{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBereavement Officer with Harrogate and District NHS Foundation Trust in Harrogate, England, United Kingdom\n\nHarrogate and District NHS Foundation Trust About Harrogate and District NHS Foundation Trust cares for the population in Harrogate and the local area as well as across North Yorkshire and Leeds. We also provide childrens services in the North East in County Durham, Darlington, Middlesbrough, Stockton-on-Tees, Gateshead and Sunderland. View job detailskeyboard_arrow_downHide job detailskeyboard_arrow_up Key details Location SiteHarrogate and District NHS Foundation TrustTownHarrogatePostcodeHG2 7SXMajor / Minor RegionNorth Yorkshire Contract type & working pattern ContractPermanentHours37.5 hours per week (Monday - Friday) Full time Flexible working Salary Salary£26,530 - £29,114 or secondmentSalary periodYearlyGrade(NHS AfC: Band 4) Specialty Main areaCorporate Job Overview The Bereavement Officer will provide a service to friends or relatives of deceased patients. This includes offering information and advice on procedural matters relating to death notification, funeral arrangements and the release of patients personal property. The role of Bereavement Officer requires the post-holder to exercise tact and diplomacy, sensitivity, and the ability to listen. It also involves a considerable degree of independent judgement and initiative in liaising with a variety of services, as may be appropriate, on related matters. The post holder will be expected to work with all grades of medical, nursing and administration staff to coordinate the smooth running of the bereavement function in accordance with national and hospital guidelines for the care of the bereaved, the medical certification of deceased patients and preparations for Inquest hearings. The post holder will receive direction, but will be expected to manage a workload, determine priorities, achieve deadlines and identify future tasks and work needs. Advert Job Responsibilities Be the first point of contact for bereaved families and coordinate the bereavement function throughout the Trust. Work with colleagues on wards and departments to co-ordinate the collection of the deceaseds belongings. Work with colleagues in the Mortuary team to arrange viewings for families of deceased patients. Coordinate the initial referral to the Coroner by the Parent Medical team in a timely manner Assist the Legal Services Team in managing coroner requests for information, statements and preparing for Inquest hearings. In line with processes, support the bereaved in raising and documenting their concerns and complaints, initiating the complaints handling process and assisting in their administration in conjunction with the Patient Experience Team. Link closely with the Patient Experience Team and Palliative Care Teams to analyse common concerns arising from people who are bereaved and identify their core needs. Regularly attend Wards and Departments to ensure that supplies of relevant documentation is in good supply and available when needed. May also be required to collect and deliver patient records to support the referral to the Coroner. Liaise with external partners; HM Coroners, Funeral Directors, Local Authorities and Registration services. Working for our organisation Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If youre looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients lives, HDFT could be the place for you! We Offer Colleagues A supportive culture so colleagues can bring their whole selves to work. Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards. Employee Support and wellbeing we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. Please Note Due to high levels of interest, posts may close early if we reach a sufficient number of applications Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles. Detailed Job Description And Main Responsibilities Please see the attached documents and contact Yasser Hussain [email protected] or 01423 553543 for an informal discussion about the role. Applicant requirements info The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Person specification Qualifications Essential criteria Holds qualifications equivalent to diploma level, or is able to demonstrate administrative experience of an equivalent level. GCSE English and mathematics, at Grade C or above Desirable criteria Administration qualification - Experience of Patient Administration System - Knowledge of databases and spreadsheets Experience Essential criteria Good IT skills and experience of working with multiple IT systems as part of the role. Significant experience of working with people in a customer care context, including face to face interactions Desirable criteria Experience of using Datix Experience of working with bereaved families Documents JD (, 432.6)PDFKB Trust Policies and Procedures (, 184.6)PDFKB Further details / informal visi"}