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Saving... jbns5dXh SECamb {"required":[],"optional":[{"id":"queOC4nP","grouping":"Background and Experience","question":"Can you tell us about your background and what led you to apply for the role of Emergency Medical Advisor?"},{"id":"queJNDck","grouping":"Background and Experience","question":"What experiences have you had in high-pressure situations, and how did you manage your stress during those times?"},{"id":"queTlS7U","grouping":"Background and Experience","question":"Can you provide an example of a time when you had to handle a difficult or emotional situation? How did you approach it?"},{"id":"queXWaJE","grouping":"Skills and Competencies","question":"How would you rate your communication skills? Can you share an example of how you effectively communicated in a challenging situation?"},{"id":"queRC3bM","grouping":"Skills and Competencies","question":"Quick thinking is crucial in this role. Can you describe a time when you had to make a swift decision? What was the outcome?"},{"id":"queonJJE","grouping":"Skills and Competencies","question":"This role requires a strong attention to detail when entering information into computer systems. How do you ensure accuracy in your work?"},{"id":"queKVaPQ","grouping":"Empathy and Compassion","question":"What does empathy mean to you, and why do you believe it is essential in the role of an Emergency Call Handler?"},{"id":"queXe4S2","grouping":"Empathy and Compassion","question":"Can you provide an example of when you've had to reassure someone in distress? How did you manage to convey comfort while also gathering information?"},{"id":"quez1Tqc","grouping":"Teamwork and Independence","question":"Describe a time when you worked as part of a team. What was your role, and how did you contribute to the team's success?"},{"id":"queBcuXy","grouping":"Teamwork and Independence","question":"This job also requires the ability to work independently. Can you share an experience where you had to rely solely on your own judgement to solve a problem?"},{"id":"quenki40","grouping":"Adaptability and Flexibility","question":"The nature of emergency calls can change rapidly. How do you adapt to changing situations and priorities mid-call?"},{"id":"que8ZIKb","grouping":"Adaptability and Flexibility","question":"Are you comfortable working flexible hours, including weekends and nights? How have you managed your work-life balance in the past?"},{"id":"queuu0Cq","grouping":"Commitment to Patient Care","question":"Why do you think patient-focused care is important in this role, and how would you ensure that each callers’ needs are met?"},{"id":"que6qHn7","grouping":"Commitment to Patient Care","question":"Can you discuss a time when you went above and beyond to help someone? What motivated you to take that extra step?"},{"id":"que5ciQO","grouping":"Role-Specific Questions","question":"How familiar are you with the NHS Pathways system, and how do you think it impacts the efficiency of emergency care?"},{"id":"quejzMBh","grouping":"Role-Specific Questions","question":"The role may require giving life-saving advice over the phone. How would you prepare yourself mentally for this responsibility?"},{"id":"quecNT9S","grouping":"Closing Questions","question":"What do you hope to gain from this experience as an Emergency Medical Advisor?"}]} ![]()
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Practice Interview
Practice Interview
Emergency Medical Advisor (999 Call Handler) - Medway • Gillingham
SECamb
Thank you for your interest in the position of Emergency Medical Advisor (999 Call Handler) - Medway
in Gillingham
with SECamb.
SECamb
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us about your background and what led you to apply for the role of Emergency Medical Advisor? Can you tell us about your background and what led you to apply for the role of Emergency Medical Advisor?
2. What experiences have you had in high-pressure situations, and how did you manage your stress during those times? What experiences have you had in high-pressure situations, and how did you manage your stress during those times?
3. Can you provide an example of a time when you had to handle a difficult or emotional situation? How did you approach it? Can you provide an example of a time when you had to handle a difficult or emotional situation? How did you approach it?
4. How would you rate your communication skills? Can you share an example of how you effectively communicated in a challenging situation? How would you rate your communication skills? Can you share an example of how you effectively communicated in a challenging situation?
5. Quick thinking is crucial in this role. Can you describe a time when you had to make a swift decision? What was the outcome? Quick thinking is crucial in this role. Can you describe a time when you had to make a swift decision? What was the outcome?
6. This role requires a strong attention to detail when entering information into computer systems. How do you ensure accuracy in your work? This role requires a strong attention to detail when entering information into computer systems. How do you ensure accuracy in your work?
7. What does empathy mean to you, and why do you believe it is essential in the role of an Emergency Call Handler? What does empathy mean to you, and why do you believe it is essential in the role of an Emergency Call Handler?
8. Can you provide an example of when you've had to reassure someone in distress? How did you manage to convey comfort while also gathering information? Can you provide an example of when you've had to reassure someone in distress? How did you manage to convey comfort while also gathering information?
9. Describe a time when you worked as part of a team. What was your role, and how did you contribute to the team's success? Describe a time when you worked as part of a team. What was your role, and how did you contribute to the team's success?
10. This job also requires the ability to work independently. Can you share an experience where you had to rely solely on your own judgement to solve a problem? This job also requires the ability to work independently. Can you share an experience where you had to rely solely on your own judgement to solve a problem?
11. The nature of emergency calls can change rapidly. How do you adapt to changing situations and priorities mid-call? The nature of emergency calls can change rapidly. How do you adapt to changing situations and priorities mid-call?
12. Are you comfortable working flexible hours, including weekends and nights? How have you managed your work-life balance in the past? Are you comfortable working flexible hours, including weekends and nights? How have you managed your work-life balance in the past?
13. Why do you think patient-focused care is important in this role, and how would you ensure that each callers’ needs are met? Why do you think patient-focused care is important in this role, and how would you ensure that each callers’ needs are met?
14. Can you discuss a time when you went above and beyond to help someone? What motivated you to take that extra step? Can you discuss a time when you went above and beyond to help someone? What motivated you to take that extra step?
15. How familiar are you with the NHS Pathways system, and how do you think it impacts the efficiency of emergency care? How familiar are you with the NHS Pathways system, and how do you think it impacts the efficiency of emergency care?
16. The role may require giving life-saving advice over the phone. How would you prepare yourself mentally for this responsibility? The role may require giving life-saving advice over the phone. How would you prepare yourself mentally for this responsibility?
17. What do you hope to gain from this experience as an Emergency Medical Advisor? What do you hope to gain from this experience as an Emergency Medical Advisor?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nEmergency Medical Advisor (999 Call Handler) - Medway with SECamb in Gillingham\n\n Your NHS needs YOU! Why apply for this role? Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common. You are the first person our patients speak to when they call 999 in an emergency. What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)? Our 999 Emergency Call Handlers are all caring and empathetic They all have great communication skills They're all happy and able to work flexibly As a SECAmb 999 Emergency Call Handler, you are the first point of contact and are responsible for ensuring the correct information is obtained from the caller, whilst offering advice or re-assurance sometimes under difficult circumstances. You will enter details into a computer system about the patient and their condition which categorises the seriousness of their illness or injury to ensure the patient receives the most appropriate care from us, this may be an emergency ambulance response, a telephone assessment by a clinician, a referral to an alternative care pathway or self care advice. We will provide full training in a warm, friendly environment in our Emergency Call Centres. Our comprehensive training programme: 9 weeks full time training Is full time, even for part time applicants Has a 'must' attend policy due to you obtaining your Pathways licence Comprises of 3 weeks of Monday to Friday classroom training, then observing and mentoring periods within the working environment for a further 6 weeks before you go \"live\". Is designed to fully support full transition to call handling independently About us The role of an Emergency 999 Call Handler (Emergency Medical Advisor) When you dial 999, your call goes through to a call handler based in one of our 2 Emergency Operation Call Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services. This role can be demanding, challenging, and ultimately very rewarding however, it's not for everyone. Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation. Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service We need individuals who have the drive and passion to make a difference to peoples lives, but also the personal resilience to work in a high-pressured environment You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education or equivalent experience This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature Further Information The interview process will consist of 6 Multi Mini Interview's (MMI's) a Call listening element and a tour of the Emergency Operations Centre. Prior to the assessment day you will be asked to complete an online Psychometric test. All successful applicants will be required to undertake an Enhanced DBS check for adults and children. "}