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Practice Interview
First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.
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Practice Interview
Practice Interview
Admin Assistant -- Patient Coordination Centre • Glasgow
NHS Scotland
Thank you for your interest in the position of Admin Assistant -- Patient Coordination Centre
in Glasgow
with NHS Scotland.
NHS Scotland
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
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You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a little about your background and what motivated you to apply for this role within NHS Scotland? Can you tell us a little about your background and what motivated you to apply for this role within NHS Scotland?
2. What do you know about NHS Golden Jubilee and its mission? What do you know about NHS Golden Jubilee and its mission?
3. Could you describe your previous experience in a healthcare environment and how it has prepared you for this role? Could you describe your previous experience in a healthcare environment and how it has prepared you for this role?
4. Have you ever worked with patient referrals or scheduling in a healthcare setting? If so, can you provide specific examples of your responsibilities? Have you ever worked with patient referrals or scheduling in a healthcare setting? If so, can you provide specific examples of your responsibilities?
5. What do you understand by Treatment Time Guarantee guidelines, and why are they important in a healthcare setting? What do you understand by Treatment Time Guarantee guidelines, and why are they important in a healthcare setting?
6. Can you explain how you stay informed about changes in healthcare policies that might affect patient coordination? Can you explain how you stay informed about changes in healthcare policies that might affect patient coordination?
7. Communication is vital in this role. Can you provide an example of a time when you had to communicate complex information clearly to a patient or a colleague? Communication is vital in this role. Can you provide an example of a time when you had to communicate complex information clearly to a patient or a colleague?
8. How do you approach handling difficult conversations with patients or their families? How do you approach handling difficult conversations with patients or their families?
9. This position requires managing multiple tasks and priorities. Can you describe a situation where you had to juggle several responsibilities at once? How did you ensure all tasks were completed effectively? This position requires managing multiple tasks and priorities. Can you describe a situation where you had to juggle several responsibilities at once? How did you ensure all tasks were completed effectively?
10. What methods or tools do you use to stay organised and keep track of appointments and patient information? What methods or tools do you use to stay organised and keep track of appointments and patient information?
11. Working as part of a team is crucial. Can you share an experience where you collaborated with colleagues to improve patient care or administrative processes? Working as part of a team is crucial. Can you share an experience where you collaborated with colleagues to improve patient care or administrative processes?
12. This role requires flexibility in working patterns across a 7-day service. How do you feel about working varying shifts, and how do you ensure work-life balance? This role requires flexibility in working patterns across a 7-day service. How do you feel about working varying shifts, and how do you ensure work-life balance?
13. How do you think diversity and inclusion contribute to the effectiveness of a healthcare team? How do you think diversity and inclusion contribute to the effectiveness of a healthcare team?
14. Can you provide an example of how you've contributed to creating an inclusive environment at a previous workplace? Can you provide an example of how you've contributed to creating an inclusive environment at a previous workplace?
15. What systems or software have you used in previous roles for scheduling or patient management, and how comfortable are you with learning new technologies? What systems or software have you used in previous roles for scheduling or patient management, and how comfortable are you with learning new technologies?
16. What do you perceive as the biggest challenge in patient coordination, and how would you address it? What do you perceive as the biggest challenge in patient coordination, and how would you address it?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdmin Assistant – Patient Coordination Centre with NHS Scotland in Glasgow, Scotland, United Kingdom\n\nWe are looking for a Patient Co-ordination Centre Co-ordinator to join the existing team. In this role you will co-ordinate all administrative activities relating to patient referrals from NHS Boards, Independent Sector sites and Elective Centres across Scotland, including scheduling all patient hospital appointments and admissions. You will also co-ordinate all patient pre-operative assessment clinics, ward admissions, theatre procedures and diagnostic/interventional cardiology procedures. Extensive previous experience in a health care environment and understanding of Treatment Time Guarantee guidelines is essential for this post as are excellent communication, customer care and organisational skills. This service supports 7 day working, therefore your working pattern will be 5 days over 7. NHS Golden Jubilee is open to considering flexible working options for this role. This vacancy may close early if a high volume of applications is received so please apply early to avoid disappointment. As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information. NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. Details on how to contact the Recruitment Service can be found within the Job Pack."}