{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSupervisor - Outpatients (XN03) with Leeds Teaching Hospitals NHS Trust in Leeds, England, United Kingdom\n\n Job Summary Expected Shortlisting Date 21/04/2025 Planned Interview Date 24/04/2025 We have an exciting opportunity within the Leeds Chest Clinic for positive and enthusiastic people to join our existing Outpatient Administration team based at the Leeds Chest Clinic. You will be joining a friendly, supportive team of administration staff, secretaries, doctors and nurses. We are looking for friendly, flexible, and self-motivated individuals who are able to work in a fast paced environment. It would be an advantage if candidates possess supervisory skills, excellent communication and administrative skills and be able to work as part of a team, as well as being able to use their own initiative and work to deadlines. The post holders will be required to manage/supervise other members of the administrative team along with their training/development and informal attendance management. It is essential that the post holder has previous experience dealing with members of the public in a working environment and preferably within a healthcare setting. Experience of working in a patient administration area and PAS (Patient Administration System) would be an advantage. A full programme of training and induction will be given along with the opportunities for professional development in a supportive environment. Please contact Joanne Carter Patient Services Co-Ordinator on 0113 2066013. Main duties of the job To supervise, train and develop administration staff within the Centre. Ensure booking of patients is administered effectively and to the benefit of the patients. Ensure that all new patents are booked within Trust target times. Undertake the process of Validation and monitoring of waiting times. Day to day management of administration staff including monitoring attendance. Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls. Preparation of documentation to support delivery of outpatient clinics. Obtain necessary information for patients attending clinics as required. Provide cover and reception clinics as allocated in a friendly and efficient manner Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way. Action post and general correspondence on a daily basis. Ensure departmental stationary stock levels About Us Come and join our team in Leeds and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north. At Cardio-Respiratory CSU, We Aim To Be a Fair And Supportive CSU With Positive, Caring Teams Who Are Champions Of The Leeds Way Values. Our Values Are Part Of What Make Us Different From Other Trusts, So We See This As a Strength, As Well As a Responsibility. They Have Been Developed By Our Staff And Set Out What They See As Important To How We Work. Our Five Values Are Patient-centred Collaborative Fair Accountable Empowered Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 01 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year Contract Permanent Working pattern Full-time Reference number C9298-CRS-263 Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job Description Job responsibilities Principal Duties & Areas of Responsibility Staff Supervision Coordinate the day to day activities of a team of clerical officers. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role. To be actively involved in the recruitment process. Continually review staffing levels and ensure there is adequate cover for staff during periods of absence or flexible working practices in order to maintain a quality service. Train and supervise members of staff in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals. Contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development. Service Management Be responsible for the implementation of Trust procedures and protocols within the department. Ensure the appointment pathways are managed in accordance with Trust and Patient Access Policies and within specialty guidelines. Ensure that information on the Trust Patient Administration System is recorded in an accurate and timely manner. Ensure investigation results receive medical acknowledgement in a timely manner. To be receptive to and assist in, the development and introduction of new ways of working. Ensure that joint working and close cooperation is developed with other departments and agencies. Undertake monitoring of performance to ensure high quality service delivery. Respond effectively to telephone communications in a polite and helpful manner, observing the need for discretion and courtesy. Take responsibility for returning any follow-up calls as necessary. Support the induction process for all new clerical officers and work with the Outpatien"}