{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTelephonist with Downs Way Medical Practice in Gravesend, Kent\n\n The telephonists are responsible for all of the first contact telephone work for the practice following the centralisation of the telephone system to release reception staff to deal with patients face to face. The telephonists will work as one team, answering the telephone, taking appointment requests, answering queries, reception navigation and passing on test results and messages to patients on behalf of the clinical team. This is a back office function with very limited face to face contact with patients. · Telephone calls are answered promptly and clearly and in line with the practice protocol · Calls are answered clearly, simply and with warmth, conveying accurate information to the caller · Deal with in-coming calls and pass on the appropriate information to the relevant personnel which will include appointment requests, follow ups, test results to name just a few of the types of enquiry · Confidentiality is maintained at all times · Make external calls on behalf of the Practice to patients and external agencies to pass on messages on behalf of the clinical team · To use the computer to check records, and enter information on the computer as appropriate · Attend practice staff meetings as requested and whenever possible · The duties listed above may change in the light of developments within the practice and are subject to review. Implementation of any changes will be by mutual consent. · To work together with the other staff to ensure the smooth running of the practice About us · Telephone calls are answered promptly and clearly and in line with the practice protocol · Calls are answered clearly, simply and with warmth, conveying accurate information to the caller · Deal with in-coming calls and pass on the appropriate information to the relevant personnel which will include appointment requests, follow ups, test results to name just a few of the types of enquiry · Confidentiality is maintained at all times · Make external calls on behalf of the Practice to patients and external agencies to pass on messages on behalf of the clinical team · To use the computer to check records, and enter information on the computer as appropriate · Attend practice staff meetings as requested and whenever possible · The duties listed above may change in the light of developments within the practice and are subject to review. Implementation of any changes will be by mutual consent. · To work together with the other staff to ensure the smooth running of the practice · To cover other Telephonists’ holidays as per rota. · To learn and implement new procedures as appropriate · Along with other members of the team, make tea or coffee. "}