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Practice Interview
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Saving... jblinAvf Epsom and St Helier University Hospitals NHS Trust {"required":[],"optional":[{"id":"quegwCEA","grouping":"Administration Skills","question":"Can you describe your experience with electronic patient record systems? Which systems have you used, and what was your specific role in managing patient data?"},{"id":"quewft30","grouping":"Administration Skills","question":"How do you approach suggesting improvements to administrative processes? Can you provide an example of a successful change you implemented in a previous role?"},{"id":"queMMHUp","grouping":"Communication","question":"Give an example of how you have effectively communicated with clinical colleagues to enhance the processing of referrals or patient information."},{"id":"que853cI","grouping":"Teamwork and Flexibility","question":"What do you believe is the key to effective teamwork in a healthcare setting? Can you give an example of how you contributed to a successful team effort?"},{"id":"queSYc3A","grouping":"Attention to Detail","question":"In this role, attention to detail is paramount. How do you ensure that the documentation you produce meets high standards of accuracy and conforms to branding guidelines?"},{"id":"queWVYzt","grouping":"Adaptability","question":"The healthcare environment can be unpredictable and fast-paced. How do you adapt to changing circumstances and priorities? Can you provide a specific example?"},{"id":"que1Qno8","grouping":"Commitment to Values","question":"How would you promote a positive image of the Adult Referral Centre and the Trust in your daily responsibilities?"}]} ![]()
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Practice Interview
Practice Interview
Patient Services Administrator - Surrey Downs H&C • Epsom
Epsom and St Helier University Hospitals NHS Trust
Thank you for your interest in the position of Patient Services Administrator - Surrey Downs H&C
in Epsom
with Epsom and St Helier University Hospitals NHS Trust.
Epsom and St Helier University Hospitals NHS Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you describe your experience with electronic patient record systems? Which systems have you used, and what was your specific role in managing patient data? Can you describe your experience with electronic patient record systems? Which systems have you used, and what was your specific role in managing patient data?
2. How do you approach suggesting improvements to administrative processes? Can you provide an example of a successful change you implemented in a previous role? How do you approach suggesting improvements to administrative processes? Can you provide an example of a successful change you implemented in a previous role?
3. Give an example of how you have effectively communicated with clinical colleagues to enhance the processing of referrals or patient information. Give an example of how you have effectively communicated with clinical colleagues to enhance the processing of referrals or patient information.
4. What do you believe is the key to effective teamwork in a healthcare setting? Can you give an example of how you contributed to a successful team effort? What do you believe is the key to effective teamwork in a healthcare setting? Can you give an example of how you contributed to a successful team effort?
5. In this role, attention to detail is paramount. How do you ensure that the documentation you produce meets high standards of accuracy and conforms to branding guidelines? In this role, attention to detail is paramount. How do you ensure that the documentation you produce meets high standards of accuracy and conforms to branding guidelines?
6. The healthcare environment can be unpredictable and fast-paced. How do you adapt to changing circumstances and priorities? Can you provide a specific example? The healthcare environment can be unpredictable and fast-paced. How do you adapt to changing circumstances and priorities? Can you provide a specific example?
7. How would you promote a positive image of the Adult Referral Centre and the Trust in your daily responsibilities? How would you promote a positive image of the Adult Referral Centre and the Trust in your daily responsibilities?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Services Administrator - Surrey Downs H&C with Epsom and St Helier University Hospitals NHS Trust in Epsom, England, United Kingdom\n\nJob responsibilities Administration Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record Responsible for liaising with GPs regarding patient referrals both verbally and in writing Responsible for allocating patient referrals appropriately within services Manage any supplementary information required to support referrals Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information Responsible for answering referrers and patient queries in a polite and courteous manner and appropriately transferring any calls which cannot be answered Responsible for appointment management on electronic patient record system Responsible for providing accurate written confirmation of appointments to patients Responsible for taking receipt of new patient information and inputting appropriate information onto electronic patient record Administer processes to collate satisfaction feedback from patients and referrers Ensure divisional service needs are met through the delivery of a cohesive administration service Responsible for maintaining the integrity of patient data on electronic patient record including the creation and updating of records Deal with incoming/outgoing correspondence from both internal and external agencies efficiently and effectively To ensure all letters, memos and reports created by the team are on time and to a high standard of accuracy and follow Trust branding guidelines Participate in team meetings, including typing and distributing minutes, booking rooms and arranging refreshments Open and appropriately distribute or action incoming post Work with colleagues in the services to maintain accurate clinical diaries for appointment booking To create and maintain databases/spreadsheets, inputting information and ensuring that all information is accurately recorded Provide information to technical colleagues in the Division to help inform reports as required Maintain accurate electronic and paper- based departmental records, ensuring that documentation is easily accessible and archived appropriately Undertake audits and surveys as requested Work with computer software as required such as MS Office software Work with telephonic equipment and software used to support the Adult Referral Centre Support the Community Base Team with covering patient clinic receptions, when required. Providing excellent patient care. Communication Responsible for answering and actioning calls coming into the base administration team within designated timeframes and in a professional manner. Responsible for answering patient queries in a polite and courteous manner and appropriately transferring any queries which cannot be answered Work with colleagues to ensure service information provided to referrers and patients are correct and up to date Appropriately escalate any patient or referrer complaints/incidents that come into the team, in a courteous, effective and efficient manner respecting the confidential nature of such information. Receiving and making telephone calls in a professional and courteous manner, ensuring as much information, guidance and help is given as is possible Personal Attributes Work flexibly to meet service needs Provide cross-cover to colleagues when required Responsible for ensuring all deadlines are met and own workload is prioritised and reallocated accordingly to meet service need. Participate in team development events as required and support the development of the team Other Responsibilities Adhere to legislation and Trust policy and procedure on patient confidentiality Undertake any necessary or mandatory training, study or qualification as required for the role To undertake such other duties, across Trust sites, as may be required from time to time which are consistent with the responsibilities of the grade. To promote a positive image of the Adult Referral Centre and the Trust "}