{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nDispenser with Beacon Medical Group in Plymouth, Devon\n\n An exciting opportunity has arisen for a Dispenser to join Beacon Medical group, based at our Wotter Branch dispensary. The role is varied and will keep any candidate interested. The role is to project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous, and efficient way. To prepare and dispense prescriptions and miscellaneous over-the-counter medicines/appliances and assist with stock control, ordering and re-stocking of the dispensary. Provide effective advice to patients relating to medications, lifestyle, and ailments within the scope of your capability. Be responsible for your own continuing self-development, undertaking training as appropriate. This role is 16 hours per week, working pattern. Monday 8-3pm (6.5hrs core open hours) 1.5 hours 3-4.30pm Audit and ordering work lone working on site Tuesday day off Wednesday day off Thursday - 8am-3pm (6.5hrs core open hours) 1.5 hours 3-4.30pm Audit and ordering work lone working on site Friday day off This successful applicant must hold relevant dispensing qualification to NVQ2 or equivalent level or registration as a pharmacy technician. The suitable candidate must also be driven and able to work on their own. The role is to dispense medication safely to all our Wotter based patients, ensure that drugs and medicines are prepared efficiently and safely. Alongside this the candidate will provide assistance to the practice pharmacy team conducting clinical audits and support with medication related projects. The role also works to ensure good stock control with sensible ordering with a twice a year stock take. The role works alongside the wider practice to ensure personal administered items are stocked to a suitable level. Please read the job description for full role details and required specification. About us Key Responsibilities: To project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous, and efficient way. To prepare and dispense prescriptions and miscellaneous over-the-counter medicines/appliances and assist with stock control, ordering and re-stocking of the dispensary. To provide effective advice to patients relating to medications, lifestyle, and ailments within the scope of your capability. To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours. Dispensing Checking and Dispensing medications as per prescription Dispensing acute prescriptions Updating patients repeat screens on doctors instructions Dispensing and record private prescriptions and collect specified charges Dispensing blacklisted prescriptions, pricing and recording them. Maintaining full and accurate records of all dispensing transactions Fully observe legal requirement relevant to dispensing Practice, including HA regulations and controlled drugs Liaise with GP for review of medication. Issuing medication alternatives as necessary. Clinical Provide assistance to the Practice Pharmacist to conduct clinical audits. Provide assistance to the clinical team on medication related projects. Prescriptions Handing out prescriptions and collecting charges when appropriate Ensuring that correct and up to date fees for prescription cost are displayed and accurate according to current legislation. Advising on payment methods and alternatives Collection of prescription charges/checking patient exemption statements Collecting private charges for blacklisted medications, vaccines and holiday prophylactic medication. Sorting, stamping and endorsing prescriptions. Generating prescriptions and labelling drugs correctly with patient details and medication details. Ensuring prescriptions are securely stored ready for processing for the prescription pricing authority. Dealing with problems and enquiries To run audits as required by the practice. Action monthly resubmission prescriptions from PPD and return. Count scripts daily from dispensary and record in figures form for the finance team to submit at the end of month. Stock Control Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage Relevant stock ordered in preparation for appointments. Liaise with the suppliers regarding missed deliveries. To ensure maximum profit is maintained and losses are kept to a minimum. Recording all Personally Administered items for VAT Ordering appropriate quantities of goods via the wholesalers computer link To maintain cost effective supply supplies of drugs that are purchased from the wholesaler Checking goods as and when they are delivered against invoices Returning incorrect goods to the wholesalers within agreed time limits Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook Removing out of date stock from the shelves, refrigerators and other storage areas and destroying them appropriately and record out of date medications quarterly. To devise and explain to each dispenser the mechanisms for ordering from the wholesaler. Disposal of returned unused medicines in line with BMG Policy and guidelines. Arrange and record CD destruction from stock. Facilities Responsible for ordering personally administered items across all sites including miscellaneous items and equipment. Implement regular stock at Wotter site. Ensuring the dispensary area remains clean and tidy. Correct use of Personal Protective Equipment (PPE) Use and monitoring of the correct use of standard operating procedures Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Maintain a record for checking equipment maintenance and monitoring, liaising with appropriate staff as necessary. To ensure that drug safety alerts are acted upon and co-ordinate with the pharmacy team to record them. Ensure building security- have a thorough knowledge of doors/ windows/ alarm. Using personal security systems within the workplace according to practice guidelines Ensure the safety of all who enter the dispensary Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Assist, when necessary, with training of colleagues across BMG Personal/Professional Development The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Training Dispensary co-ordinator and anyone new, covering the reception and checking the medication. Communication The postholder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Quality The postholder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Contribution to the implementation of services: The postholder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. The details contained in this Job Description are not exhaustive and may change as the post develops. Health and Safety Ensure all members of staff comply with the Groups health and safety policy Carry out risk assessments to comply with current Health and Safety legislation Ensure any health and safety concerns are reported to the Operations Manager To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection). Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights The details contained in this job description are not exhaustive and may change as the post develops. Governance: Identify and record risks and issues, developing contingency plans with service and contract leads Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement Confidentiality: To maintain confidentiality of information acquired in the course of undertaking duties for the practice. The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business. In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. "}