Interview for Receptionist/Admin - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Receptionist/Admin • Romford
Hurley Group

Thank you for your interest in the position of Receptionist/Admin in Romford with Hurley Group.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience in a similar role, particularly in a healthcare setting? Can you tell us about your previous experience in a similar role, particularly in a healthcare setting?

2. What attracted you to apply for the Receptionist/Admin position at Kings Park Surgery? What attracted you to apply for the Receptionist/Admin position at Kings Park Surgery?

3. How do you handle difficult or upset patients on the phone or in person? How do you handle difficult or upset patients on the phone or in person?

4. Can you provide an example of a time when you demonstrated empathy in a customer service situation? Can you provide an example of a time when you demonstrated empathy in a customer service situation?

5. How do you ensure that patient enquiries are handled courteously and efficiently? How do you ensure that patient enquiries are handled courteously and efficiently?

6. How do you prioritise your tasks when managing multiple responsibilities, such as answering phones, checking in patients, and managing records? How do you prioritise your tasks when managing multiple responsibilities, such as answering phones, checking in patients, and managing records?

7. Can you describe a system or method you use for keeping accurate records and maintaining filing systems? Can you describe a system or method you use for keeping accurate records and maintaining filing systems?

8. What computer programs and systems are you familiar with that are relevant to this role? What computer programs and systems are you familiar with that are relevant to this role?

9. Can you explain your experience with appointment scheduling systems and how you keep track of appointments? Can you explain your experience with appointment scheduling systems and how you keep track of appointments?

10. How do you ensure confidentiality when handling patient information? How do you ensure confidentiality when handling patient information?

11. Can you provide an example of how you have worked effectively as part of a team? Can you provide an example of how you have worked effectively as part of a team?

12. How do you adapt to changes in your work schedule or unexpected situations in the workplace? How do you adapt to changes in your work schedule or unexpected situations in the workplace?

13. Describe a time you had to communicate complex information to someone with limited understanding. How did you ensure they understood? Describe a time you had to communicate complex information to someone with limited understanding. How did you ensure they understood?

14. How do you approach communicating with individuals who may require special assistance, such as those with language barriers or disabilities? How do you approach communicating with individuals who may require special assistance, such as those with language barriers or disabilities?

15. This role involves managing various administrative duties, including arranging appointments and dealing with prescriptions. How comfortable are you with multitasking? This role involves managing various administrative duties, including arranging appointments and dealing with prescriptions. How comfortable are you with multitasking?

16. How do you ensure that you follow health and safety protocols in your daily tasks? How do you ensure that you follow health and safety protocols in your daily tasks?

17. What do you understand about the core values of the Hurley Group, and how do they align with your own? What do you understand about the core values of the Hurley Group, and how do they align with your own?

18. How do you view the importance of patient-centred care in your role as a receptionist? How do you view the importance of patient-centred care in your role as a receptionist?

19. Given the work pattern mentioned in the job description, are you flexible with the shift timings, and how would you manage your time effectively? Given the work pattern mentioned in the job description, are you flexible with the shift timings, and how would you manage your time effectively?

20. Are you comfortable with taking on additional responsibilities or supporting other staff members as needed? Are you comfortable with taking on additional responsibilities or supporting other staff members as needed?

21. How do you see this position fitting into your long-term career goals? How do you see this position fitting into your long-term career goals?

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2. What attracted you to apply for the Receptionist/Admin position at Kings Park Surgery?

queNE912 1. General Experience

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Interview Summary
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Role: Receptionist/Admin in Romford

Interviewed on Saturday 29 March 2025 at 12:30.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist/Admin with Hurley Group in Romford\n\n 20 hours Receptionist wanted at the Kings Park Surgery The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities. We are currently looking to recruit to the following position at our Kings Park Surgery, on a permanent contract, to work Monday to Friday. We have great supportive team, efficient and experienced leadership all working in very pleasant environment. Post: Receptionist/Admin Hours: 20 hours per week Site: Kings Park Surgery, Harold Wood Work pattern can vary from 8:00am to6:30pm, working on shifts. The successful candidates will demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology. Ideally you must be a team player who is adaptable and can demonstrate good communication skills, motivation, initiative, assertive, and a willingness to learn. About us HURLEY GROUP JOB DESCRIPTION POST Receptionist LINE MANAGER/ SUPERVISOR Reception Manager LOCATION Kings Park Surgery JOB PURPOSE: It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that : I. Patient enquiries are handled courteously, efficiently and with empathy. II. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly. III. Administration tasks are undertaken with due care and attention to details. MAIN DUTIES RESPONSIBILITIES PERSON SPECIFICATION LEVEL ( ) Reception duties Opens and closes premises punctually as required. Checks in and directs patients appropriately. Takes and records accurate messages and passes on to relevant people. Keeps the appointment book up to date and operates the appointment system as directed. Arranges repeat prescriptions. Aids special needs patients. Liaise with outside organisations. Arrange ambulance transport to hospitals Arrange interpreters, as required Direct patients wishing to make a complaint to the appropriate practice procedure. Collects specimens from patients, stores correctly and prepares specimens for daily collection Dealing with telephone queries Have a working knowledge of telephones during and after hours To provide cover for reception and administrative staff if required. Maintain office supplies Admin duties Opens, distributes and posts mail. Arranges non-routine appointments (secondary care) Register new patients. Return records to the Health Authority. Prepare records for deductions Maintain age/sex and patient registers and disease index. Scans work flow and distribute information to team Actions Lab Link results Complete the relevant claim forms. Participate in any project or audit that the practice may do from time to time. General duties Prepares and tidies consulting rooms, including stocking up with stationery and equipment. Ensure posters and leaflet displays are tidy and in date Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy. To ensure that letters and reports are produced promptly and well laid out in order to maintain the efficient running of the service. To ensure all enquiries are handled efficiently and courteously. Typing all referral letters and other correspondence dictated by the clinicians and other members of the team, taking note of deadlines. Undertaking record keeping for all referrals, and recording stats and data for audit and evaluation Reconciliation of referrals details with invoices Preparing reports and photocopying for medical reports- including typing or printing of patient summaries recording receipt and dispatch of records/ reports Liaison and organisation of practitioner-patient appointments with outside agencies Request results/ letters /notes/reports from other agencies as required Maintaining file of requests for medical reports of patients from outside agencies. Scanning onto electronic patient records CONFIDENTIALITY In the course of your employment you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests. Information for extra consideration includes access to the general business of the practice and any information regarding individuals. Information relating to patients, carers, colleagues, other healthcare workers, or the business of Hurley Group may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data, If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your line manager before communicating any information to any third party DATA PROTECTION Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party It is essential that a strict code of confidentiality is adhered to all times All dealing within Hurley Group remain strictly confidential and the post holder would be expected to maintain confidentiality at all times during employment and also after employment has ended with the Hurley Group If you are in any doubt regarding what you should or should not do in connection with the DPA then you must contact your line manager HEALTH AND SAFETY Employees must be aware of the responsibility placed upon them under the Health and Safety at Work act 1974 to maintain a healthy and safe environment for both staff and visitors The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the Health and Safety Policy (Staff Handbook) Using personal security systems within the workplace according to Hurley Group guidelines Identifying risks involved in work activities and ensuring appropriate safeguards are used when the activities are undertaken Making effective use of training to update knowledge and skills Using appropriate infection control procedures Maintaining work areas in a tidy and safe way free from hazards Reporting any risks that are identified both timely and accurately to your line manager EQUALITY AND DIVERSITY The post-holder will support the equality, diversity, and rights of patients and carers colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Hurley Group Policies, Procedures and current legislation Respecting the privacy, dignity, needs, and beliefs of patients carers and colleagues Behaving in a manner which is welcoming, non-judgemental and respects their circumstances, feelings, priorities and rights QUALITY The Post-holder will strive to maintain quality within the practice and will: Alert other team members to issues that affect quality and risk Assess own performance and take accountability for their own actions either directly or, under supervision Contribute to the effectiveness of the team by reflecting on their own and team activities, making suggestions on ways to improve and enhance team performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources COMMUNICATION The post holder should recognise the importance of effective communication within the team and will strive to communicate effectively with: Other team members Patients and carers Recognise: Peoples need for alternative methods of communication and respond accordingly CONTRIBUTION TO THE IMPLMENTATION OF SERVICES The post-holder will Apply Hurley Group , standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect their own work Participate in audit where appropriate FINANCIAL REGULATIONS All Staff are responsible for security of any property belonging to Hurley Group avoiding loss or damage and being economical and efficient in the use of resources Staff should conform to the requirements of the financial procedures which include the Bribery, Fraud and Corruption Policy and other polices as set out in the Staff Handbook SAFEGUARDING OF CHILDREN AND VULNERABLE ADULTS All employees have a responsibility for: Safeguarding children and Safeguarding Adults in the course of their daily duties For ensuring that they are aware of the specific Safeguarding duties related to their role GENERAL The post-holder Is advised that the job description describes responsibilities as they are currently required and these are subject for review and updating in the light of changing service needs. Any changes will be subject to consultation as part of the annual appraisal Should be aware that job descriptions are not fixed although every effort is made to ensure that the responsibilities reflect what you are being asked to do. However by the nature of the business that Hurley Group undertakes this demands flexibility in order to provide a service to our patients and Doctors. The job title and description may be amended and you may be asked to undertake additional duties not specified that may be reasonably required May be expected to work at any of the medical practice sites in line with service needs Must at all times carry out his/her responsibilities with due regard to the Hurley Group Equal Opportunities Policy (Staff Handbook) Has a contractual duty to participate in the practice performance appraisal scheme and to contribute to their own personal development and the development of any staff they are responsible for Is expected to follow the Hurley Groups general standards of performance and behaviours. If you require a copy of this document please ask your line manager or contact the HR department "}