{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPharmacy Technician - Wargrave Practice with Wokingham North PCN in Reading\n\n An exciting opportunity has arisen for a Pharmacy Technician to join our established Pharmacy Team in the Wokingham North Primary Care Network. You will be primarily based at Wargrave Surgery, although you may be occasionally asked to work flexibly across our two other Practices, Woodley Centre Surgery and Parkside Surgery. You will work alongside our committed and supportive team of Clinical Pharmacists and Pharmacy Technicians and be part of a local Pharmacy Network. We are looking for a motivated and forward-thinking Technician.You will provide specialist medicines management advice to GPs and other health professionals to promote the safe, cost-effective, and high-quality use of medicines in all prescribing decisions. You will be a first point of contact for patients with medication queries. The role also focuses on improving the repeat-prescribing process and relieving clinical workload pressures. Clinical supervision and mentorship will be provided. We are looking for candidates who are enthusiastic and adaptable to change, with excellent clinical skills and a good level of competence in use of I.T. Candidates should exhibit good organisational skills and the ability to communicate effectively with a wide range of healthcare professionals, patients, families, and carers. About us Reconcile the medications of patients whose care is transferred back to primary care in a timely and effective manner liaising with patients and other providers to ensure patients receive appropriate medication on discharge Proactively engage with patients whose care has been transferred to reduce potential readmission including identifying and rectifying unexplained variation Work with pharmacy service team to develop safe, effective and efficient systems for the repeat prescribing of medication at scale across multiple GP sites Work with pharmacy service team to develop and implement systems to ensure the effective and continuous supply of medication to high risk patients Work with pharmacy service team to develop and implement systems to ensure safe and effective management of high risk medication Work with pharmacy service team to develop and implement changes to medicines in line with MHRA alerts, product withdrawal and other local or national guidance Provide feedback and seek advice from pharmacist for patients where the post holder has clinical concerns around competence to safely manage their medications Manage requests to prescribe medication from specialists in line with Berkshire West formulary and locally agreed guidelines Update patient medication records in line with incoming clinical correspondence Refer patients to their community pharmacist for support with using their medicines To provide advice to GPs, staff and patients in changes to prescribing to support the improvement of prescribing safety, quality and cost effectiveness. To respond to medication queries from patients and staff in a professional manner referring to the appropriate clinician in accordance with protocols and personal and professional boundaries. Provide support to patients to maximise the benefit from their medication Provide telephone support for patients with medication queries Provide professional telephone and written advice and support to patients and their carers To maintain full and complete records of all patient contacts using appropriate clinical templates and coding Audit and risk stratification Participate in audit activities to optimise medicines safety and the use of prescribing resource Feedback results of clinical audit activities in areas agreed with GP practice and PCN teams Make recommendations based on the outcomes of audit and shared learning activities Operational Performance Work collaboratively to help develop and promote a positive working culture, including involvement in developing, improving and promoting the pharmacy service Ensure adherence to efficient administrative processes within the pharmacy service Personal Contribution Maintain productive relationships encouraging the giving and receiving of regular feedback to create and maintain a culture of constantly seeking to refine and improve the service and learn together Engagement with patients, internal and external stakeholders Engage with users of the service to understand peoples experience of the service and to measure levels of satisfaction Responsibility for maintaining a record of own personal and/or professional development Responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality Effectively manage own time, workload and resources Support training and development of administrative staff to support pharmacy service in line with protocols and procedures Work within risk management and health and safety policies and procedures within GP practices and other providers Adhere to a robust process for recording learning events, complaints, accidents and significant events To provide support to assist with the development and management of any changes or new processes and systems that need implementing. To carry out any other appropriate duties as determined by the organisation. Confidentiality and Data Protection You may gain knowledge of a highly confidential nature relating to the private affairs, diagnosis and treatment of patients, information affecting members of the public, matters concerning staff and details of items. Under no circumstances should such information be divulged or passed to any unauthorized person. This includes holding conversations with colleagues concerning patients or staff in situations where the conversation may be overheard. All patient identifiable information must be handled in a way that is compliant with the law and respects patients right to privacy and confidentiality at all times. Breaches of confidence will result in disciplinary action which may involve dismissal. Equal Opportunities Our policies and practices are designed to ensure equality of opportunity in employment and service delivery. All staff are expected to comply with these policies and practices including but not limited to supporting the equality, diversity and rights of patients, carers and colleagues; acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation; respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues and behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Use of new technology We will make use of computer technology. Staff should expect to use automated information systems in their work in order to improve quality and co-ordination of services, and to enable faster and more accurate communication within and outside of the organisation. Health and Safety All staff have a responsibility to perform their duties in such a way that accidents to themselves and to others are avoided, and to cooperate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their respective teams. Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their managers. All staff are required to abide by all health and safety matters and keep up to date on Health and Safety Regulations and legislation. Training and Development All employees have a responsibility to undertake statutory and mandatory training. In accordance with the Training and Development Policy staff are expected to actively participate in the appraisal system and using this process to develop a Personal Development Plan. "}