Interview for General Manager – Emergency Department - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

General Manager – Emergency Department • London
University College London Hospitals NHS Foundation Trust

Thank you for your interest in the position of General Manager – Emergency Department in London with University College London Hospitals NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you provide an example of how you have successfully managed operational performance targets in a previous role, particularly in a high-pressure environment like an emergency department? Can you provide an example of how you have successfully managed operational performance targets in a previous role, particularly in a high-pressure environment like an emergency department?

2. How do you approach workforce management in busy departments? Can you describe a time when you had to effectively allocate resources under pressure? How do you approach workforce management in busy departments? Can you describe a time when you had to effectively allocate resources under pressure?

3. What strategies do you believe are essential for achieving continuous improvement in an emergency department setting? What strategies do you believe are essential for achieving continuous improvement in an emergency department setting?

4. How do you ensure that financial management and budgeting processes align with operational goals? How do you ensure that financial management and budgeting processes align with operational goals?

5. Describe your approach to managing and analysing data to improve service delivery. Can you give a specific example of when data informed your decision-making? Describe your approach to managing and analysing data to improve service delivery. Can you give a specific example of when data informed your decision-making?

6. What is your leadership style, and how do you motivate a multidisciplinary team in a fast-paced environment? What is your leadership style, and how do you motivate a multidisciplinary team in a fast-paced environment?

7. Can you share an experience where you had to influence stakeholders to achieve a common goal, particularly in a healthcare context? Can you share an experience where you had to influence stakeholders to achieve a common goal, particularly in a healthcare context?

8. How do you handle conflicts within your team or with other departments, especially when there are differing priorities? How do you handle conflicts within your team or with other departments, especially when there are differing priorities?

9. Emergency departments often face unpredictable challenges. Can you describe a particularly challenging situation you encountered and how you resolved it? Emergency departments often face unpredictable challenges. Can you describe a particularly challenging situation you encountered and how you resolved it?

10. How do you prioritise your tasks when managing multiple initiatives or crises simultaneously? How do you prioritise your tasks when managing multiple initiatives or crises simultaneously?

11. What processes do you have in place for identifying and responding to service failures or patient safety incidents? What processes do you have in place for identifying and responding to service failures or patient safety incidents?

12. How do you ensure effective communication within your team and across different departments? Could you provide an example of a successful communication strategy you implemented? How do you ensure effective communication within your team and across different departments? Could you provide an example of a successful communication strategy you implemented?

13. UCLH values sustainability and seeks to achieve carbon net zero. How do you see this commitment influencing your role as a General Manager in the Emergency Department? UCLH values sustainability and seeks to achieve carbon net zero. How do you see this commitment influencing your role as a General Manager in the Emergency Department?

14. Can you discuss how your personal values align with the ethos of UCLH, especially in providing high-quality patient care and education? Can you discuss how your personal values align with the ethos of UCLH, especially in providing high-quality patient care and education?

15. Where do you see the most significant opportunities for improvement in emergency departments in the NHS, and how would you address them in your role? Where do you see the most significant opportunities for improvement in emergency departments in the NHS, and how would you address them in your role?

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1. Can you provide an example of how you have successfully managed operational performance targets in a previous role, particularly in a high-pressure environment like an emergency department?

que32bCL Operational Management & Performance

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Interview Summary
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Role: General Manager – Emergency Department in London

Interviewed on Wednesday 23 April 2025 at 07:19.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nGeneral Manager – Emergency Department with University College London Hospitals NHS Foundation Trust in London, England, United Kingdom\n\nWe are looking for a dynamic and motivated General Manager to join the Emergency Department at UCLH. The post holder will be predominantly responsible for the smooth delivery of operational and performance targets within the Emergency Department as well as the continuous improvement within the Department. The successful candidate will have strong operational management experience and will be expected to learn and develop within the role as well as provide operational leadership for the Emergency Services Department. The post holder will be responsible for the day to day running of the service, effective management of budgets, workforce, performance and service improvements. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425 Candidates should have experience of working closely with multidisciplinary teams, leading service developments, data management and staff management. We are looking for a leader who can demonstrate effective communication skills, team working, excellent problem-solving abilities and strong values based in line with the UCLH Trust values. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across 8 sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For further details / informal visits contact: Name: Giulia Impelluso Job title: DDM Email address: giulia.impelluso@nhs.net"}