Interview for GP Telephonist

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Practice Interview

Practice Interview

GP Telephonist • London
Gray's Inn Medical Practice

Thank you for your interest in the position of GP Telephonist in London with Gray's Inn Medical Practice.

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Role: GP Telephonist in London

Interviewed on Friday 22 November 2024 at 08:28.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nGP Telephonist with Gray's Inn Medical Practice in London\n\n GP surgery multi-site telephonist: Opportunity to work at an expanding multi-site GP 142yr old General Medical Practice Full time £12.50 per hour Rota: 07:30am-4pm & 10am-6:30pm Based at Central London branch (Chancery Lane, 77 Gray's Inn Road WC1X 8TS) Beautiful Georgian Town house premises Friendly close-knit business with excellent culture As a Telephonist you will be responsible for answering the telephone, accurately taking and relaying messages efficiently and ensuring the smooth transition of calls are met and patient needs are taken care of. You will be the first point of contact Alongside primarily answering calls you will aid in helping the Receptionists tackle administrative task such as contacting patients to book in appointments and relay messages to Patients from the GP Telephonist - Skills & Experience - Must possess a professional telephone voice - Have a charismatic personality and enjoy patient communication - Confident and polite telephone manner with an excellent command of the English language. - Ability to deliver excellent patient service - Good interpersonal skills to be able to deal with patients at all levels - Ability to work in a team environment Desirable Criteria - Previous experience in a GP Practice - Experience of using EMIS Web About us Founded in 1879 we are one of the oldest GP surgeries in the UK. We pride ourselves on traditional values of family practice with all of the facilities of modern healthcare such a Skype / Facetime and electronic remote prescribing. We continue to work from the adjacent house to where we were founded. If you are driven, have personality and enthusiasm and are looking for an opportunity with excellent career prospects within a GP surgery, then we would love to hear from you. As a Telephonist you will be responsible for answering the telephone, accurately taking and relaying messages efficiently and ensuring the smooth transition of calls are met and patient needs are taken care of. You will be the first point of contact Alongside primarily answering calls you will aid in helping the Receptionists tackle administrative task such as contacting patients to book in appointments and relay messages to Patients from the GP Telephonist - Skills & Experience - Must possess an excellent telephone voice - Have an outgoing personality and enjoy customer contact - Confident and polite telephone manner with an excellent command of the English language. - Ability to deliver excellent patient service - Good interpersonal skills to be able to deal with patients at all levels - Ability to work in a team environment "}