{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPractice Administrator with St James’s Practice in Beckenham, Kent, UK\n\n Main duties are: To lead in the management of QoF tasks Sending recall letters/SMS Creating TQuests for blood tests when required Schedule and manage patient recalls for long-term condition reviews. Coding Clinical and administrative coding from docman workflow tasks and emis tasks Registrations Inputting new patient registration and inputting information from new patient health questionnaire Send notification letter to health visitors of new patient registrations under the age of 5 Send HIV blood test invite to new adult registrations Send task to notify allocated GP of new patient registration Send new baby welcome letter/SMS Send urgent medical records request to PCSE when needed Send out-of-area letters to patients who have moved outside the practice catchment area. Download Temporary Registrations (GMS3 Forms) from PCSE Process change of address requests making sure all patients telephone numbers are also up to date Process change of name requests making sure that Lloyd George files are updated Workflow Management Add/edit workflow manager configuration as and when needed GP2GP electronic transfer file incoming electronic records and deal with rejections Deal with registration amendments and rejections (if any) from PCSE Document management - task 111 reports to GPs and code/file notifications of vaccinations Match/Assign unmatched lab reports to named GPs Code and file inbound smear results Covid-19 results file negative results and assign positive results to named GPs File and archive inbound bowel cancer screening results Action Emis tasks from clinicians and admin colleagues eMails Practice emails sort through - workflow clinical letters and action administrative e-mails eConsult emails book clinical e consults to GPs and action admin e consults Docman emails regularly check for any documents in the exception inbox and update password when required Other Admin Tasks Patient Access/Proxy Access create new online users and deal with all patient access queries NHS App help patients (if possible) with their queries Friends and Family Tests collate patient responses GP Patient List monthly patient/GP ratio monitoring and reporting GP re-allocation when required Practice letter templates keep updated Send urgent e-mails and/or referrals outside of secretaries hours Flu Programme assist PM to run the yearly flu recalls and out of hours clinics; update flu protocol Deal with admin letters/telephone queries from patients Ad hoc requests from doctors/practice management Chaperone when required System Administrator Emis organization configuration manage users when required Manage smartcards unlock smartcards when required AccuRx - add/approve new Accurx users Surgery Connect (Telephone System) administrator - add new users to Surgery Connect, edit x-flow when needed Docman - creating new users, creating task templates and unlocking accounts Website updates I T troubleshooting Action or liaise with IT support team for PCs, emis, docman, surgery connect, accurx Ordering Supplies PPE ordering supplies from the PPE portal making sure we have stocks at all times Order stationery ensuring stationeries, IT consumables and office supplies are in stock at all times Order recycling boxes for printer toners/cartridges and arrange collection. Annual Leave/Sickness Cover when required . Any other duties that may be related to this role and delegated by the Partners and the management. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to the practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/ patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role. Undertaking periodic infection control training (minimum annually) Reporting potential risks identified. Equality and Diversity The post holder will support equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights. Personal/ professional Development The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review. including taking responsibility for maintaining record of own personal and/or professional development Taking responsibility for own development , learning and performance and demonstrating skills and activities to others who are undertaking similar work Mandatory training must be completed when due and certificates produced for HR file. Quality The post holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution of the implementation of services The post holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate Person Specification Experience Essential Excellent organisational and time management skills Strong communication skills, both written and verbal. Proficiency in typing and familiarity with medical terminology. Ability to work independently and as part of a team. Proficiency in using computer systems and software. Desirable Experience in a healthcare setting and or administrator/ medical secretary work. St James' Practice Partners are looking for an organised, hardworking, IT literate and enthusiastic GP Administrator to join our Practice team. Experience of admin duties in a GP Practice is preferable, but training will be given. Experience with Emis Web is also desirable and essential. This role would suit someone with experience of general practice who is looking for a new challenge as a part time Administrator. There is also an opportunity to combine this role with Medical secretarial duties for those looking to extend their working hours to 30hrs. This should be made clear in your application form or CV This role is available from 30th of June but an early induction can be arranged with the right and experienced candidate. To provide the practice team with administrative support with particular emphasis on I.T and QOF. Information Technology: Read Code discharge summaries Read Code new diagnosis from clinic letters Provide support and cover in all the following areas: Re-calls for disease register Process path results Change printer cartridges Rectify faults/basic troubleshooting/re-boot system etc Support in updating the system with new technologies and training. Liaise with the named I.T GP, Bromley and EMIS if required. Provide support and cover in all the following areas: Update codes/templates Monitor disease register templates Diabetic retinopathy monitoring Disease register maintenance Exception reporting Population Manager figures checking weekly Audits and quarterly reports for the GPs To liaise with the named QOF GP and the Practice manager Liaise with the Practice Manager Give support to other administrative staff within the practice and be prepared to assist with deadlines. Uphold the practice No Smoking policy Observe the practice policy with regard to patient confidentiality and Data Protection Attend meetings and statutory training and other trainings as required All other duties as requested by the partners and the manager which are deemed appropriate to the position. Admin Tasks relating to: QoF Recalls and coding Registrations and Workflow Management Practice eMails System Administration, IT troubleshooting and ordering supplies "}