Interview for Flexible Clerical Worker - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Flexible Clerical Worker • Derby
University Hospitals of Derby and Burton NHS Foundation Trust

Thank you for your interest in the position of Flexible Clerical Worker in Derby with University Hospitals of Derby and Burton NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you describe your current availability, and how do you plan to accommodate the flexible working hours required for this role? Can you describe your current availability, and how do you plan to accommodate the flexible working hours required for this role?

2. This position entails working on an as-needed basis. How do you prioritise your commitments to ensure you can be available when required? This position entails working on an as-needed basis. How do you prioritise your commitments to ensure you can be available when required?

3. Could you provide examples of your previous administrative experience and how it has prepared you for this role? Could you provide examples of your previous administrative experience and how it has prepared you for this role?

4. What administrative software or systems are you proficient in, and how have you used them in your past roles? What administrative software or systems are you proficient in, and how have you used them in your past roles?

5. This role involves a significant amount of telephone work and email correspondence. How do you ensure effective communication with colleagues and users? This role involves a significant amount of telephone work and email correspondence. How do you ensure effective communication with colleagues and users?

6. Can you tell us about a time when you had to manage a difficult conversation over the phone? How did you handle it? Can you tell us about a time when you had to manage a difficult conversation over the phone? How did you handle it?

7. How do you manage your time when juggling multiple tasks, such as monitoring shared mailboxes and preparing documentation? How do you manage your time when juggling multiple tasks, such as monitoring shared mailboxes and preparing documentation?

8. Describe a situation where you had to arrange a meeting with multiple stakeholders. What steps did you take to ensure its success? Describe a situation where you had to arrange a meeting with multiple stakeholders. What steps did you take to ensure its success?

9. Tell us about a challenging administrative problem you faced and how you resolved it. Tell us about a challenging administrative problem you faced and how you resolved it.

10. How do you handle tight deadlines, especially when you have several tasks to complete simultaneously? How do you handle tight deadlines, especially when you have several tasks to complete simultaneously?

11. This role may require you to work with various teams across different sites. How do you adapt to different team dynamics and work cultures? This role may require you to work with various teams across different sites. How do you adapt to different team dynamics and work cultures?

12. Can you share an experience where you assisted a colleague or team during a busy period? What impact did your support have? Can you share an experience where you assisted a colleague or team during a busy period? What impact did your support have?

13. Give us an example of a time when your attention to detail prevented a mistake in your work. What processes do you use to ensure accuracy in your tasks? Give us an example of a time when your attention to detail prevented a mistake in your work. What processes do you use to ensure accuracy in your tasks?

14. How do you prioritise tasks that require meticulous attention to detail versus those that may be less critical? How do you prioritise tasks that require meticulous attention to detail versus those that may be less critical?

15. What do you know about the University Hospitals of Derby and Burton NHS Foundation Trust, and what interests you about working here specifically? What do you know about the University Hospitals of Derby and Burton NHS Foundation Trust, and what interests you about working here specifically?

16. How do you think administrative roles contribute to the overall efficiency of healthcare services in the NHS? How do you think administrative roles contribute to the overall efficiency of healthcare services in the NHS?

17. Can you describe a time when you had to adapt quickly to a change in your work environment or responsibilities? How did you manage the transition? Can you describe a time when you had to adapt quickly to a change in your work environment or responsibilities? How did you manage the transition?

18. The nature of this role can be quite variable. How do you cope with changes in workload or scheduling? The nature of this role can be quite variable. How do you cope with changes in workload or scheduling?

19. How do you ensure that you provide a high-quality service in your administrative role, especially in a busy and potentially stressful environment? How do you ensure that you provide a high-quality service in your administrative role, especially in a busy and potentially stressful environment?

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You can answer as many of these questions as you want. Good luck!

1. Can you describe your current availability, and how do you plan to accommodate the flexible working hours required for this role?

quehlajb Availability and Flexibility

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Interview Summary
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Role: Flexible Clerical Worker in Derby

Interviewed on Friday 25 April 2025 at 08:22.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nFlexible Clerical Worker with University Hospitals of Derby and Burton NHS Foundation Trust in Derby\n\n Flexible Clerical Worker Zero hours per week - As and When Required Working Arrangements Standard Working Arrangements are £22369 Whole Time Equivalent pro-rated We are looking for highly motivated, hardworking individuals to join our administration and clerical bank to provide a high quality administration service to users across all UHDB sites. Our placements are generally for a maximum of 3 months in duration, with most requiring a commitment to work between the hours of 08:00 - 18:00 Monday to Friday - work patterns vary from full to part time hours. We are keen to encourage applicants with good levels of availability during these hours, as weekend and evening placements are rarely available. Examples of duties include a wide variety of administration duties according to the role being covered and may include telephone work, monitoring and management of shared mailboxes, data input, reception work, secretarial support, arranging meetings and preparation of documentation. About us Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. "}