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Practice Interview
Practice Interview
Healthcare Support Worker - Community Treatment and Care (CTAC) • Dunfermline
NHS Scotland
Thank you for your interest in the position of Healthcare Support Worker - Community Treatment and Care (CTAC)
in Dunfermline
with NHS Scotland.
NHS Scotland
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
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1. Can you tell us a little about your background and what drew you to apply for this position with NHS Scotland? Can you tell us a little about your background and what drew you to apply for this position with NHS Scotland?
2. What do you understand about the role of a Healthcare Support Worker in a General Practice environment, and how do you see yourself contributing to the team? What do you understand about the role of a Healthcare Support Worker in a General Practice environment, and how do you see yourself contributing to the team?
3. Why is it important for a Healthcare Support Worker to have excellent organisational and time management skills? Can you provide an example from your previous experience? Why is it important for a Healthcare Support Worker to have excellent organisational and time management skills? Can you provide an example from your previous experience?
4. Do you have experience working in a community or primary care setting? If so, could you describe your responsibilities and any challenges you faced? Do you have experience working in a community or primary care setting? If so, could you describe your responsibilities and any challenges you faced?
5. Can you elaborate on your phlebotomy skills? How comfortable are you with performing this task, and what protocols do you follow? Can you elaborate on your phlebotomy skills? How comfortable are you with performing this task, and what protocols do you follow?
6. What qualifications do you hold, and how do they prepare you for the role of a Healthcare Support Worker? What qualifications do you hold, and how do they prepare you for the role of a Healthcare Support Worker?
7. How would you describe your communication style when working with both patients and colleagues? Can you provide an example of a situation where your communication skills made a difference? How would you describe your communication style when working with both patients and colleagues? Can you provide an example of a situation where your communication skills made a difference?
8. Describe a time when you had to work effectively as part of a team. What was your role, and what was the outcome? Describe a time when you had to work effectively as part of a team. What was your role, and what was the outcome?
9. How do you approach conflicts or disagreements within a team? Can you share an example? How do you approach conflicts or disagreements within a team? Can you share an example?
10. What strategies do you use to ensure the dignity and respect of patients in your care, especially when dealing with vulnerable groups? What strategies do you use to ensure the dignity and respect of patients in your care, especially when dealing with vulnerable groups?
11. How do you handle situations where a patient may be upset or distressed? Can you give an example of how you managed such a situation? How do you handle situations where a patient may be upset or distressed? Can you give an example of how you managed such a situation?
12. Why is continuous training and supervision important in the role of a Healthcare Support Worker, and how do you ensure that you remain updated with best practices? Why is continuous training and supervision important in the role of a Healthcare Support Worker, and how do you ensure that you remain updated with best practices?
13. This role requires flexibility to travel across the Fife-wide division. How would you manage travel and shifting work locations while maintaining your performance? This role requires flexibility to travel across the Fife-wide division. How would you manage travel and shifting work locations while maintaining your performance?
14. The position involves working Monday to Friday from 08:30am to 5:30pm. Are you comfortable with these hours, and how do you prioritise your wellbeing within this schedule? The position involves working Monday to Friday from 08:30am to 5:30pm. Are you comfortable with these hours, and how do you prioritise your wellbeing within this schedule?
15. What does equality and diversity in the workplace mean to you, and how would you apply these principles in your role? What does equality and diversity in the workplace mean to you, and how would you apply these principles in your role?
16. How do you ensure an inclusive environment for all patients you might encounter during your work? How do you ensure an inclusive environment for all patients you might encounter during your work?
17. What questions do you have for us about the role or the team you would be working with? What questions do you have for us about the role or the team you would be working with?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealthcare Support Worker - Community Treatment and Care (CTAC) with NHS Scotland in Dunfermline, Scotland, United Kingdom\n\nAn exciting opportunity has arisen for an experienced Health Care Support Worker to work within Community Treatment and Care (CTAC), based within General Practice. You must have excellent organisational skills, time management skills, effective communication and interpersonal skills. Must be a team player and have a genuine interest in working in the General Practice environment. Previous community / primary care experience would be an advantage, as would phlebotomy skills. Patients are seen within General Practice setting. You will be required to have knowledge and experience to be able to support this role and an appropriate SVQ. Our service offers supervision and supports training opportunities. You must have an ability to travel across the Fife-wide division if the service requires it. You will be required to work within a Monday Friday week, available to work 08:30am-5:30pm hours. For Informal Enquiries, Please Contact Gill McGovern, CTAC Team Leader on 07773 666499 / gillian.mcgovern@nhs.scot Jelly John, CTAC Clinical Co-ordinator on 07812 764748 / jelly.john@nhs.scot A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment. NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns, please contact the Recruiting Board. NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application. NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society."}