{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCall Handler with Cwm Taf Morgannwg University Health Board in Tonypandy, Wales, United Kingdom\n\n Job Summary Cwm Taf Morgannwg University Health Board -Communications Hub Call Handler - 52 annualised hours with availability of additional hours Cwm Taf Morgannwg University Health Board is looking to call handlers for its Urgent Primary Care Service which operates 24/7 365 days a year based at our call centre located at Ty Elai Dinas Isaf Estate, Williamstown, Tonypandy. The position is for 52 annualised hours with the liklihood of moving to contracted hours as vacant shifts become available over time. We are looking for candidates who are able to work shifts across 24 hours a day and seven days a week including overnights. Successful candidates also need to undertake some shifts on bank holidays including Christmas & Easter as required as service delivery is 24/7, 365 days a year. Successful candidates will need to be able to commit to a period of training undertaken over a two week period during both evenings and daytimes. The role involves answering and processing telephone calls for the Urgent Primary Care services. Candidates will need to be IT literate with good keyboard skills and confident to learn multiple new IT systems. Ideally, candidates will have some experience of call handling or communicating regularly with the public over the telephone. Main duties of the job We want to hear from people who are flexible and feel they can meet the challenge of working within this dynamic environment. For an informal discussion, please contact Martine Randall on 01443 444078. To receive and process calls for the urgent primary care services, communicating with members of the public and healthcare professionals. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About Us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We Live By Our Core Values We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Date posted 17 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum, pro rata Contract Permanent Working pattern Annualised hours Reference number 110-AC031-0325 Job locations Ty Elai Williamstown Rhondda Cynon Taff CF40 1NY Job Description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Responsibilities Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Knowledge/Skills Essential Good verbal and written communication skills Ability to work overnight periods Previous call handling experience Good keyboard skills Other Desirable Ability to speak Welsh Person Specification Knowledge/Skills Essential Good verbal and written communication skills Ability to work overnight periods Previous call handling experience Good keyboard skills Other Desirable Ability to speak Welsh Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cwm Taf Morgannwg University Health Board Address Ty Elai Williamstown Rhondda Cynon Taff CF40 1NY Employer's website https://joinctm.wales/ (Opens in a new tab)"}