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Practice Interview

Secretary/Office Administrator • Sheffield
Sheffield Children’s NHS Foundation Trust

Thank you for your interest in the position of Secretary/Office Administrator in Sheffield with Sheffield Children’s NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous administrative experience and how it has prepared you for this role? Can you tell us about your previous administrative experience and how it has prepared you for this role?

2. What attracted you to this position at Sheffield Children’s NHS Foundation Trust? What attracted you to this position at Sheffield Children’s NHS Foundation Trust?

3. How do you define excellence in customer service, and how would you apply this in your role here? How do you define excellence in customer service, and how would you apply this in your role here?

4. Describe a time when you had to prioritise multiple tasks. How did you ensure you met deadlines? Describe a time when you had to prioritise multiple tasks. How did you ensure you met deadlines?

5. Can you provide an example of how you have communicated effectively with colleagues from different departments? Can you provide an example of how you have communicated effectively with colleagues from different departments?

6. How do you handle confidential information, and why is it important in a healthcare setting? How do you handle confidential information, and why is it important in a healthcare setting?

7. What role do you typically play in a team setting, and how do you contribute to a positive team culture? What role do you typically play in a team setting, and how do you contribute to a positive team culture?

8. Have you ever had to support a colleague during a particularly busy time? How did you handle it? Have you ever had to support a colleague during a particularly busy time? How did you handle it?

9. How would you approach developing a working relationship with dietitians and other clinical staff in this role? How would you approach developing a working relationship with dietitians and other clinical staff in this role?

10. Tell us about a situation where you had to adapt to a significant change in your workplace. How did you manage it? Tell us about a situation where you had to adapt to a significant change in your workplace. How did you manage it?

11. Can you give an example of a time when you took the initiative to improve an administrative process? What was the outcome? Can you give an example of a time when you took the initiative to improve an administrative process? What was the outcome?

12. Describe a situation where you made a mistake in your work. How did you address it, and what did you learn? Describe a situation where you made a mistake in your work. How did you address it, and what did you learn?

13. Based on the information provided in the job description, what do you consider to be the key responsibilities of this role? Based on the information provided in the job description, what do you consider to be the key responsibilities of this role?

14. How do you demonstrate compassion and respect in your interactions with service users and colleagues? How do you demonstrate compassion and respect in your interactions with service users and colleagues?

15. What do the Trust's values of Compassion, Accountability, Respect, and Excellence mean to you in the context of your work? What do the Trust's values of Compassion, Accountability, Respect, and Excellence mean to you in the context of your work?

16. What do you believe is the most important quality for someone in this administrative role, and why? What do you believe is the most important quality for someone in this administrative role, and why?

17. Do you have any questions about the department or the expectations for this position? Do you have any questions about the department or the expectations for this position?

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1. Can you tell us about your previous administrative experience and how it has prepared you for this role?

quekPlNl General Questions

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Interview Summary
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Role: Secretary/Office Administrator in Sheffield

Interviewed on Monday 7 April 2025 at 11:39.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSecretary/Office Administrator with Sheffield Children’s NHS Foundation Trust in Sheffield\n\n Are you looking for a new challenge? We have an exciting opportunity to join the administration team within the Nutrition and Dietetics department at Sheffield Children's NHS Foundation Trust in a varied secretarial and administrative role. We are looking for an outstanding, highly motivated, reliable and experienced individual to deliver excellence within their role and the department. You should have the ability to communicate effectively with a range of individuals including service users, clerical and clinical staff, both within the department and the wider trust. We are a friendly, supportive, busy department where you will be a key member of the team, providing necessary support to ensure we are able to deliver our service to children, young people and their families in various settings both inpatient and outpatient. You will work closely with the administration team, Co-ordinator and dietitians to provide an excellent service. You should demonstrate strong team working skills, have a caring attitude and passion for people. You will be flexible and conscientious and have the ability to work on your own initiative, prioritise and meet deadlines whilst maintaining high standards. Previous NHS experience would be desirable but not essential. To provide comprehensive secretarial administrative service to the Department of Nutrition and Dietetics Team. The post holder will be expected to prioritise their workload with the Dietetic Head of Services,senior Dietetic staff, and admin team in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the post holder should exercise initiative commensurate with the role and vital that confidentiality is always maintained. Full duties can be seen on attached Job Description. Hours will be 22.5 over 4 days with Tuesday's off. About us Please refer to the job description and person specification for full details of the role Inclusive Recruitment & Selection We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change. We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net Trust Values The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values: Compassion leading by kindness and showing empathy, understanding and respect Accountability striving to do the right thing and owning responsibility Respect value differences, tackling inequality and fostering a culture of inclusion Excellence delivering a high-quality standard of care "}