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Practice Interview
Practice Interview
Mortuary Administration Assistant • Orpington
King's College Hospital NHS Foundation Trust
Thank you for your interest in the position of Mortuary Administration Assistant
in Orpington
with King's College Hospital NHS Foundation Trust.
King's College Hospital NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
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We record your answers one at a time. The whole thing should take you less than five minutes.
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1. Can you tell us about your background and what led you to apply for this role in mortuary administration? Can you tell us about your background and what led you to apply for this role in mortuary administration?
2. Can you tell us about your background and what led you to apply for this role in mortuary administration? Can you tell us about your background and what led you to apply for this role in mortuary administration?
3. What do you believe are the most important qualities for someone working in a mortuary setting? What do you believe are the most important qualities for someone working in a mortuary setting?
4. What do you believe are the most important qualities for someone working in a mortuary setting? What do you believe are the most important qualities for someone working in a mortuary setting?
5. Describe your experience with managing administrative tasks. How do you ensure that records are maintained accurately and securely? Describe your experience with managing administrative tasks. How do you ensure that records are maintained accurately and securely?
6. Describe your experience with managing administrative tasks. How do you ensure that records are maintained accurately and securely? Describe your experience with managing administrative tasks. How do you ensure that records are maintained accurately and securely?
7. Can you provide an example of a time when you had to organise and manage a complex schedule? How did you handle it? Can you provide an example of a time when you had to organise and manage a complex schedule? How did you handle it?
8. Can you provide an example of a time when you had to organise and manage a complex schedule? How did you handle it? Can you provide an example of a time when you had to organise and manage a complex schedule? How did you handle it?
9. How do you approach communication with bereaved families during difficult times? Can you share a specific experience? How do you approach communication with bereaved families during difficult times? Can you share a specific experience?
10. How do you approach communication with bereaved families during difficult times? Can you share a specific experience? How do you approach communication with bereaved families during difficult times? Can you share a specific experience?
11. Describe a situation where you had to work with a diverse range of professionals (e.g., pathologists, funeral directors). How did you manage those relationships? Describe a situation where you had to work with a diverse range of professionals (e.g., pathologists, funeral directors). How did you manage those relationships?
12. Describe a situation where you had to work with a diverse range of professionals (e.g., pathologists, funeral directors). How did you manage those relationships? Describe a situation where you had to work with a diverse range of professionals (e.g., pathologists, funeral directors). How did you manage those relationships?
13. Working in a mortuary can be challenging, both emotionally and professionally. Can you discuss how you manage stress and maintain empathy in such situations? Working in a mortuary can be challenging, both emotionally and professionally. Can you discuss how you manage stress and maintain empathy in such situations?
14. Working in a mortuary can be challenging, both emotionally and professionally. Can you discuss how you manage stress and maintain empathy in such situations? Working in a mortuary can be challenging, both emotionally and professionally. Can you discuss how you manage stress and maintain empathy in such situations?
15. How would you handle a situation where a relative is upset and requires additional support during a viewing? How would you handle a situation where a relative is upset and requires additional support during a viewing?
16. How would you handle a situation where a relative is upset and requires additional support during a viewing? How would you handle a situation where a relative is upset and requires additional support during a viewing?
17. What is your understanding of the Human Tissue Authority guidelines, and how would you apply them in your daily work? What is your understanding of the Human Tissue Authority guidelines, and how would you apply them in your daily work?
18. What is your understanding of the Human Tissue Authority guidelines, and how would you apply them in your daily work? What is your understanding of the Human Tissue Authority guidelines, and how would you apply them in your daily work?
19. How familiar are you with mortuary databases and record-keeping systems? Please describe any relevant experience you may have. How familiar are you with mortuary databases and record-keeping systems? Please describe any relevant experience you may have.
20. How familiar are you with mortuary databases and record-keeping systems? Please describe any relevant experience you may have. How familiar are you with mortuary databases and record-keeping systems? Please describe any relevant experience you may have.
21. Can you explain your experience with participating in audits or quality management systems? How do you ensure compliance with established protocols? Can you explain your experience with participating in audits or quality management systems? How do you ensure compliance with established protocols?
22. Can you explain your experience with participating in audits or quality management systems? How do you ensure compliance with established protocols? Can you explain your experience with participating in audits or quality management systems? How do you ensure compliance with established protocols?
23. Have you been involved in any initiatives aimed at improving service delivery in a previous role? What was your contribution? Have you been involved in any initiatives aimed at improving service delivery in a previous role? What was your contribution?
24. Have you been involved in any initiatives aimed at improving service delivery in a previous role? What was your contribution? Have you been involved in any initiatives aimed at improving service delivery in a previous role? What was your contribution?
25. Describe your experience working as part of a team in a healthcare or administrative environment. What role do you typically take? Describe your experience working as part of a team in a healthcare or administrative environment. What role do you typically take?
26. Describe your experience working as part of a team in a healthcare or administrative environment. What role do you typically take? Describe your experience working as part of a team in a healthcare or administrative environment. What role do you typically take?
27. How do you handle conflicts or disagreements amongst team members, especially in a high-stress environment? How do you handle conflicts or disagreements amongst team members, especially in a high-stress environment?
28. How do you handle conflicts or disagreements amongst team members, especially in a high-stress environment? How do you handle conflicts or disagreements amongst team members, especially in a high-stress environment?
29. How do you stay informed about current practices and guidelines within the mortuary profession? How do you stay informed about current practices and guidelines within the mortuary profession?
30. How do you stay informed about current practices and guidelines within the mortuary profession? How do you stay informed about current practices and guidelines within the mortuary profession?
31. Can you discuss any training or professional development activities you have undertaken that relate to this role? Can you discuss any training or professional development activities you have undertaken that relate to this role?
32. Can you discuss any training or professional development activities you have undertaken that relate to this role? Can you discuss any training or professional development activities you have undertaken that relate to this role?
33. Describe a time when you had to adapt quickly to changes in your work environment or responsibilities. How did you cope? Describe a time when you had to adapt quickly to changes in your work environment or responsibilities. How did you cope?
34. Describe a time when you had to adapt quickly to changes in your work environment or responsibilities. How did you cope? Describe a time when you had to adapt quickly to changes in your work environment or responsibilities. How did you cope?
35. What strategies do you use to manage your time effectively and ensure that all tasks are completed efficiently? What strategies do you use to manage your time effectively and ensure that all tasks are completed efficiently?
36. What strategies do you use to manage your time effectively and ensure that all tasks are completed efficiently? What strategies do you use to manage your time effectively and ensure that all tasks are completed efficiently?
37. How do you ensure confidentiality when dealing with sensitive information related to deceased individuals and their families? How do you ensure confidentiality when dealing with sensitive information related to deceased individuals and their families?
38. How do you ensure confidentiality when dealing with sensitive information related to deceased individuals and their families? How do you ensure confidentiality when dealing with sensitive information related to deceased individuals and their families?
39. Can you provide an example of how you have handled a situation requiring strict adherence to company policies or legal requirements? Can you provide an example of how you have handled a situation requiring strict adherence to company policies or legal requirements?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nMortuary Administration Assistant with King's College Hospital NHS Foundation Trust in Orpington\n\n This post is based within the mortuary department at Princess Royal University Hospital Orpington. The Mortuary is part of the Kings College Hospital NHS Foundation Trust Family. The Department provides Mortuary services to the local borough councils (Bromley & Bexley) as well as the Trust. The Mortuary provides a body storage facility, a full post mortem service for HM Coroners and the Trust, a facility for relatives to visit, police identification facility and a 24 hour on call service Responsible for the day to day smooth running of the office Clerical and administrative tasks Admission and releasing deceased patients Prepare deceased and conduct viewings whilst dealing with bereaved relatives Accurately maintain mortuary databases and registers Post-Mortem Scheduling General disinfection and cleaning of non-clinical mortuary areas Liaise with various grades of staff including pathologists, clinicians, funeral directors and other healthcare professionals both internal and external to the Trust Understand and work to the guidelines of Human Tissue Authority, Association of Anatomical Pathology Technology, Royal College of Pathologist, Trust Standard Procedures and Local Procedures. About us 1. To participate in the daily workload of the mortuary, including office duties, body management and viewing areas, whilst adhering to departmental protocols. 2. To ensure all patient demographic details are quality checked and any amendments/ corrections are carried out in an accurate and timely fashion, whilst adhering to departmental protocols. 3. To ensure the smooth running of the mortuary office on a daily basis. 4. To organise daily office routines, such as keeping databases and relevant paperwork up to date. 5. To support the Mortuary Manager (ASM) and Anatomical Pathology Technicians (APTs) with administrative needs including managing the mortuary diary. 6. To ensure that all records are maintained accurately and securely within the CPA (UK) Ltd standards. 7. To engage and participate as required in the departmental Quality Management System, including document control, audits and continuous improvement of the Mortuary department 8. To liaise with the Bereavement Team, APTs and relatives to arrange body viewings as required 9. Manage and resolve potentially stressful, upsetting or emotional situations in an empathetic manner. 10. Assist senior staff with teaching sessions; support with induction of new staff 11. Assist senior staff in the production of operational policies, guidance booklets, and other written material for the department. To assist with writing and reviewing of SOPs to ensure that all procedures undertaken, within the department, are covered and updated. 12. Participate in the utilisation of appropriate document management system. 13. Participate in required audits for the department 14. To assist senior staff regarding health and safety to ensure safe, and appropriate, working practices within the department. 15. Attend appropriate training courses as agreed with senior staff. Compile a personal portfolio. 16. To present the department in a positive light, by maintaining a courteous, friendly and helpful manner at all times 17. Participate in regular departmental meetings and assist in the production of documented minutes 18. Together with the senior staff regularly review the service provided and promote initiatives designed to improve the service. Participate in the future development of mortuary services. 19. Assist with investigations and responding to complaints in line with Trust Policy. 20. To ensure that relatives are supported, offered advice if requested, and treated with courtesy and consideration at all times. 21. To deal with stock take and linen 22. To ensure that any relatives complaints and concerns are dealt with or passed on to the appropriate person in a timely manner. 23. To maintain mortuary equipment on a day to day basis in accordance with policies/procedures and in accordance with manufacturers guidelines. Administrative Duties To ensure that records are kept up to date and stored safely to ensure compliance with good working practices for the standards of Clinical Pathology Accreditation (UK). To ensure that all relevant documentation regarding the release and receipt of bodies is completed and stored in accordance with local guidelines and legislation. To book viewings and when necessary to accompany relatives into the Viewing suite. To appropriately administer correspondence relating to daily coronial post mortem workload To work closely with the Chaplaincy/Bereavement to ensure that religious and cultural differences are observed as far as is reasonably practicable. To ensure that patient confidentiality is maintained at all times. To keep accurate records of Jewellery/Valuables/Clothing that may accompany the deceased. To facilitate official identification of the deceased To receive and store ordered consumables and to report any deficiencies to the Mortuary Manager. To monitor stock levels of consumables and inform the Mortuary Manager so that supplies can be ordered on a timely and efficient basis. To take telephone calls and enquiries related to mortuary business. To ensure that all relevant documents, including patient notes, are efficiently administered before and after post mortem. Ensure that all legal documentation relating to the Mortuary is completed correctly and on time. Teaching, Training and Development 1. To keep up to date with current mortuary practice and guidance from the Health and Safety Executive and any other professional bodies relating to mortuaries, post mortem rooms and tissue/organs. 2. To attend all mandatory training sessions, e.g. manual handling and health and safety, as set out by the Trust. 3. To work in a timely, logical manner to ensure maximum use of professional time, good time management skills and skill mix. 4. To participate in the departmental appraisal process. 5. To be responsible for own professional development and competencies under the supervision of the line manager 6. To ensure that all relevant SOPs are read, understood and acknowledged before carrying out any procedures. "}