1. Can you tell us a bit about yourself and why you're interested in this Host/Hostess position at Avery Healthcare? Can you tell us a bit about yourself and why you're interested in this Host/Hostess position at Avery Healthcare?
2. What do you think are the key qualities needed to be an effective Host/Hostess in a care home environment? What do you think are the key qualities needed to be an effective Host/Hostess in a care home environment?
3. Have you worked in any roles that required you to support guests or residents in a dining setting? If so, please describe your experience. Have you worked in any roles that required you to support guests or residents in a dining setting? If so, please describe your experience.
4. Do you hold a Basic Food Hygiene Certificate? If not, are you willing to obtain one? Do you hold a Basic Food Hygiene Certificate? If not, are you willing to obtain one?
5. How do you ensure high standards of personal hygiene and cleanliness in your workplace? How do you ensure high standards of personal hygiene and cleanliness in your workplace?
6. Can you describe a time when you had to assist someone with dietary restrictions or preferences? How did you handle it? Can you describe a time when you had to assist someone with dietary restrictions or preferences? How did you handle it?
7. How do you demonstrate compassion in your work, particularly when serving elderly residents? How do you demonstrate compassion in your work, particularly when serving elderly residents?
8. Can you share an experience where you went above and beyond to assist a resident or customer? Can you share an experience where you went above and beyond to assist a resident or customer?
9. How do you approach teamwork, especially in a busy dining environment like a care home? How do you approach teamwork, especially in a busy dining environment like a care home?
10. Describe a situation where you had to work closely with colleagues to deliver exceptional service. What was your role in that situation? Describe a situation where you had to work closely with colleagues to deliver exceptional service. What was your role in that situation?
11. Can you provide an example of how you handled a challenging situation with a resident or customer? What did you learn from that experience? Can you provide an example of how you handled a challenging situation with a resident or customer? What did you learn from that experience?
12. What would you do if a resident is unhappy with their meal or service? What would you do if a resident is unhappy with their meal or service?
13. Avery Healthcare values caring, support, honesty, respect, and accountability. How do these values resonate with you in a work setting? Avery Healthcare values caring, support, honesty, respect, and accountability. How do these values resonate with you in a work setting?
14. How would you foster a positive dining experience for residents, even those who may be facing challenges? How would you foster a positive dining experience for residents, even those who may be facing challenges?
15. Are you comfortable preparing serving trollies and laying tables according to standard operating procedures? Are you comfortable preparing serving trollies and laying tables according to standard operating procedures?
16. How would you ensure that menus are accurately displayed and reflective of the meal choices for the day? How would you ensure that menus are accurately displayed and reflective of the meal choices for the day?
17. What questions do you have for us about the role or the company? What questions do you have for us about the role or the company?
You can answer as many of these questions as you want.
Good luck!