{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTherapy Appointments Officer with Frimley Health NHS Foundation Trust in Slough, England, United Kingdom\n\n Job Overview We are excited to offer an opportunity to join our supportive and dynamic Therapy Appointments Booking team at Wexham Park Hospital, providing a vital service managing referrals and bookings for Therapy outpatients. Main duties of the job To provide a service for the booking patient Therapy appointments. You will be mainly based at Wexham Park Hospital in the General Therapy and Hand Therapy Receptions. To be responsible for managing clinicians’ diary templates To make sure that all new patients are registered To update patient information on systems, as and when required to ensure timely accurate data. To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics. To provide administrative support to any of the therapy outpatients services such as Physio, OT, Hand, Speech and Language and Podiatry. To provide administrative support to the Therapy outpatients service. To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department. To liaise with other departments to ensure seamless patient care. To maintain an exemplary standard of customer care and patient confidentiality. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person specification Qualifications Essential criteria NVQ Level 3 English / Maths or equivalent Basic IT Knowledge Desirable criteria Knowledge of EPIC Competencies Essential criteria Good organisational Skills Attention to detail Administrative skills Desirable criteria Process knowledge of NHS bookings Experience Essential criteria Communication abilities Listening skills Desirable criteria Working in a Team Previous contact in a working environment with the general public Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment . Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future . Apply online now"}