{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nOutpatient Bookings Officer with Frimley Health NHS Foundation Trust in Ascott-Under-Wychwood, England, United Kingdom\n\n Job Summary The post holder will be responsible for booking outpatient appointments over the Trust sites. Theywill have an active role in the implementation, as well as ongoing monitoring of both new andexisting appointments systems. The post holder will assist with meeting Trust targets. The postholder will be required to offer very high customer service skills for patients and both internal andexternal staff. Main duties of the job To ensure all phone calls are dealt with in a professional and timely manner adhering to thelocal targets set by the department and Trusto To ensure all patients and visitors are treated with dignity, respect and empathy at all timeso To deal with patients in a polite and respectful manner complying with their requests wherepossibleo To support the Trust in delivering NHS targetso To respond in a timely fashion to all administrative duties within the teamo To support the implementation of all new IT and patient administration systemso Assist and be pro-active in all modernisation projects that concern the team and improvepatient pathwayso To be multi-skilled in your working role and able to assist in all areas of the department asand when required About Us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Date posted 09 April 2025 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year per annum INCL HCAS Contract Permanent Working pattern Full-time Reference number 151-JLM459 Job locations Greenwood Offices, Heatherwood Hospital Brook Avenue Ascot SL5 7GB Job Description Job responsibilities To ensure strict confidentiality is maintained at all times in respect of correspondencereceived in the department and in accordance with Trust policy To ensure demographics and daytime contact numbers are obtained and checked on eachindividual call and updated on the patient administration system in accordance withInformation Quality Assurance To adhere to the Trust Access Policy when patients do not keep appointments or wish todelay appointments or treatment. To liaise with the team leader to provide a high quality empathetic service and highlight anyproblems, working together as a customer focused team to solve issues that may arise2 To adhere to the Trust values of being committed to excellence, working together and facingthe future To attend specialty meetings for your lead specialty as and when required Job Description Job responsibilities To ensure strict confidentiality is maintained at all times in respect of correspondencereceived in the department and in accordance with Trust policy To ensure demographics and daytime contact numbers are obtained and checked on eachindividual call and updated on the patient administration system in accordance withInformation Quality Assurance To adhere to the Trust Access Policy when patients do not keep appointments or wish todelay appointments or treatment. To liaise with the team leader to provide a high quality empathetic service and highlight anyproblems, working together as a customer focused team to solve issues that may arise2 To adhere to the Trust values of being committed to excellence, working together and facingthe future To attend specialty meetings for your lead specialty as and when required Person Specification Call centre Essential Working within a call centre Desirable Over 3 years working with customer/patients Experience Essential Experience NHS Desirable Over 3 years experience` experience within an admin role Essential Experience within an admin role similar Desirable Experience in NHS admin role Person Specification Call centre Essential Experience within an admin role similar Desirable Experience in NHS admin role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Frimley Health NHS Foundation Trust Address Greenwood Offices, Heatherwood Hospital Brook Avenue Ascot SL5 7GB Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab) Employer details Employer name Frimley Health NHS Foundation Trust Address Greenwood Offices, Heatherwood Hospital Brook Avenue Ascot SL5 7GB Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)"}