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Practice Interview
Practice Interview
Patient Pathway Co-ordinator NHS Children & Young People's Gender Serv • London
Great Ormond Street Hospital for Children NHS Foundation Trust
Thank you for your interest in the position of Patient Pathway Co-ordinator NHS Children & Young People's Gender Serv
in London
with Great Ormond Street Hospital for Children NHS Foundation Trust.
Great Ormond Street Hospital for Children NHS Foundation Trust
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We record your answers one at a time. The whole thing should take you less than five minutes.
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1. Can you tell us about your previous experience working within a multidisciplinary team in a healthcare or social care environment? How did you contribute to the team's objectives? Can you tell us about your previous experience working within a multidisciplinary team in a healthcare or social care environment? How did you contribute to the team's objectives?
2. What do you feel are the key challenges faced by young people in the healthcare system, particularly in the context of gender services? What do you feel are the key challenges faced by young people in the healthcare system, particularly in the context of gender services?
3. Describe a situation where you had to manage multiple appointments or schedules simultaneously. How did you ensure that everything ran smoothly? Describe a situation where you had to manage multiple appointments or schedules simultaneously. How did you ensure that everything ran smoothly?
4. How do you approach problem-solving when faced with an unexpected issue in a patient’s care pathway? Could you provide an example? How do you approach problem-solving when faced with an unexpected issue in a patient’s care pathway? Could you provide an example?
5. Effective communication is vital in this role. Can you provide an example of how you have communicated sensitive information to a patient or their family? Effective communication is vital in this role. Can you provide an example of how you have communicated sensitive information to a patient or their family?
6. What strategies do you use to build trust and rapport with young people and their families? What strategies do you use to build trust and rapport with young people and their families?
7. Can you discuss a time when you had to advocate for a patient's needs? What steps did you take to ensure their voice was heard? Can you discuss a time when you had to advocate for a patient's needs? What steps did you take to ensure their voice was heard?
8. How would you define inclusivity within the context of healthcare services for young people? What practices do you believe are important in promoting an inclusive environment? How would you define inclusivity within the context of healthcare services for young people? What practices do you believe are important in promoting an inclusive environment?
9. What do you understand about the patient pathway in gender services for children and young people? Why do you think it is essential to manage this pathway effectively? What do you understand about the patient pathway in gender services for children and young people? Why do you think it is essential to manage this pathway effectively?
10. How would you ensure that patients receive timely access to the appropriate services throughout their journey? How would you ensure that patients receive timely access to the appropriate services throughout their journey?
11. What administrative tools or software are you familiar with that could assist in managing patient information and appointments effectively? What administrative tools or software are you familiar with that could assist in managing patient information and appointments effectively?
12. Can you give an example of how you have streamlined an administrative process in your previous roles? What was the impact of this change? Can you give an example of how you have streamlined an administrative process in your previous roles? What was the impact of this change?
13. This role may involve working in a high-pressure environment. Can you share an experience where you had to adapt quickly to a change or unforeseen circumstance? This role may involve working in a high-pressure environment. Can you share an experience where you had to adapt quickly to a change or unforeseen circumstance?
14. How do you manage stress and ensure that you remain effective while under pressure? How do you manage stress and ensure that you remain effective while under pressure?
15. What steps do you take to remain informed about best practices in patient care and administrative management? What steps do you take to remain informed about best practices in patient care and administrative management?
16. Can you discuss a time when you received constructive feedback? How did you implement it moving forward? Can you discuss a time when you received constructive feedback? How did you implement it moving forward?
17. What attracts you to the role of Patient Pathway Co-ordinator within the NHS Children & Young People’s Gender Service? What attracts you to the role of Patient Pathway Co-ordinator within the NHS Children & Young People’s Gender Service?
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Role: Patient Pathway Co-ordinator NHS Children & Young People's Gender Serv in London
Interviewed on Tuesday 22 April 2025
at 19:46.
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Pathway Co-ordinator NHS Children & Young People's Gender Serv with Great Ormond Street Hospital for Children NHS Foundation Trust in London, England, United Kingdom\n\nWe are seeking skilled and compassionate individuals to join the NHS Children and Young People’s Gender Service (London) in the role of Patient Pathway Co-ordinator. The Patient Pathway Co-ordinator will be responsible for ensuring the efficient management of patient journeys through the service, from initial referral to the conclusion of treatment. The role involves working closely with clinical teams, families, and young people, ensuring that administrative processes are streamlined and that patients receive timely access to the appropriate services. This role is critical in ensuring the service runs smoothly, providing administrative support, tracking progress, and managing appointments. The successful candidate will be someone with experience working within a multidisciplinary team in a healthcare or social care environment, with a passion for supporting young people. A commitment to working in an inclusive and empathetic manner is essential. You should have excellent communication skills, a proactive approach to problem-solving, and the ability to work efficiently in a high-pressure environment. Candidates must have a good general level of education, with English and Maths to GCSE standard or equivalent. This is a full-time position, 37.5 hours per week, Monday to Friday. Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received. We encourage interested candidates to apply as soon as possible The Children and Young People’s Gender Service is delivered by a comprehensive, multidisciplinary team, including paediatricians, mental health practitioners, youth workers, nurses, speech and language therapists, and occupational therapists. The service provides an in-depth assessment of each child or young person’s needs, culminating in a personalized care plan developed collaboratively with them and, when appropriate, their families or supporters. A range of care interventions is offered to address mental, physical, emotional, psychological, and social needs. The post holder will play a key role in actively managing the administrative processes within the patient care pathway. They will identify and progress the next steps in line with clinical needs, ensuring a smooth and efficient journey for patients. This includes developing an understanding of the pathway milestones and providing comprehensive administrative support to the multidisciplinary team in their care of children and young people. Following the recommendations of the Cass Review, NHS England has developed a new clinical model for gender identity services for children and young people, emphasising regional delivery through multidisciplinary care centres. The London regional centre, based in London, is delivered by a partnership of Evelina London Children’s Hospital (part of Guy’s and St Thomas’ NHS Foundation Trust), Great Ormond Street Hospital, and the South London and Maudsley NHS Foundation Trust. The North West regional centre, based in Manchester and Liverpool, is delivered by a partnership of Alder Hey Children’s NHS Foundation Trust and the Royal Manchester Children’s Hospital (part of Manchester University NHS Foundation Trust). As of 2024, the South West regional centre, based at University Hospital Bristol and Weston NHS Foundation Trust, also went live, further strengthening the national network of hubs. These centres work together to provide high-quality, timely care to young people across the UK, including addressing the national waiting list. Additional centres are expected to launch in the future as the service continues to evolve and expand its reach. We are committed to fostering an environment that values diversity, promotes equality of opportunity, and ensures all staff and families feel respected and supported. For further details / informal visits contact: Name: Gender Development Services Job title: Main Contact Email address: gsrecruitment@gosh.nhs.uk"}