{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Experience Enquiry Officer with NHS Nottingham and Nottinghamshire Integrated Care Board in Nottingham\n\n The Patient Experience Enquiry Officer works within the busy PatientExperience Team which is also host to the Complaints function for theNottingham and Nottinghamshire Integrated Care Board (ICB).This busy and varied role involves handling and responding to concerns and enquiries from the public about local NHS services in Nottingham and Nottinghamshire, including enquiries or concerns which are complex or highly sensitive. The ability to communicate effectively using discretion, initiative, tactand diplomacy is paramount to this role, as is the ability to resolve enquiries and concerns and demonstrate a solution focused approach.The role also involves a significant amount of administration, working to a set process, working to deadline, database management and accurate record keeping. Work to the NNICB Complaints and Enquiries Policyaround handling enquiries and concerns from the public about NHS issues.Handle enquiries and concerns from patients and the public, receivedover the telephone, by email, letter, or social media.Work independently using their own judgement to respond efficiently and appropriately to a range of issues, some complex, to ensure enquiriesand concerns are resolved appropriately.Prioritise and manage their own workload of enquiries and concerns.Keep accurate enquiry and concerns records on the Patient Experiencedatabase in line with relevant policy and procedure; ensure that accurateinformation is added to the database for enquiries and concerns.To maintain the up-to-date database/library of information/websiterelevant to the Patient Experience function.Work as a flexible team player supporting the wider Patient Experienceagenda when required. Identify any trends in enquiry contacts, high volume contact areas orsubject areas and report them to their manager and other colleagues when required.There may be some line management responsibilities required for thisrole going forward, depending on the development of the team.The job description and person specification are an outline of the tasks,responsibilities and outcomes required of the role. The post holder willcarry out any other duties as may reasonably be required by their linemanager. About us The Patient Experience Enquiry Officer works within the busy PatientExperience Team which is also host to the Complaints function for theNottingham and Nottinghamshire Clinical Commissioning Group (CCG).This busy and varied role involves handling and responding to concerns and enquiries from the public about local NHS services in Nottingham and Nottinghamshire, including enquiries or concerns which are complex or highly sensitive. The ability to communicate effectively using discretion, initiative, tactand diplomacy is paramount to this role, as is the ability to resolve enquiries and concerns and demonstrate a solution focused approach.The role also involves a significant amount of administration, working to a set process, working to deadline, database management and accurate record keeping. Work to the NNICB Complaints and Enquiries Policy and around handling enquiries and concerns from the public about NHS issues.Handle enquiries and concerns from patients and the public, receivedover the telephone, by email, letter, or social media.Work independently using their own judgement to respond efficiently and appropriately to a range of issues, some complex, to ensure enquiriesand concerns are resolved appropriately.Prioritise and manage their own workload of enquiries and concerns.Keep accurate enquiry and concerns records on the Patient Experiencedatabase in line with relevant policy and procedure; ensure that accurateinformation is added to the database for enquiries and concerns.To maintain the up-to-date database/library of information/websiterelevant to the Patient Experience function.Work as a flexible team player supporting the wider Patient Experienceagenda when required.Identify any trends in enquiry contacts, high volume contact areas orsubject areas and report them to their manager and other colleagueswhen required.There may be some line management responsibilities required for thisrole going forward, depending on the development of the team.The job description and person specification are an outline of the tasks,responsibilities and outcomes required of the role. The post holder willcarry out any other duties as may reasonably be required by their linemanager. "}