as directed, providing all necessary supporting materials. Supporting teams in project management and participating in department events. Working with all team members in the collection of information for performance reporting on relevant team projects. Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously. Running and collating reports which may include reports to the Board and senior management as required. Developing and maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team Working together with other administrators across the Commissioning Hub to provide an effective network of communication including dealing with visitors to the base and being flexible to cover other administrators general duties as required. Providing guidance and advice on relevant policies and procedures. To carry out other appropriate delegated duties as required. Freedom to Act To use your own initiative and act independently regarding management of diaries, travel arrangements, and make appropriate decisions taking financial and logistical considerations into account To take forward specific project issues and actions. To assess and evaluate priorities to meet changes in demand To work unsupervised and without direction on occasion, whilst recognising the need to refer to others for support/guidance when required Working Conditions/ Effort Extensive VDU use Will have periods of intense concentration, particularly when transcribing minutes. Must be able to manage frequent interruptions. Occasionally required to have difficult conversations with peers in external organisations Person Specification Experience Essential Proven experience of working within administration Proven experience of working in a busy office/administration environment Experience of: Organising meetings and taking comprehensive accurate minutes Setting up and maintaining effective administrative office Systems, both electronic and paper based Drafting agendas and outlining meeting papers House-styling and formatting documents Undertaking project management assistance, e.g. co- ordinating and collecting information Communicating and liaising with all levels of staff and with external stakeholders Clear communicator with excellent writing, data entry and presentation skills: Capable of constructing and delivering clear information/ instructions to staff and service users Knowledge and Skills Essential Competent user of MS Office packages, specifically Word, Excel, PowerPoint and Outlook Ability to apply good problem solving skills, e.g. in complex diary scheduling or working across organisations to gather data Ability to respond to sudden unexpected demands and to adapt quickly to changing priorities Ability to be proactive and plan ahead, to allow for fluctuations in demand Knowledge of NHS issues Qualifications Essential NVQ Level 3 in a relevant subject, or equivalent level of qualification or significant equivalent previous proven experience 5 GCSE Grade 3 or equivalent including English and Maths Demonstrable evidence of continuing professional development Personal Statement / Motivation for Applying Essential Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying. Person Specification Experience Essential Proven experience of working within administration Proven experience of working in a busy office/administration environment Experience of: Organising meetings and taking comprehensive accurate minutes Setting up and maintaining effective administrative office Systems, both electronic and paper based Drafting agendas and outlining meeting papers House-styling and formatting documents Undertaking project management assistance, e.g. co- ordinating and collecting information Communicating and liaising with all levels of staff and with external stakeholders Clear communicator with excellent writing, data entry and presentation skills: Capable of constructing and delivering clear information/ instructions to staff and service users Knowledge and Skills Essential Competent user of MS Office packages, specifically Word, Excel, PowerPoint and Outlook Ability to apply good problem solving skills, e.g. in complex diary scheduling or working across organisations to gather data Ability to respond to sudden unexpected demands and to adapt quickly to changing priorities Ability to be proactive and plan ahead, to allow for fluctuations in demand Knowledge of NHS issues Qualifications Essential NVQ Level 3 in a relevant subject, or equivalent level of qualification or significant equivalent previous proven experience 5 GCSE Grade 3 or equivalent including English and Maths Demonstrable evidence of continuing professional development Personal Statement / Motivation for Applying Essential Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying. Employer details Employer name NHS Somerset Integrated Care Board Address NHS Somerset ICB Wynford House, Lufton Way Yeovil Somerset BA22 8HR Employer's website "}