{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministration Team Leader with Cardiff and Vale University Health Board in Cardiff, Wales, United Kingdom\n\n The Children, Young People and Family Health Services Directorate, has an exciting opportunity for a motivated and enthusiastic individual to join us as Administration Team Leader for our Complex Needs and Disability Care Group. The successful applicant should have a proactive and friendly attitude, be able to demonstrate substantial administrative / secretarial experience and meet the main duties of the role. It’s important that you are an excellent communicator with experience of working to tight and changing deadlines. You will be highly organised and efficient with excellent time and diary management skills, and have the ability to prioritise requests and to deal with conflicting demands. A high level of attention to detail supported by strong computer and typing skills is essential and proven skills and experience of providing secretarial support to multi-disciplinary teams including medics. As a key leadership role within the team, you will have experience of supervising / line managing staff and be able to demonstrate initiative in planning yours and others workloads to effectively support clinical services. This role will be an ideal opportunity to further develop those skills in a fast paced, multi-faceted environment. If you want to join us in delivering high quality services to children and young people, please submit your application. If you have applied within the last 6 months and were unsuccessful, unfortunately we are unable to consider your application. Provide a comprehensive secretarial service. To be responsible for the supervision, allocation and quality assurance of work of administrative support staff members on a day-to-day basis. The post holder will have overall oversight over waiting lists, ensuring that as far as possible patients are booked in for appointments within RTT targets. The post holder will collate performance information and escalate any capacity issues or exceptions. Communicate with a wide range of professional staff, patients, relatives/carers utilising tact and diplomacy both internal and external to the UHB. The post holder will be the point of contact for any escalation from more junior members of staff. To work autonomously to manage own workload, working to set priorities and reorganise work practices of administrative support staff to fulfil departmental requirements. Dealing with and resolving informal concerns by liaising with relevant parties within the directorate and the UHB. Working to find an appropriate solution to prevent any further escalation. Assist in the production of high-quality documentation, using Microsoft Word and clinical databases, including confidential letters, case conference reports, housing reports etc. Management of electronic patient records, clinic creation, appointment booking, timely outcoming of appointments, waiting list and caseload management. Oversight of data cleansing to ensure that accurate and up-to-date information is held. Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community. Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds. For further details / informal visits contact: Name: Lindsay Lowe Job title: Assistant Service Manager Email address: Lindsay.Lowe@wales.nhs.uk Telephone number: 02921 836789"}