{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\n199974 - Pharmacy Support Worker (Annex 21 for Trainees) with NHS Scotland in South Lanarkshire, Scotland, United Kingdom\n\nThe Role A Pharmacy Support Worker (Primary Care) has a vital role in helping NHS Lanarkshire deliver its Primary Care Pharmacotherapy Services; ensuring safe and effective use of medicines. This post will assist pharmacists and pharmacy technicians by undertaking routine tasks. Some of these tasks may require a moderate degree of technical expertise. You will also be required to discuss use of medicines over the phone with patients and other pharmacy staff. Following standard operating procedures; you will coordinate the collection of information, input and analyse data, update clinical records as appropriate and collate information in support of quality medication reviews. Some Of The Key Elements Are To support the Prescribing Management Team in pharmacotherapy activities and the promotion and implementation of cost-effective prescribing. The role will include prescription management within GP practices and providing organisational support to the locality and/or HSCP Primary Care Pharmacy Team members. To undertake level 1 (non-clinical) medication reviews following an agreed protocol, highlighting issues (such as non-concordance) to pharmacy technicians and pharmacists, and suggesting resolutions to agreed issues (such as dose alignment). Work to standard operating procedures to facilitate medicines reconciliation and making changes to patient records. To receive referrals for medication reviews or serial prescriptions. In partnership with pharmacy team and GP practice colleagues, to consider, agree and implement improvements to practice prescription processes (acute and repeat) Act as first point of contact for queries from community pharmacies, triaging to appropriate colleagues or resolving where possible to agreed protocols. Organising pharmacist’s clinics and care at home appointments with patients. Act as a point of contact for urgent stock supply issues relevant to the practice. Identification and screening of patients requiring medicine safety reviews/recalls Be point of contact for the pharmacy team, on areas such as supply problems and issues with prescriptions. The role will be to triage the information to the most appropriate member of staff. Applicants who do not meet the essential criteria will be considered under the Annex 21 training programme, where whilst undergoing training they will be paid 75% of the top of Band 3 (£26,869 / £28,998) and on completion of training will then move on to Band 3 scale. NHS Lanarkshire Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire! Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. What we'll need you to bring NVQ2 and or demonstrable experience in a healthcare setting Experience of dealing with the public. Excellent attention to detail. Experience of working in an administrative role. Experience in the NHS or a Healthcare role is desirable. Demonstrate commitment to continuing professional development. Good knowledge of medicines commonly prescribed in primary care. Awareness of law and good practice related to prescribing, storage and handling of pharmaceuticals. Strong motivation, organisation and prioritisation skills to work independently. Good negotiating and inter-personal skills to work as part of a team. Excellent written and verbal communication stills (Standard Grade English), showing tact and diplomacy when required. Excellent computer skills – Word and Excel and ability to learn new systems. Stress tolerant. Adaptable and flexible, open to different systems of working and able to identify potential for progress. Show willingness to participate in service development. Able to maintain confidentiality and work in line with NHS Lanarkshire confidentiality policy. Adhere to the General Pharmaceutical Council Standards for Pharmacy Professionals. Undertake mandatory training requirements in accordance with NHS Lanarkshire policy and procedure. It would be great if you also have Experience in the NHS or a Healthcare role is desirable Contract type Permanent Full time or Part Time available Various hours available Please note if this is a part time post the salary for this position will be pro-rata. Location and Working Pattern This role will be based in NHSL Area Wide The working pattern for this role Mon-Fri; 9:00-5:00. Looking to find out more? If you’re looking to find out more, then we would love to hear from you! Please contact Carol Jarvie, Lead Pharmacy Technician on Carol.Jarvie@lanarkshire.scot.nhs.uk For enquiries regarding the application form or recruitment process, please contact David Murray, Recruitment Administrator on david.murray3@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email) Why NHS Lanarkshire? Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career. Some Of NHS Lanarkshire’s Benefits Include A minimum of 27 days annual leave increasing with length of service A minimum of 8 days of public holidays Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension) Paid sick leave increasing with length of service Occupational health services Employee counselling services Work-life Balance policies and procedures NHS Lanarkshire have a range of support services on topics that can impact both on your working and persona"}