{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReception Team Leader with High Green Medical Practice in Nottingham\n\n An exciting opportunity has arisen for a Reception Team Leader to join our enthusiastic forward thinking and dynamic team within a busy inner City Practice. We are seeking someone who is a team player, who has a flexible approach to work who is keen to learn and who is willing to undergo the training. To manage the reception area and reception team. Weekly staff Rota Assignment of daily administrative duties coordinate leave requests and ensure cover is in place. management of the daily workload and guidance on completion Point of contact for reception team Point of contact for GPs for reception support About us Job summary: To manage the reception area and reception team. Job responsibilities: Weekly staff Rota Assignment of daily administrative duties co-ordinate leave requests and ensure cover is in place. management of the daily workload and guidance on completion Point of contact for reception team Point of contact for GPs for reception support Patient services: Deal with low level complaints in accordance with practice complaints procedure Ensure patient information boards are maintained and up to date. Review and updating of Non-NHS services Updating and maintaining social media presence Updating and maintaining the practice website Support annual Flu Clinics coordinating the administration, patient flow, coding, refusals. Attend and support coordination of the Patient Participation Group Finance: To oversee the recording of petty cash transactions To ensure patients are aware of the associated charges of private work. Employed staff: Provide induction training of new admin staff and ongoing review Set up non-clinical staff with appropriate IT log ins, e.g. SystmOne, Docman, Accurx, smartcards Ensure practice policies are followed and accurate records are kept, with particular reference to: appointments, messages, visits, post, and patient registration, repeat prescriptions, filing systems, births and deaths. Liaise with Practice Manager/Deputy Practice Manager concerning staffing levels and organisation of workload Inform the Practice Manager immediately of any backlog of work Liaise with other member of the primary health care team, outside agencies and patient participation group as required. Audit: Ensuring the administration team have a fair distribution of workload/that they are covered if they are on annual leave/sickness Run contract searches and reports, as required and instructed by the management team Ensure data is consistently entered and run searches to find anomalies as directed by the management team. Advise the Practice Manager/Deputy Practice Manager of any problems arising from data entry which are otherwise unresolvable Ensure that clinical audit on SystmOne runs and report any issues to SystmOne promptly to avoid monitoring problems. Administration: Assist the Practice Manager/Deputy Practice Manager with the preparation and review of Administrative CQC standards, requirements, policies and procedures. Completion of weekly staffing rota (4 weeks in advance) Ensure Friends and Family is completed by ALL admin staff. Information technology: Have a full understanding of the design and adjustment of the appointment system Have a working knowledge of all software and hardware required for use by the practice Maintain patient information systems Deal with any IT, telephone or equipment problems including smartcards Building; Have a clear understanding of telephone systems, daytime and out of hours Monitor and report maintenance as required, e.g. Fire Tests, IT Updates Assist with re-modelling and room moves as required. Understand security measures and safe systems in the building. Report any faults to CHP as necessary. Ensure all staff and new starters are aware of Fire tests and evacuation procedures Information; Ensure communication systems are running smoothly, and doctors and reception staff are kept fully informed of changes in procedures Assist with production and upkeep of practice policies and procedures as directed by the Practice Manager Ensure adequate stocks of Practice leaflets, Compliments slips, Friends and Family questionnaires etc. are maintained Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety Using personal security systems within the workplace, according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiating remedial / corrective action where needed Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Support the practice Pride in Practice ethos Sign up to and abide by the practice homeless pledge Behaving in a manner that is welcoming to and, is non-judgmental and respects the circumstances, feelings priorities and rights of all of our patients. Safeguarding: The care and protection of children, young people and vulnerable adults who have contact with the Practice is the responsibility of all members of staff, irrespective of individual roles. All members of staff share the responsibility for safeguarding and promoting the welfare of children, young people, and vulnerable adults. To this end all members of staff are to ensure that they have completed, at least annually, safeguarding, domestic violence and prevent training. They are responsible for familiarising themselves of the Safeguarding Policies (which can be found on the practice shared drive) and responsible for understanding the line of reporting within the practice and their responsibility for reporting concerns. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Always keep the Practice Manager/Deputy Practice Manager up to date with practice, operational, staff, patient issues Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other team members how policies, standards and guidelines will affect own work Participate in audit where appropriate Other Duties: Any other duties in line with practice policy and procedure that are appropriate to the grade Staff Declaration I have read the updated Reception Team Leader Job Description and agree this to be a true and accurate reflection of my roles and responsibilities. "}