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Saving... jblikeuN The Clatterbridge Cancer Centre NHS Foundation Trust {"required":[],"optional":[{"id":"queBd63D","grouping":"General Questions","question":"Can you tell us a bit about yourself and why you are interested in this position at The Clatterbridge Cancer Centre?"},{"id":"quewQQOu","grouping":"General Questions","question":"What do you know about The Clatterbridge Cancer Centre and its mission?"},{"id":"queuUzwl","grouping":"General Questions","question":"How do you align with our core values: Kind, Empowered, Responsible, and Inclusive?"},{"id":"queBQbJz","grouping":"Experience and Qualifications","question":"Can you describe your previous administrative experience, particularly in a healthcare or NHS environment?"},{"id":"queipAr7","grouping":"Experience and Qualifications","question":"What types of administration systems are you familiar with, and how have you used them in your previous roles?"},{"id":"queXJQev","grouping":"Experience and Qualifications","question":"How would you rate your computer literacy? Can you provide examples of software or tools you have used in past positions?"},{"id":"quexryP4","grouping":"Job-Specific Questions","question":"This role requires a strong ability to manage multiple tasks under tight deadlines. Can you give an example of a time when you successfully managed a high-pressure situation?"},{"id":"que80xdq","grouping":"Job-Specific Questions","question":"How do you ensure confidentiality and data protection when handling patient records?"},{"id":"quekCdtS","grouping":"Job-Specific Questions","question":"Describe your experience in booking appointments and managing patient inquiries. How do you ensure accuracy in this process?"},{"id":"queWVZN4","grouping":"Interpersonal Skills","question":"Can you share an example of a time you handled a difficult telephone or face-to-face enquiry? What was the situation, and how did you resolve it?"},{"id":"quebnOcX","grouping":"Interpersonal Skills","question":"How would you approach building rapport with patients and their families in a healthcare setting?"},{"id":"queHN7sJ","grouping":"Interpersonal Skills","question":"Teamwork is essential in our department. Can you describe a successful team project you've been a part of and your role in it?"},{"id":"quecfeGz","grouping":"Problem-Solving and Organisation","question":"How do you prioritise your tasks when you have multiple deadlines to meet?"},{"id":"quepTJ2f","grouping":"Problem-Solving and Organisation","question":"If you noticed discrepancies in a patient's records prior to their appointment, what steps would you take to address the issue?"},{"id":"quekHKiy","grouping":"Problem-Solving and Organisation","question":"Can you describe a time you identified an improvement opportunity in an administrative process? What action did you take?"},{"id":"que8snFA","grouping":"Future Orientation","question":"In what ways do you think you can contribute to the continuous improvement of patient care at The Clatterbridge Cancer Centre?"},{"id":"queGaw9P","grouping":"Future Orientation","question":"Where do you see yourself in five years, and how does this position fit into your career aspirations?"},{"id":"quejcCIs","grouping":"Future Orientation","question":"The role demands a commitment to excellence. Can you provide an example of how you have demonstrated this in your previous work?"},{"id":"queAr6wf","grouping":"Closing Questions","question":"Do you have any questions for us about the team or the position itself?"}]} ![]()
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Practice Interview
Practice Interview
Patient Services Clerk • Wirral
The Clatterbridge Cancer Centre NHS Foundation Trust
Thank you for your interest in the position of Patient Services Clerk
in Wirral
with The Clatterbridge Cancer Centre NHS Foundation Trust.
The Clatterbridge Cancer Centre NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us a bit about yourself and why you are interested in this position at The Clatterbridge Cancer Centre? Can you tell us a bit about yourself and why you are interested in this position at The Clatterbridge Cancer Centre?
2. What do you know about The Clatterbridge Cancer Centre and its mission? What do you know about The Clatterbridge Cancer Centre and its mission?
3. How do you align with our core values: Kind, Empowered, Responsible, and Inclusive? How do you align with our core values: Kind, Empowered, Responsible, and Inclusive?
4. Can you describe your previous administrative experience, particularly in a healthcare or NHS environment? Can you describe your previous administrative experience, particularly in a healthcare or NHS environment?
5. What types of administration systems are you familiar with, and how have you used them in your previous roles? What types of administration systems are you familiar with, and how have you used them in your previous roles?
6. How would you rate your computer literacy? Can you provide examples of software or tools you have used in past positions? How would you rate your computer literacy? Can you provide examples of software or tools you have used in past positions?
7. This role requires a strong ability to manage multiple tasks under tight deadlines. Can you give an example of a time when you successfully managed a high-pressure situation? This role requires a strong ability to manage multiple tasks under tight deadlines. Can you give an example of a time when you successfully managed a high-pressure situation?
8. How do you ensure confidentiality and data protection when handling patient records? How do you ensure confidentiality and data protection when handling patient records?
9. Describe your experience in booking appointments and managing patient inquiries. How do you ensure accuracy in this process? Describe your experience in booking appointments and managing patient inquiries. How do you ensure accuracy in this process?
10. Can you share an example of a time you handled a difficult telephone or face-to-face enquiry? What was the situation, and how did you resolve it? Can you share an example of a time you handled a difficult telephone or face-to-face enquiry? What was the situation, and how did you resolve it?
11. How would you approach building rapport with patients and their families in a healthcare setting? How would you approach building rapport with patients and their families in a healthcare setting?
12. Teamwork is essential in our department. Can you describe a successful team project you've been a part of and your role in it? Teamwork is essential in our department. Can you describe a successful team project you've been a part of and your role in it?
13. How do you prioritise your tasks when you have multiple deadlines to meet? How do you prioritise your tasks when you have multiple deadlines to meet?
14. If you noticed discrepancies in a patient's records prior to their appointment, what steps would you take to address the issue? If you noticed discrepancies in a patient's records prior to their appointment, what steps would you take to address the issue?
15. Can you describe a time you identified an improvement opportunity in an administrative process? What action did you take? Can you describe a time you identified an improvement opportunity in an administrative process? What action did you take?
16. In what ways do you think you can contribute to the continuous improvement of patient care at The Clatterbridge Cancer Centre? In what ways do you think you can contribute to the continuous improvement of patient care at The Clatterbridge Cancer Centre?
17. Where do you see yourself in five years, and how does this position fit into your career aspirations? Where do you see yourself in five years, and how does this position fit into your career aspirations?
18. The role demands a commitment to excellence. Can you provide an example of how you have demonstrated this in your previous work? The role demands a commitment to excellence. Can you provide an example of how you have demonstrated this in your previous work?
19. Do you have any questions for us about the team or the position itself? Do you have any questions for us about the team or the position itself?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Services Clerk with The Clatterbridge Cancer Centre NHS Foundation Trust in Wirral, England, United Kingdom\n\n Job Summary Patient Services Clerk - Admin Services - CCC-W Wirral 37.5 Hours per week The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role. To provide professional, friendly and effective administration support for outpatient clinics by ensuring all clinics are booked appropriately and all patients are ready to be seen. Undertaking review of patient records and ensuring all results are present ready for the patient's next appointment. Main duties of the job The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk As a Patient Services Clerk within the Admin Services Team you will play a key role in ensuring clinicians have the relevant information available to them when patients attend our hospitals for consultations.Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure.A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling telephone and face to face enquiries.We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.We're here to deliver the best cancer care to the people we serve and we're looking for applications from those who share that commitment and our values: Putting people first; Achieving excellence; Passionate about what we do; Always improving our care; and Looking to the future. About Us The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals. Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do. Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work. We are - Kind Empowered Responsible Inclusiv e Date posted 05 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 158-24-233-SEC Job locations The Clatterbridge Cancer Centre - Wirral Bebington Road Wirral CH63 4JY Job Description Job responsibilities Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre. Responsibilities Job description Job responsibilities Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre. Person Specification Qualifications Essential Good standard of education or equivalent work based experience Must be computer literate eg ECDL or equivalent experience Desirable NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent Knowledge and Expertise Essential Knowledge of a range of administration systems acquired through experience and qualification Confidentiality and Data Protection legislation Experience Essential Experience with Administration processes Desirable Previous experience in a front of house environment Administrative experience within an NHS organisation Person Specification Qualifications Essential Good standard of education or equivalent work based experience Must be computer literate eg ECDL or equivalent experience Desirable NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent Knowledge and Expertise Essential Knowledge of a range of administration systems acquired through experience and qualification Confidentiality and Data Protection legislation Experience Essential Experience with Administration processes Desirable Previous experience in a front of house environment Administrative experience within an NHS organisation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visa"}