{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAttendance Officer with East Durham Medical Group in Wingate, County Durham\n\n The purpose of this role is to monitor and improve the rates of sickness in the organisation. The National Health Service (NHS) serves as the cornerstone of healthcare in the United Kingdom, offering essential medical services to millions of people annually. Despite the NHSs commitment to staff well-being, sickness is an inherent reality in any organization. To efficiently address sickness and its effects on healthcare delivery, the NHS has implemented a framework encompassing various stages which the Practice follows. Stage 1 Recording and Monitoring Absences Stage 2 Conducting Return-to-Work Interviews Stage 3 Trigger Points and Formal Reviews Stage 4 Occupational Health Involvement Stage 5 Formal Sickness Disciplinary Procedures This role only focuses on stage 1 and stage 3. The post holder will lead on the implementation of the Bradford Scoring System. This is a nationally recognised framework. Working with the practice the organisation will decide on the threshold scores that trigger reviews with employees. The postholder will monitor that upline managers within the practice are accurately recording sickness absence on GP teamnet. The postholder will run a report for the Partners monthly showing all employees and their current scores. Employees reaching a trigger point score will be discussed by exception. The post holder will then inform the line manager for further action and support to be undertaken with the employee. Originally developed at the Bradford University School of Management in the early 1980s, the Bradford Factor is used by numerous companies across the globe and the UK public sector . It provides a useful benchmark tool enabling managers to have an assessment score for an individual staff absence record. The Bradford Factor does not take into account any specific factors such as disability, or a short term, but recurring illness causing sporadic absenteeism over a period of weeks, but is useful for the early identification of concerns, or as a tracking tool. Many companies utilise the factor score as a trigger guide to implement more comprehensive support and monitoring procedures for individuals. This is adopted by many GP practices and is now available on GP teamnet. Success Measures 1. An employee measure of understanding of the new Bradford framework before and 12 months after implementation. 2. A 10 % reduction in sickness days from the previous 12 months 3. Using GP teamnet as the main portal for recording sickness and administering the Bradford scoring system Information Management Ensure that you remain up-to-date in the use of the various computer systems used by the Practice Communication Communicate effectively with other team members and patients. Contribute to the Implementation of Service Liaise with management about Practice polices, standards and guidance Discuss with other team members how the policies, standards and guidelines will affect their own work in regular meetings. General The Post Holder will be part of the Practice Team as a whole and flexibility of working pattern will be expected. Confidentiality of both patients and practice information must be protected and maintained in accordance with practice Policy. Any other duties appropriate to the Grade, as required by the Practice Manager or named Doctor. The post holder must be aware of the responsibility placed on him/her under the Health and Safety at work act (1974) and ensure agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors. As a Practice the following is standardised across all job descriptions as the role minimum expectations; Quality The post-holder will strive to maintain quality within the Practice, and will support the practice to: maintain safe clinical services ensure that the Patient experience is paramount observes good practice with regard to Infection Control maintain training in line with good practice with Children and Adult Safeguarding observe Information Governance and maintain certification ensure engagement and compliance with policies and procedures in line with Care Quality Commission Registration Productivity Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Effectively manage own time, workload and resources Assess own performance and take accountability for own actions, either directly or under supervision and mentorship Confidentiality In the course of seeing treatment, patients entrust us with, or allow us to gather, sensitive information relating to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined, the post holder may have access to confidential information relating to patients and carers practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. Equality and Diversity Act in a way that recognises the importance of p[peoples rights, interpreting them in a way that is consistent with practice procedures, policies and current legislation Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues Behave in a manner which is welcoming to and of the individual, is non- judgemental and respects their circumstances, feelings, priorities and rights Communications Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Information Governance Ensure that all work undertaken complies with and is treated in accordance with information governance policies and procedures. Report, immediately and breaches of information governance policies and procedures to their line manager Productivity Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Effectively manage own time , workload and resources Assess own performance and take accountability for own actions, either directly or under supervision and mentorship Health and Safety The post holder will promote health, safety and security as defined in the practice Health and Safety Policy, the practice Health and safety Manual and the practice Infection Control policy and published procedures. This will include, but will not be limited to: Adhering to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management Maintain and update knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business Identifying risks involved in work activities and undertaking such activities in a way that manages those risks across the business Make effective use of training to update knowledge and skills Using effective infection control procedures, maintaining work areas in a tidy and safe way free from hazards, and initiation of remedial/corrective action where needed Actively identifying, reporting and correction of health and safety hazards, infection control hazards immediately when recognised Keeping own work areas and general / patient areas clean and tidy, identifying issues and risks / hazards in relation to other work areas within the business The purpose of this role is to monitor and improve the rates of sickness in the organisation. The National Health Service (NHS) serves as the cornerstone of healthcare in the United Kingdom, offering essential medical services to millions of people annually. Despite the NHSs commitment to staff well-being, sickness is an inherent reality in any organization. To efficiently address sickness and its effects on healthcare delivery, the NHS has implemented a framework encompassing various stages which the Practice follows. The role responsibilities requires a person who is comfortable working to priorities and work on the organisational aspects of the Practice. The post holder will interact with the management team, staff and patients as and when required and should have excellent interpersonal skills and be willing to support the whole team. The post holder will Have a general responsibility to contribute to the success of the Practice Work towards achieving the Practice aims and objectives identified in the Practice development plan having a flexible approach to the job To assist medical and non-medical personnel in the care of patients. To ensure that services to patients are carried efficiently and in a manner that is sensitive to their needs. Ensure that confidentiality is kept at all times. "}