{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministrator with Grimston Medical Centre in King's Lynn, Norfolk\n\n Due to retirements and our growing list size, we have opportunities for two enthusiastic Administrators to join our Practice team. We are seeking highly motivated and skilled Administrators to join our team at Grimston Medical Centre. The successful candidates will work alongside our Practice teams to support the smooth administrative functions within the Practice. We are offering a salary depending on experience and NHS pension. These are part time positions, hours to be approximately 18 - 20 hours per week each. You will receive training and support to develop your professional career with us. General Practice experience is desirable but not essential as training will be given. We are looking for candidates who are organised, self-motivated, good communicators and adaptable. If you are passionate about delivering high-quality services, and delivering excellent customer service, we would be very pleased to hear from you. The ideal candidate will have a positive attitude and excellent communication skills. They will work alongside our Practice team. Duties and responsibilities will include, but not be limited to: Being the initial point of contact for patients contacting the Practice, whether on the telephone, face to face or via online methods Relaying messages to patients via a range of methods Updating rotas and clinics on the clinical system Franking outgoing post Supporting the administrative responsibilities around vaccination campaigns Scanning clinical letters and attaching them to the correct patient records Processing new patient registrations Booking appointments for a range of appointment types Dealing with general enquires Signposting patients to relevant services Supporting patient recalls and appointments: blood tests and chronic disease clinics Transfer and processing of medical records Other relevant duties identified by the Management and partners About us The Administrators will work as part of the Practice team providing support to our busy teams to assist in the smooth running of the Practice, supporting patients in receiving the high-quality care provided by our clinical teams. Job responsibilities Being the initial point of contact for patients contacting the Practice, whether on the telephone, face to face or via online methods Relaying messages to patients via a range of methods Updating rotas and clinics on the clinical system Franking outgoing post Supporting the administrative responsibilities around vaccination campaigns Scanning clinical letters and attaching them to the correct patient records Processing new patient registrations Booking appointments for a range of appointment types Dealing with general enquires Signposting patients to relevant services Supporting patient recalls and appointments: blood tests and chronic disease clinics Transfer and processing of medical records Other relevant duties identified by the Management and partners Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will adhere to the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines. Supporting adherence to IP&C within the Practice. Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process. Making effective use of training to update knowledge and skills. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management. Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Undertaking periodic infection control training Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues by: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. "}