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Practice Interview

Health Advisor - Oldbury • Oldbury
DHU Healthcare

Thank you for your interest in the position of Health Advisor - Oldbury in Oldbury with DHU Healthcare .

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us a little about yourself and what motivated you to apply for the Health Advisor position at DHU Healthcare? Can you tell us a little about yourself and what motivated you to apply for the Health Advisor position at DHU Healthcare?

2. What do you understand about the role of a Health Advisor, particularly in the context of NHS 111? What do you understand about the role of a Health Advisor, particularly in the context of NHS 111?

3. The job requires excellent communication skills. Can you provide an example of how you've effectively communicated in a challenging situation? The job requires excellent communication skills. Can you provide an example of how you've effectively communicated in a challenging situation?

4. Describe a time when you had to manage multiple priorities under pressure. How did you ensure accuracy and efficiency? Describe a time when you had to manage multiple priorities under pressure. How did you ensure accuracy and efficiency?

5. How familiar are you with IT systems or software? Have you ever had to learn a new system quickly? How familiar are you with IT systems or software? Have you ever had to learn a new system quickly?

6. Why do you believe patient care is important, and how do you demonstrate this in your work? Why do you believe patient care is important, and how do you demonstrate this in your work?

7. Can you give an example of a time when you provided emotional support to someone in distress? How did you approach the situation? Can you give an example of a time when you provided emotional support to someone in distress? How did you approach the situation?

8. When assessing a patient’s needs over the phone, what key factors would you consider when directing them to suitable care? When assessing a patient’s needs over the phone, what key factors would you consider when directing them to suitable care?

9. Describe a situation where you faced conflicting information or opinions. How did you resolve it? Describe a situation where you faced conflicting information or opinions. How did you resolve it?

10. This role requires collaboration with a variety of stakeholders, including medical professionals. How do you approach working as part of a team? This role requires collaboration with a variety of stakeholders, including medical professionals. How do you approach working as part of a team?

11. What do you think makes for effective teamwork in a high-pressure environment such as healthcare? What do you think makes for effective teamwork in a high-pressure environment such as healthcare?

12. What qualities do you believe are essential for maintaining resilience while dealing with patients in urgent situations? What qualities do you believe are essential for maintaining resilience while dealing with patients in urgent situations?

13. Tell us about a time when you faced a setback. How did you handle it, and what did you learn from the experience? Tell us about a time when you faced a setback. How did you handle it, and what did you learn from the experience?

14. DHU Healthcare values a diverse workforce. How do you ensure inclusivity and respect for different backgrounds when interacting with patients? DHU Healthcare values a diverse workforce. How do you ensure inclusivity and respect for different backgrounds when interacting with patients?

15. Can you describe your understanding of forces-friendly practices and how they might relate to your role as a Health Advisor? Can you describe your understanding of forces-friendly practices and how they might relate to your role as a Health Advisor?

16. What are your long-term career aspirations, and how does this position fit into those goals? What are your long-term career aspirations, and how does this position fit into those goals?

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1. Can you tell us a little about yourself and what motivated you to apply for the Health Advisor position at DHU Healthcare?

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Interview Summary
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Role: Health Advisor - Oldbury in Oldbury

Interviewed on Friday 25 April 2025 at 06:43.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealth Advisor - Oldbury with DHU Healthcare in Oldbury, England, United Kingdom\n\n Job Introduction Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you! Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need. Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients, as you make a significant difference to the lives of others, will see you contributing to the highest level of patient care we deliver every day at DHU. Your new colleagues comprise a compassionate community of call handlers dedicated to supporting the NHS frontline by expertly navigating a tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. What DHU Can Offer You Working Patterns: We recognise that 9-5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance.Our friendly talent team will work with you to find the best fixed pattern for us both. Full Time - 37.5 hours per week Part Time - 20 hours per week Comprehensive Training: Successful candidates will undergo four weeks of full-time training, led by a team of dedicated trainers followed by three weeks of supported practice. You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Further details will be provided during the interview process. Note: No medical background is required. Competitive Salary Training and daytime shifts: £12.31 per hour Evenings and night shifts: £16 per hour Weekend shifts: £17.84 per hour Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Employee Benefits As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being. Health Cash Plan : After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it. Access to the DHU Hub : Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our Enhanced Employee Assistance Programme. NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you! Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car. Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy. Referral Programme : Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme. Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can't always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make! Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles. What Your Typical Day Looks Like Serving as the initial contact for the public regarding urgent healthcare concerns. Assessing patients using NHS Pathways to direct them to the most suitable care. Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies following up with appropriate actions and responses. Impactfully contributing to patients' well-being. Offering general comfort and being a source of solace. To Be a Successful Health Advisor You'll Need Motivation, passion, positivity, resilience, and determination to provide outstanding patient care. Excellent listening and communication skills, supported by IT and keyboard skills. A desire to engage with the public at their time of need coupled with a strong telephone manner. The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanour. More Information On Our Recruitment Process Can Be Found Here Or Reach Out To Our Team Of Talent Acquisition Professionals By Emailing At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve. We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions. #IND2 - Health Advisor Attached documents JD_and_PS_Health_Advisor_Formatted2022.docx.pdf "}