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Saving... jbliZAYX Guy's and St Thomas' NHS Foundation Trust {"required":[],"optional":[{"id":"que2zJcq","grouping":"General Questions","question":"Can you tell us a bit about yourself and your background relevant to this position?"},{"id":"que3oQ2i","grouping":"General Questions","question":"What motivated you to apply for the Patient Pathway Coordinator role at the Royal Brompton Hospital?"},{"id":"quegIVZT","grouping":"Interpersonal Skills and Teamwork","question":"Describe a situation where you had to communicate complex information to a patient or a team member. How did you ensure they understood?"},{"id":"queLONtK","grouping":"Interpersonal Skills and Teamwork","question":"How do you approach building relationships with multidisciplinary staff and external stakeholders?"},{"id":"que8QN5p","grouping":"Handling Confidential Information","question":"This role involves working with sensitive patient data. Can you provide an example of how you have handled confidential information in the past?"},{"id":"queGZe8T","grouping":"Handling Confidential Information","question":"What steps do you take to ensure compliance with data protection policies and procedures?"},{"id":"queCwi6g","grouping":"IT Skills","question":"Which specific Microsoft Office applications are you most comfortable using, and how have you used them in previous roles?"},{"id":"quewICop","grouping":"IT Skills","question":"Have you had experience with any healthcare databases, such as Epic? If so, can you describe your experience?"},{"id":"que7W5Uj","grouping":"Problem-Solving and Prioritisation","question":"Describe a time when you faced a challenging situation in a customer care environment. How did you resolve it, and what did you learn from the experience?"},{"id":"queZZn0r","grouping":"Problem-Solving and Prioritisation","question":"How do you prioritise your workload when faced with tight deadlines and multiple tasks?"},{"id":"queCSlR1","grouping":"Understanding of Healthcare Processes","question":"What is your understanding of validation and RTT pathways? How have you applied this knowledge in your previous roles?"},{"id":"quejuXgC","grouping":"Understanding of Healthcare Processes","question":"Can you explain the importance of a patient-centred approach in healthcare administration?"},{"id":"queAnVB9","grouping":"Experience and Qualifications","question":"Can you discuss your previous administrative experience, particularly within a healthcare setting? What specific responsibilities did you have?"},{"id":"queWLLo6","grouping":"Experience and Qualifications","question":"Have you had any training or qualifications related to customer service? How have they influenced your work ethic and approach to patient care?"},{"id":"quehSwPa","grouping":"Understanding of the Role","question":"What do you believe are the key qualities and skills necessary for a successful Patient Pathway Coordinator?"},{"id":"que4i7Ef","grouping":"Understanding of the Role","question":"How do you see your role contributing to the overall mission of creating a centre of excellence in heart and lung disease treatment?"},{"id":"queHnNfG","grouping":"Situational Questions","question":"If you received feedback that a patient had a negative experience regarding their appointment coordination, how would you approach resolving that issue?"},{"id":"queAuDtD","grouping":"Situational Questions","question":"Describe how you would handle a situation where a patient or family member is upset or frustrated about a delay in their care."},{"id":"queQTY7D","grouping":"Closing Questions","question":"What do you hope to achieve in your first few months in this role if offered the position?"}]} ![]()
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Practice Interview
Practice Interview
Patient Pathway Coordinator - Royal Brompton Hospital • London
Guy's and St Thomas' NHS Foundation Trust
Thank you for your interest in the position of Patient Pathway Coordinator - Royal Brompton Hospital
in London
with Guy's and St Thomas' NHS Foundation Trust.
Guy's and St Thomas' NHS Foundation Trust
This is a video practice interview and we use your
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We record your answers one at a time. The whole thing should take you less than five minutes.
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1. Can you tell us a bit about yourself and your background relevant to this position? Can you tell us a bit about yourself and your background relevant to this position?
2. What motivated you to apply for the Patient Pathway Coordinator role at the Royal Brompton Hospital? What motivated you to apply for the Patient Pathway Coordinator role at the Royal Brompton Hospital?
3. Describe a situation where you had to communicate complex information to a patient or a team member. How did you ensure they understood? Describe a situation where you had to communicate complex information to a patient or a team member. How did you ensure they understood?
4. How do you approach building relationships with multidisciplinary staff and external stakeholders? How do you approach building relationships with multidisciplinary staff and external stakeholders?
5. This role involves working with sensitive patient data. Can you provide an example of how you have handled confidential information in the past? This role involves working with sensitive patient data. Can you provide an example of how you have handled confidential information in the past?
6. What steps do you take to ensure compliance with data protection policies and procedures? What steps do you take to ensure compliance with data protection policies and procedures?
7. Which specific Microsoft Office applications are you most comfortable using, and how have you used them in previous roles? Which specific Microsoft Office applications are you most comfortable using, and how have you used them in previous roles?
8. Have you had experience with any healthcare databases, such as Epic? If so, can you describe your experience? Have you had experience with any healthcare databases, such as Epic? If so, can you describe your experience?
9. Describe a time when you faced a challenging situation in a customer care environment. How did you resolve it, and what did you learn from the experience? Describe a time when you faced a challenging situation in a customer care environment. How did you resolve it, and what did you learn from the experience?
10. How do you prioritise your workload when faced with tight deadlines and multiple tasks? How do you prioritise your workload when faced with tight deadlines and multiple tasks?
11. What is your understanding of validation and RTT pathways? How have you applied this knowledge in your previous roles? What is your understanding of validation and RTT pathways? How have you applied this knowledge in your previous roles?
12. Can you explain the importance of a patient-centred approach in healthcare administration? Can you explain the importance of a patient-centred approach in healthcare administration?
13. Can you discuss your previous administrative experience, particularly within a healthcare setting? What specific responsibilities did you have? Can you discuss your previous administrative experience, particularly within a healthcare setting? What specific responsibilities did you have?
14. Have you had any training or qualifications related to customer service? How have they influenced your work ethic and approach to patient care? Have you had any training or qualifications related to customer service? How have they influenced your work ethic and approach to patient care?
15. What do you believe are the key qualities and skills necessary for a successful Patient Pathway Coordinator? What do you believe are the key qualities and skills necessary for a successful Patient Pathway Coordinator?
16. How do you see your role contributing to the overall mission of creating a centre of excellence in heart and lung disease treatment? How do you see your role contributing to the overall mission of creating a centre of excellence in heart and lung disease treatment?
17. If you received feedback that a patient had a negative experience regarding their appointment coordination, how would you approach resolving that issue? If you received feedback that a patient had a negative experience regarding their appointment coordination, how would you approach resolving that issue?
18. Describe how you would handle a situation where a patient or family member is upset or frustrated about a delay in their care. Describe how you would handle a situation where a patient or family member is upset or frustrated about a delay in their care.
19. What do you hope to achieve in your first few months in this role if offered the position? What do you hope to achieve in your first few months in this role if offered the position?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Pathway Coordinator - Royal Brompton Hospital with Guy's and St Thomas' NHS Foundation Trust in London, England, United Kingdom\n\n Job Summary On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy's and St Thomas' NHS Foundation Trust - a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, which will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us - so come and help to change the shape of healthcare for our heart and lung patients world-wide. This role is suitable for candidates who are looking to work in a fast-paced environment focusing on outpatient pathways. This will include day to day running database for appointments to prevent loss to follow up, communicating information to patients regarding appointments and tests. Being able to gather and disseminate information, accurately, efficiently, effectively and communicating with the team. Main duties of the job Skills Essential criteria Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff Ability to work with confidential data and information and deal with sensitive issues discreetly Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel Ability to deal with difficult service users and challenging situations Desirable criteria Knowledge of medical terminology Understanding of peer review process and governance processes Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent Desirable criteria Customer services qualification/training Experience Essential criteria Experience and understanding of validation and RTT pathways Proven administrative experience Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment Desirable criteria Experience of an administrative role within the NHS Experience in previous admissions role Experience using Epic About Us Our centre is a world leader in the diagnosis, management, and treatment of lung disease. We treat patients from across the UK and abroad for the full range of respiratory disorders and have one of the world's largest lung disease patient populations. Services offered include:ILD Sleep & Ventilation Sleep Outreach Asthma & Allergy Cystic FibrosisHost Defense Cancer Services COPD Date posted 22 October 2024 Pay scheme Agenda for change Band Band 4 Salary £31,944 to £34,937 a year per annum inc. HCAS Contract Permanent Working pattern Full-time Reference number 196-A&C526 Job locations Royal Brompton Hospital Sydney Street London SW3 6NP Job Description Job responsibilities Primary ciliary dyskinesia (PCD) care is provided by a highly specialist management centre commissioned by NHS England. It is a genetic disease where the cilia do not function properly preventing the clearance of mucus from the lungs, paranasal spaces and ears. Recurring respiratory infections can lead to irreversible scarring and obstruction in the airways. The newly formed PCD team require administrative support for all aspects of their work from direct clinical care to audit and QI. The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment. The post holder will work as an integral and active part of the PCD multidisciplinary team (MDT). The post holder will have a wide range of skills including team working, patient contact, clerical work and the management of databases, and will act as an advocate for the patient and their family. They will be responsible for supporting the PCD MDT in the provision of a patient centred service. The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times. The post holder will support the administration of the annual review service and provide administrative and clerical support to the PCD service as needed. They will maintain national and local PCD databases in a timely manner, and have a flexible approach and provide cover for any areas specified. Responsibilities Job description Job responsibilities Primary ciliary dyskinesia (PCD) care is provided by a highly specialist management centre commissioned by NHS England. It is a genetic disease where the cilia do not function properly preventing the clearance of mucus from the lungs, paranasal spaces and ears. Recurring respiratory infections can lead to irreversible scarring and obstruction in the airways. The newly formed PCD team require administrative support for all aspects of their work from direct clinical care to audit and QI. The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment. The post holder will work as an integral and active part of the PCD multidisciplinary team (MDT). The post holder will have a wide range of skills including team working, patient contact, clerical work and the management of databases, and will act as an advocate for the patient and their family. They will be responsible for supporting the PCD MDT in the provision of a patient centred service. The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times. The post holder will support the administration of the annual review service and provide administrative and clerical support to the PCD service as needed. They will maintain national and local PCD databas"}