{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Flow Co-Ordinator with Central and North West London NHS Foundation Trust in London, England, United Kingdom\n\n Job Overview The post holder will play a prominent role across the Westminster and Kensington & Chelsea older adult acute mental health wards in ensuring efficient patient flow and prevent unnecessary delays in patient discharge pathways. This will be achieved through developing excellent relationships across the hospital acute wards, and working with patients, families and key stakeholders to ensure that transfer back to community life is seamless. The post holder will sit across three wards (Redwood, Kershaw and 3 Beatrice Place) and link with various system partners to achieve a safe and timely discharge. We work together to provide a nurturing environment where compassion, respect, trust, support and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community in the least restrictive setting. Main duties of the job To provide high quality discharge planning and co-ordination including administrative and practical support to Clinicians as required To work collaboratively to support identifying barriers and prioritisation of discharge activities (ward and community) to support positive patient outcomes. To ensure high quality communication occurs between the acute hospitals and key stakeholder (patients, their families, support services and community teams both statutory and voluntary). To lead proactively at the weekly bed management meeting and by contributing to weekly ward rounds, identifying and addressing the needs of patients and tracking patient flow to discharge. To act as a specialist resource to support multiborough sign posting activity prior to and on discharge. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. Working for our organisation To observe the provisions of and adhere to all Trust policies and procedures. To actively participate in the annual appraisal / performance review to identify personal development needs for staff. To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively. To maintain the confidentiality of information about service user staff and organisational business in accordance with the General Data Protection Regulation 2018 (GDPR) and Caldicott principles. Detailed Job Description And Main Responsibilities To provide high quality admission and discharge planning and co-ordination including administrative and practical support to clinicians as required. To support the ward to attain elements of NHS England’s inpatient standards for acute mental health care for adults and older adults, particularly relating to discharge, incorporating estimate date of discharge at admission, use of the discharge tool, and early supported discharges. To support with direct patient contact and community tasks when necessary to ensure that the home environment is ready on or prior to discharge. To work with the clinical team to review patients on admission and risk score complexities to discharge to ensure thorough discharge planning To act as the crucial communication link between the wards, CMHTs and social care in relation to patient discharges. To review and escalate complex cases where discharging barriers are identified and require additional senior support to enable smooth discharge To demonstrate the ability to work independently with supervision and seek appropriate support as necessary. To ensure that tasks/ actions from the Multidisciplinary meetings and board rounds are followed up and that by discharge all referral activity is captured within the Integrated Discharge Summary and in profession specific referral activity. To support discussion on concerns raised about discharge and monitor progress with safeguarding concerns to support timely discharge. To co-ordinate escalation of any barriers to patient flow. To support coordinate more complex discharge plans including complex meetings and facilitated discharge processes involving the Senior Leadership Team as necessary. Ensure compliance with Trust and divisional policies and procedures To consistently work to agreed CNWL, ICB and National Policies, Protocols and Procedures including those related to patient discharge (e.g. ensuring the principles of Discharge to Assess are embedded into practice). Person specification Education/ Qualifications Essential criteria Educated to diploma level or NVQ 3, City and Guilds certificate level in business Evidence formal further training or short courses related to mental health, older adults and dementia Desirable criteria Degree, NVQ level 5 or equivalent Knowledge and Skills Essential criteria Ability to deal with a range of issues independently and efficiently Knowledge of current National Policies and legislation relating to older adult mental health, acute mental health care, dementia and social care (i.e section 117 after care, the national inpatient standards, Mental Capacity Act, Mental Health Act) Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff Ability to work both autonomously and in a team Ability to deal with challenging situations and complex interpersonal dynamics Demonstrable experience of data collection, presentation, report writing and handling of data quality issues Ability to work with confidential data and information and deal with sensitive issues discreetly Possess a ‘can do’ attitude, with a"}