Question here
Question ID Question GROUPINGSaving...
Please wait...
The preview image will be black while recording; please just continue to record your answer as normal.
jobsincare
Practice Interview
First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.
This question is optional. You can skip it
Saving... jbli2tOw Northern Care Alliance NHS Foundation Trust {"required":[],"optional":[{"id":"queVFFfX","grouping":"General Questions","question":"Can you tell us a bit about yourself and your background in complaints management or customer service?"},{"id":"queOCXtv","grouping":"General Questions","question":"What attracted you to this role within the Northern Care Alliance NHS Foundation Trust?"},{"id":"quevDpJj","grouping":"General Questions","question":"How do you align with our core values of care, appreciate, and inspire?"},{"id":"quegV9Ag","grouping":"Communication Skills","question":"This position requires excellent written and oral communication skills. Can you provide an example of a time when you effectively communicated a difficult message?"},{"id":"quekDpX7","grouping":"Communication Skills","question":"How would you approach writing a response to a formal complaint to ensure that it is clear, concise, and empathetic?"},{"id":"que5DGs3","grouping":"Complaint Handling","question":"Describe your experience with handling complaints. What steps do you typically take to investigate and resolve a complaint?"},{"id":"queiaksU","grouping":"Complaint Handling","question":"Can you walk us through a time when you managed a particularly challenging complaint? What was the outcome?"},{"id":"quelgucf","grouping":"Complaint Handling","question":"How do you ensure compliance with national and local procedures when dealing with complaints?"},{"id":"queoWEFp","grouping":"Organisation and Time Management","question":"The department is described as busy with ever-changing priorities. How do you manage your time and workload effectively in such an environment?"},{"id":"queBZ3oD","grouping":"Organisation and Time Management","question":"Can you give an example of a situation in which you had to juggle multiple complaints or tasks? How did you prioritise them?"},{"id":"queMWcjv","grouping":"Teamwork and Collaboration","question":"How do you ensure that you work effectively within a team, particularly when there are differing opinions on how to handle a complaint?"},{"id":"queRVd3s","grouping":"Teamwork and Collaboration","question":"Describe a time when you supported a colleague in their work. What was your approach and what was the outcome?"},{"id":"queLHjqw","grouping":"Initiative and Proactive Approach","question":"Can you share an instance where you identified an opportunity for service improvement within a complaints management context? What steps did you take to implement that change?"},{"id":"que9DvM9","grouping":"Initiative and Proactive Approach","question":"How do you keep yourself motivated and proactive when working under pressure or with difficult complaints?"},{"id":"queb66sG","grouping":"Training and Guidance","question":"Part of your role involves assisting in the delivery of training on the Complaints Policy and Procedure. What experience do you have in training or mentoring others?"},{"id":"que7PYWX","grouping":"Training and Guidance","question":"How would you approach the task of developing training materials for staff regarding complaints handling?"},{"id":"quergwzf","grouping":"Closing Questions","question":"What do you hope to achieve in your first six months in this role?"}]} ![]()
Cancel Interview
Practice Interview
Practice Interview
Complaints Officer • Bury
Northern Care Alliance NHS Foundation Trust
Thank you for your interest in the position of Complaints Officer
in Bury
with Northern Care Alliance NHS Foundation Trust.
Northern Care Alliance NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
We've
marked the ones that you've done with a check
You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a bit about yourself and your background in complaints management or customer service? Can you tell us a bit about yourself and your background in complaints management or customer service?
2. What attracted you to this role within the Northern Care Alliance NHS Foundation Trust? What attracted you to this role within the Northern Care Alliance NHS Foundation Trust?
3. How do you align with our core values of care, appreciate, and inspire? How do you align with our core values of care, appreciate, and inspire?
4. This position requires excellent written and oral communication skills. Can you provide an example of a time when you effectively communicated a difficult message? This position requires excellent written and oral communication skills. Can you provide an example of a time when you effectively communicated a difficult message?
5. How would you approach writing a response to a formal complaint to ensure that it is clear, concise, and empathetic? How would you approach writing a response to a formal complaint to ensure that it is clear, concise, and empathetic?
6. Describe your experience with handling complaints. What steps do you typically take to investigate and resolve a complaint? Describe your experience with handling complaints. What steps do you typically take to investigate and resolve a complaint?
7. Can you walk us through a time when you managed a particularly challenging complaint? What was the outcome? Can you walk us through a time when you managed a particularly challenging complaint? What was the outcome?
8. How do you ensure compliance with national and local procedures when dealing with complaints? How do you ensure compliance with national and local procedures when dealing with complaints?
9. The department is described as busy with ever-changing priorities. How do you manage your time and workload effectively in such an environment? The department is described as busy with ever-changing priorities. How do you manage your time and workload effectively in such an environment?
10. Can you give an example of a situation in which you had to juggle multiple complaints or tasks? How did you prioritise them? Can you give an example of a situation in which you had to juggle multiple complaints or tasks? How did you prioritise them?
11. How do you ensure that you work effectively within a team, particularly when there are differing opinions on how to handle a complaint? How do you ensure that you work effectively within a team, particularly when there are differing opinions on how to handle a complaint?
12. Describe a time when you supported a colleague in their work. What was your approach and what was the outcome? Describe a time when you supported a colleague in their work. What was your approach and what was the outcome?
13. Can you share an instance where you identified an opportunity for service improvement within a complaints management context? What steps did you take to implement that change? Can you share an instance where you identified an opportunity for service improvement within a complaints management context? What steps did you take to implement that change?
14. How do you keep yourself motivated and proactive when working under pressure or with difficult complaints? How do you keep yourself motivated and proactive when working under pressure or with difficult complaints?
15. Part of your role involves assisting in the delivery of training on the Complaints Policy and Procedure. What experience do you have in training or mentoring others? Part of your role involves assisting in the delivery of training on the Complaints Policy and Procedure. What experience do you have in training or mentoring others?
16. How would you approach the task of developing training materials for staff regarding complaints handling? How would you approach the task of developing training materials for staff regarding complaints handling?
17. What do you hope to achieve in your first six months in this role? What do you hope to achieve in your first six months in this role?
Saving...
{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nComplaints Officer with Northern Care Alliance NHS Foundation Trust in Bury, England, United Kingdom\n\n The PALS and Complaints Department at the Northern Care Alliance NHS Foundation Trust are looking for enthusiastic, committed people to join their team. You will be part of a team managing a caseload of formal complaints for Bury Care Organisation. You will need excellent communication (verbal and written), organisation and time management skills, alongside a proactive approach to develop and improve the service. The PALS and Complaints department provide a service across all 4 sites of NCA. The team is hardworking and the department is very busy with ever changing priorities. The department has a teamwork ethic, supporting each other to ensure the best service to our patients and their carers. You will work with colleagues in the management of formal complaints, ensuring compliance with national and local procedures and guidelines and will possess excellent written and oral communication skills and be able to work under pressure, managing own caseload with minimal supervision, using initiative and experience to respond to complaints in an effective, timely and professional manner. You will ensure all complaints are investigated and responded to in line within NHS and Trust Complaints Handling Policy and Key Performance Indicators and provide guidance and assist in the delivery of training to Trust staff on the Complaints Policy and Procedure. The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance. For further details / informal visits contact: Name: Sonia Chouhan Job title: PALS and Complaints Manager, Bury and Rochdale Email address: sonia.chouhan@nca.nhs.uk Telephone number: 07811 026 854 Email contact preferable"}